About Booker

Beat out your competition with Booker's award winning salon and spa software, the all-in-one platform that understands you'd rather be focusing on your clients instead of manually handing all the day-to-day tasks. Booker will help you manage your appointment bookings, POS, membership and loyalty programs, all while attracting new clients and keeping them coming back. Access your Booker account 24/7, anywhere, all on Booker's secure, cost-effective, and convenient, cloud-based software.

Our Platform is built around 5 main pillars of business management:

Attract: Land bookings from new clients on your website, and on partner sites like Facebook, Yelp, MapQuest, and more.

Book: Give your customers the freedom to make appointments anytime with online, social and mobile booking options.

Sell: Manage and optimize your point-of-sale, payment processing, eCommerce, and gift card sales, all from one platform.

Manage: Take control of your employee, customer, and inventory data with easy-to-use tracking and reporting tools.

Retain: Build lasting relationships with customers using retention tools that provide the right message at the right time.


Key benefits of Booker

  • Gain insight into where your business is thriving and where you need to makes changes with one system that tracks and reports on all of your activities.

  • Expand your reach and drive more bookings from new consumers on the Booker Marketing Network’s partner sites.

  • Give your customers flexible booking options so they can connect with you anytime, anywhere, on any device.

  • Store your business data safely and securely in the cloud, and have access to your key information whenever and wherever you need it.

  • Provide flexible access for your staff with unique logins, view privileges, and anytime access to their schedule on mobile or desktop.

  • Enhance your customers’ in-person experience with convenient mobile check-ins, purchases, and payment processing.

  • Save time managing your employee’s schedules and appointments with real-time calendar and booking updates.

  • Retain more customers using service and purchase trends to inform customized emails, offers, and packages that will drive repeat visits and increased revenue.

  • Images

    Booker Software - Booker scheduling
    Booker Software - Booker appointments
    Booker Software - Booker messages
    Booker Software - Booker payment
    Booker Software - Booker customers
    Booker Software - Booker membership plans
    Booker Software - Booker products
    Booker Software - Set up an ecommerce store in Booker
    Booker Software - Use the calendar in Booker to shedule your appointments and book rooms
    Booker Software - Booker lets customers book from Facebook
    Booker Software - Offer services and deals from your Booker webiste
    Booker Software - Customer satisfaction survey in Booker
    Booker Software - Customer loyalty points in Booker
    Booker Software - Booker lets you access appointments reports
    Booker Software - Manage your product inventory in Booker
    Booker Software - Use Booker to see your regular schedule
    Booker Software - View recent appointments in Booker
    Booker Software - Use Booker's marketing network to promote your business
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    Booker Software - Booker scheduling
    Booker Software - Booker appointments
    Booker Software - Booker messages
    Booker Software - Booker payment
    Booker Software - Booker customers
    Booker Software - Booker membership plans
    Booker Software - Booker products
    Booker Software - Set up an ecommerce store in Booker
    Booker Software - Use the calendar in Booker to shedule your appointments and book rooms
    Booker Software - Booker lets customers book from Facebook
    Booker Software - Offer services and deals from your Booker webiste
    Booker Software - Customer satisfaction survey in Booker
    Booker Software - Customer loyalty points in Booker
    Booker Software - Booker lets you access appointments reports
    Booker Software - Manage your product inventory in Booker
    Booker Software - Use Booker to see your regular schedule
    Booker Software - View recent appointments in Booker
    Booker Software - Use Booker's marketing network to promote your business

    Not sure about Booker? Compare with a popular alternative

    Booker

    4.1 (973)
    VS.
    Highly reviewed

    Starting Price

    US$129.00
    month
    US$200.00
    month

    Pricing Options

    Free version
    Free trial
    Free version
    Free trial

    Features

    84
    91

    Integrations

    7
    8

    Ease of Use

    4.1 (973)
    4.3 (1,113)

    Value for Money

    3.9 (973)
    4.2 (1,113)

    Customer Service

    4.1 (973)
    4.6 (1,113)
    Green rating bars show the winning product based on the average rating and number of reviews.

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    Reviews

    Overall rating

    4.1 /5
    (973)
    Value for Money
    3.9/5
    Features
    3.9/5
    Ease of Use
    4.1/5
    Customer Support
    4.1/5

    Already have Booker?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Showing 5 reviews of 973
    Daniel
    Overall rating
    • Industry: Health, Wellness & Fitness
    • Company size: 2–10 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Great Software, Always Improving

    Reviewed on 08/05/2018

    Pros

    Booker is a great website for booking clients, and the ease of use is welcome as less time is spent booking which frees up more time to pursue more clients and to attend to current clients needs.

    Cons

    There have been some ups and downs with the software, though they do try to implement fixes as soon as they can. As with any software, or anything else, really, when one fix is applied other issues tend to crop up as things progress. Constant room for improvement.

    Celeste
    Overall rating
    • Industry: Health, Wellness & Fitness
    • Company size: 11–50 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 8.0 /10

    Just switched BACK to Booker from another booking software

    Reviewed on 25/07/2019

    We have been using Booker in my business for years and earlier this year we were convinced by...

