Booker Software

Booker Software

Spa and Salon Business Management Software

4.1/5 (902 reviews)

Booker Software Overview

What is Booker Software?

Beat out your competition with Booker's award winning salon and spa software, the all-in-one platform that understands you'd rather be focusing on your clients instead of manually handing all the day-to-day tasks. Booker will help you manage your appointment bookings, POS, membership and loyalty programs, all while attracting new clients and keeping them coming back. Access your Booker account 24/7, anywhere, all on Booker's secure, cost-effective, and convenient, cloud-based software.

Our Platform is built around 5 main pillars of business management:

Attract: Land bookings from new clients on your website, and on partner sites like Facebook, Yelp, MapQuest, and more.

Book: Give your customers the freedom to make appointments anytime with online, social and mobile booking options.

Sell: Manage and optimize your point-of-sale, payment processing, eCommerce, and gift card sales, all from one platform.

Manage: Take control of your employee, customer, and inventory data with easy-to-use tracking and reporting tools.

Retain: Build lasting relationships with customers using retention tools that provide the right message at the right time.

Booker Software Overview

Pricing

Starting from
US$129.00/month

Pricing options

Free Trial
Subscription
Value for money

Essential $129: Manage your schedule, sell services, and streamline everyday tasks.

Accelerate $195: Keep your clients coming back with email campaigns and text confirmations.

Ultimate $395: Grow your business with advanced marketing tools, automations & analytics.


Booker Software Features

Devices
Business size
S M L
Markets
United States
Supported Languages
English

Screenshots

Booker Software screenshot:
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Booker Software Reviews

Booker Software Reviews

Overall rating
4.1
/
5 902 reviews
Excellent
463

Very good
258

Average
91

Poor
33

Terrible
57

Value for Money
4
Features
4
Ease of Use
4.2
Customer Support
4.2
80% recommended this app
Ashely S.

Book It!


Faith B.

Great to have

I was able to find an online booking system for clients to book at their convenience


Tonya H.

Booker is a very useful tool in our Spa

Very pleased. We've been using it since day 1 in our Spa -6 years. Like I said before, really like the add-ons of [SENSITIVE CONTENT HIDDEN], for Marketing; and [SENSITIVE CONTENT HIDDEN], for never missing a call.


Ella K.

Frustrated user of six years

I’ve been using this software for six years the features seem promising but the reality of them are not easy to use and implement or take too long for customer service. It is not customizable for a large scale salon and that is not what bothers me the most, it’s when you call Support and they have no solutions except we don’t do that. And I mean repeatedly that is what I get from their Support team.


Lauren R.

Very happy with software


Ashely S.
Industry: Consumer Services
Company size: 13-50 Employees

Book It!

Used Daily for 2+ years
Reviewed on 11/10/2018
Review Source: Capterra

Pros

Booker is a godsend for so many salons. It is very user-friendly and they have implemented the use of embedded training videos for all the features; this is a wonderful tool and works very well for people who are visual learners, which most stylists happen to be. For salon managers and owners, Booker offers a variety of tools: time-clock, sales tracking, inventory, tip allocation, expenditures/budgets, etc. Being a web-based software, it's very easy to add a widget or embed a link on your website and/or Facebook page to allow customers to easily schedule themselves for services. In addition, there is a built-in point of sale system that makes it easy to check out clients without needing to switch over to another program and/or system.

Cons

The downside to being a web-based software: if the server is down or there is an issue with the website, you cannot access your calendar or your point of sale system. Booker has been awesome enough to provide a separate website where they allow you to report issues of the system being down and also announcing known issues. Their customer service makes up for this issue.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Faith B.
Industry: Cosmetics
Company size: Self Employed

Great to have

Used Daily for 1-5 months
Reviewed on 20/01/2020
Review Source: Capterra

I was able to find an online booking system for clients to book at their convenience

Pros

I like that clients can easily navigate their way through the app. It’s easy for them with the categories they can see each service falls under

Cons

I wish I could add pictures so I can show clients what hairstyles they would be be getting. It’s always nice to have a visual

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Tonya H.
Industry: Health, Wellness & Fitness
Company size: 2-10 Employees

Booker is a very useful tool in our Spa

Used Daily for 2+ years
Reviewed on 11/12/2019
Review Source: Capterra

Very pleased. We've been using it since day 1 in our Spa -6 years. Like I said before, really like the add-ons of [SENSITIVE CONTENT HIDDEN], for Marketing; and [SENSITIVE CONTENT HIDDEN], for never missing a call.

Pros

You can be very thorough in booking your appointments. Especially like the details tab where you can add notes for each client & can even scan pages into their account. Can easily see their appointments & past orders.
We like the add ons to the software, as well - [SENSITIVE CONTENT HIDDEN]

Cons

Sometimes, when you make a mistake, it's hard to back out of it, especially with payments. You just have to force other transactions to make the outcome that you needed in the first place.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Ella K.
Industry: Retail
Company size: 2-10 Employees

Frustrated user of six years

Used Daily for 2+ years
Reviewed on 31/12/2019
Review Source: Capterra

I’ve been using this software for six years the features seem promising but the reality of them are not easy to use and implement or take too long for customer service. It is not customizable for a large scale salon and that is not what bothers me the most, it’s when you call Support and they have no solutions except we don’t do that. And I mean repeatedly that is what I get from their Support team.

Pros

All the features they supposedly offer.

Cons

No customer support, terrible training, and my staff does not feel like it’s easy to use. It takes forever to track and check people out. The reports are confusing and make no sense and their payroll is not customizable so I still have to outsource and pay more. They seem to be prompt when they’re selling you something to add cost to your service but not when you need help. And their support has no solutions or work around options.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 0.0/10

Lauren R.
Industry: Retail
Company size: 2-10 Employees

Very happy with software

Used Daily for 2+ years
Reviewed on 23/12/2019
Review Source: Capterra

Pros

Customer service is fantastic, and tool is very intuitive overall.

Cons

I would like more functionality to be available or integrated, like POS systems, functionality on ipads and iphones, robust loyalty program, integration with Smartwaiver.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

User recommendation
8.3/10
Based on 902 user ratings
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Booker Software Pricing

Booker Software Pricing

Starting from
US$129.00/month
Free Trial
Subscription
Value for money

Essential $129: Manage your schedule, sell services, and streamline everyday tasks.

Accelerate $195: Keep your clients coming back with email campaigns and text confirmations.

Ultimate $395: Grow your business with advanced marketing tools, automations & analytics.

Essential $129: Manage your schedule, sell services, and streamline everyday tasks.

Accelerate $195: Keep your clients coming back with email campaigns and text confirmations.

Ultimate $395: Grow your business with advanced marketing tools, automations & analytics.

Value for Money
4/5
Based on 902 user ratings
Compare value for money rating with alternatives
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Booker Software Features

Booker Software Features

API
Activity Dashboard
Activity Tracking
Automatic Notifications
CRM Integration
Calendar Management
Custom Fields
Customer Database
Customizable Branding
Customizable Reporting
Customizable Templates
Data Import/Export
Electronic Payments
Email Integration
Real Time Data
Reminders
Reporting & Statistics
Social Media Integration
Surveys & Feedback
Third Party Integration
Features
4/5
Based on 902 user ratings
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Categories

Additional information for Booker Software

Additional information for Booker Software

Key features of Booker Software

  • 2-Way SMS Texting
  • 3rd party API integration
  • Appointment reminder emails
  • Attendance Management
  • Booker Marketing Network: Offer booking on partner websites
  • Built-in CRM
  • Credit card processing
  • Customer feedback surveys
  • Customized booking pages
  • Customized gift certificates
  • Direct website booking
  • Employee scheduling
  • Facebook booking
  • Integrated point-of-sale (POS) system
  • Inventory management
  • Mobile & tablet booking
  • Mobile payment processing
  • Social media promotions
  • Special offers, loyalty rewards programs & membership plans
  • Staff scheduling
  • Targeted email marketing campaigns
  • Various booking data reporting

Benefits

  • Gain insight into where your business is thriving and where you need to makes changes with one system that tracks and reports on all of your activities.

  • Expand your reach and drive more bookings from new consumers on the Booker Marketing Network’s partner sites.

  • Give your customers flexible booking options so they can connect with you anytime, anywhere, on any device.

  • Store your business data safely and securely in the cloud, and have access to your key information whenever and wherever you need it.

  • Provide flexible access for your staff with unique logins, view privileges, and anytime access to their schedule on mobile or desktop.

  • Enhance your customers’ in-person experience with convenient mobile check-ins, purchases, and payment processing.

  • Save time managing your employee’s schedules and appointments with real-time calendar and booking updates.

  • Retain more customers using service and purchase trends to inform customized emails, offers, and packages that will drive repeat visits and increased revenue.

  • GetApp Analysis

    GetApp Analysis

    Booker is a cloud-based business management platform providing local service businesses with a fully redundant infrastructure that helps them run their businesses around the clock from a computer, tablet, or smartphone. Booker helps businesses grow their client base, book customer appointments, process payments, manage employees, track inventory, and build long-term customer relationships. Customers who use Booker can book appointments and class schedules, even after business hours, from the company’s website, social media accounts, or mobile app.

    Booker makes the daily demands of running a local business easier while eliminating the need for ongoing technology updates and troubleshooting. Every data point captured is backed up and secured online, so business owners never have to worry about defective or stolen hard drives. Some of Booker’s core features include the Booker Marketing Network, Facebook booking app, integrated credit card processing, comprehensive data management, and its suite of customer retention tools.