    We have been using Booker in my business for years and earlier this year we were convinced by another booking service (the big name in our industry) to switch over. It was one of the worst decisions we have made. After 4 months of giving it our best try and much frustration over the new booking system's lack of features, unhelpful reporting options and staff frustrations, we switched back to Booker and THAT was one of the best decisions we made. Booker is the BEST platform for service based booking and the back end reporting of that kind of business. I do wish their customer service was as good as the other one we tried but it is not nearly as responsive. We are happy to be back though!!

    Pros

    Ease of scheduling, quick to learn/intuitive platform, broad range of reporting options.

    Cons

    The customer support could be faster and more helpful. The client end of scheduling could be easier for the client.

    Alternatives Considered

    Mindbody

    Reasons for Choosing Booker

    We needed a more comprehensive product.

    Reasons for Switching to Booker

    Negative reviews from staff who used Mindbody in other clinics.
    Laurie
    Overall rating
    • Industry: Health, Wellness & Fitness
    • Company size: 2–10 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 1.0 /10

    Booker wants you to use endless work arounds because they can't get it right

    Reviewed on 23/11/2020

    I am stuck in Booker because I have been using it since 2014. My client data base and content are...

    I am stuck in Booker because I have been using it since 2014. My client data base and content are huge, they have been purchased by mindbody and I had hoped for an improvement, but its worse.

    Do not get stuck with this software, purchase something else. They require you to do work arounds because the software does not function properly. The reporting is shite. Please do your self a favor and look else where.

    I have tow spas and they are on different versions of booker. I have asked multiple times to be placed on one version or the other.

    Pros

    It has a lot of useful features, sadly very few of them work as expected.
    - membership processing
    - gift certificates
    - embedded special codes for marketing
    - pixels for marketing
    - cancellation policy implementation
    - customer service availability
    - appointment scheduling
    - sales reporting
    - freezing memberships
    - mail campaigns and marketing

    Cons

    ABSOLUTELY EVERYTHING with this software requires a work around.
    -I have lost members because the software randomly double and triple charges them each month and doesn't represent it in the recent orders tab so it looks as if it hasn't
    - freezing members is great, but then booker charges them for ALL the months they have been frozen
    - you cannot put special deals on for the holidays on gift certificates = no holiday gift certificate promos
    - special codes for marketing do not auto populate for orders and cannot be found from within the order
    - pixels for marketing from their marketing tools do not work
    - cancellation policy is great but if the person does not have a cc on file then you cannot close the order which makes it impossible to close the drawer at the end of the night
    - groups often book under the same name , booker requires you to CANCEl that appt rather than just changing the name - ridiculous
    -sales reporting is not customizable, past membership reporting cannot be done. it only shows current numbers regardless of the date you enter. kind of hard to measure growth
    -members may freeze their monthly billing, no benefits are accrued but when you take the freeze off it autocharges all previous unpaid months
    - customer service is available - but they are often unknowledgeable and can only submit requests to development and they take months even years before they fix your problem.
    - the marketing tab does not load on my booker if im running from chrome.

    Alternatives Considered

    ZENOTI

    Reasons for Choosing Booker

    Mindbody was old and clunky, I switched after only a couple months of use.

    Switched From

    Mindbody

    Reasons for Switching to Booker

    It seemed more modern and sleek at the time. Seemed to offer better options and functionality. The customer service team was great and seemed like they would be on point. There was a time when I was referring our clients to them but had to stop because the feedback from them was so awful Choosing the Booker software was one of the worst business decisions I have ever made.
    Jasmine
    Overall rating
    • Industry: Health, Wellness & Fitness
    • Company size: 2–10 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 5.0 /10

    Booker is great for a beauty service provider who is starting out

    Reviewed on 06/12/2022

    I was happy with system. It helped keep my business organized

    I was happy with system. It helped keep my business organized

    Pros

    I was happy using Booker for my business for the first few years. It had online booking, kept track of clients individual notes and offered package services that clients could buy

    Cons

    It wasn’t as advanced as other booking systems but was worth the monthly price

    Michele
    Overall rating
    • Industry: Health, Wellness & Fitness
    • Company size: 2–10 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Great business partner

    Reviewed on 24/09/2019

    Pros

    I really like how Booker allows clients to schedule on line and purchase gift certificates. Most clients love the ability to schedule on line.

    Cons

    It can be difficult to maneuver around in the settings.

    Alternatives Considered

    Mindbody

    Reasons for Choosing Booker

    Because booker offered on line gift certificates.

    Reasons for Switching to Booker

    I liked that people do not have to have an account to get in the site or to schedule a massage.
    Showing 5 reviews of 973 Read all reviews

    Booker FAQs

    Below are some frequently asked questions for Booker.

    Booker offers the following pricing plans:

    • Starting from: US$129.00/month
    • Pricing model: Subscription
    • Free Trial: Not Available

    Essential $129: Manage your schedule, sell services, and streamline everyday tasks. Accelerate $195: Keep your clients coming back with email campaigns and text confirmations. Ultimate $395: Grow your business with advanced marketing tools, automations & analytics.

    Booker has the following typical customers:

    Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000

    Booker supports the following languages:

    English

    Booker supports the following devices:

    Android (Mobile), iPhone (Mobile), iPad (Mobile)

    Booker integrates with the following applications:

    Clover, Google Analytics 360, Google Calendar, Keap, Mailchimp, Meta for Business, Twitter/X

    Booker offers the following support options:

    Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat

    Related categories

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