    Despite Booker's robust data collection methodology, its reports and analytics feature makes it easy for managers and business owners to manage their customer, sales, employee, and inventory data.

    What is Booker Software?

    For organizations looking for a technology platform that can address the many different aspects of running a business – attracting customers, booking clients, processing payments, managing employees, and nurturing client relationships – Booker provides a full-featured ecommerce and business management system, all in one place. It enables businesses to sell their services online through their website, mobile app, at their business location, and through a network of partner sites.

    It simplifies payment processing, automatically keeps track of inventory, manages staff scheduling, and generates real-time reports, among other things. Because the Booker platform is all-in-one, every client interaction – from booking to payment method to upsell to retention – is tied back to a customer record, affording businesses a clear insight into when and why customers patronize them, allowing them to serve their customers better.

     Booker can be used across devices for anywhere, anytime access.

    Booker Software Main Features

    Booker Marketing Network

    Paying customers are the lifeblood of any business. Booker helps businesses attract new clients and book customers through the Booker Marketing Network, which makes your business bookable on top-rated sites and apps like Yelp, MapQuest, and SpaJour. Once signed up, customers can book directly from your profile page through a “Book Now” button.

    Partner sites in the Booker Marketing Network have a combined estimated total of 160 million customer visits per month, which dramatically expands your presence. And unlike other online advertising platforms, the Booker Marketing Network doesn’t require upfront payment, as it’s strictly pay-for-performance. If you get no bookings, you pay nothing.

    The Booker Marketing Network is a pay-for-performance network that allows businesses to reach a wider customer base.

    Facebook Booking App

    With Booker, customers are free to book appointments from whenever and wherever it’s convenient for them. Booker’s Facebook booking app gives social media users the ability to make appointments or schedule classes and services through your Facebook business page’s “Book Now” button.

    A “Buy Now” button for gift certificates can also be installed.

     Booker's Facebook booking app adds a handy "Book Now" button to your Facebook business page.

    Integrated Credit Card Processing

    Booker’s integrated credit card processing and point-of-sale solution provides businesses with the requisite tools to successfully sell their services. It comes with a comprehensive sales management system that facilitates transaction processing, tracking, and reporting.

    It enables businesses to accept credit and debit card payments, create customized gift certificates that can be made available online, in-store, and on the company’s Facebook page, and turn mobile devices into instant payment processors, making the checkout process virtually pain-free for your customers.

    "Booker makes selling to customers easier through various payment channels - debit and credit card, PayPal, cash and check, and so on.

    Comprehensive Data Management

    Because data is captured and stored in one facility, Booker makes it easy for businesses to manage key data pertaining to clients, employees, inventory, and bookings. Schedules are seamlessly integrated across all booking channels, and the mobile app allows managers to manage staff schedule anywhere, anytime, and from any device.

    Booker’s reporting and analytics feature lets businesses discover trends and gain solid insight into the factors affecting customer behavior and business processes. Access to customer and business data is regulated through role-based access controls. For example, in a spa or salon, therapists or stylists are given varying levels of access to customer data, including reporting and management functions that largely depend on their managerial level and degree of responsibility.

    Booker's reporting dashboard gives business owners comprehensive real-time insight into how their business is faring.

    Customer Retention Tools

    Retaining existing customers is less costly than acquiring new ones. Booker allows businesses to build long-lasting relationships with customers through its suite of retention tools. Booker’s dedicated mobile appointment app, the Booker Customer App, works on iOS, Android and Kindle devices. It lets your customers book appointments from their mobile device anywhere, anytime.

    The loyalty points program gives companies the ability to devise customer reward campaigns for referrals, online bookings, and product purchases. Membership plans and prepaid bundles (e.g., five-pack yoga class, 10-pack massage, five eyebrow waxes), called series, can also be launched to secure repeat business. Survey tools help streamline the process of creating, distributing, and analyzing customer surveys.

    Booker's dedicated appointment app keeps your business at the forefront of your loyal customers' minds.

    Booker Software Integrations

    Booker has ready-made integrations with merchant processors like Clover, Mercury, subLyme, Integrity, and Web2Pay. [MailChimp] (http://www.getapp.com/marketing-software/a/mailchimp/) is Booker’s email partner. Booker also has partnerships with sites like Google, Yelp, AOL’s MapQuest, SpaFinder Wellness, BeautyBooked, BeautyNow by Groupon, Lifebooker, Locality.com, and SpaJour.

    Booker is also directly integrated with Frederick, the smart automated marketing platform that fills your empty appointment slots. Frederick offers a no-risk, 14-day free trial. To learn more about Frederick and get started today, [click here] (http://marketing.hirefrederick.com/free-trial/?utm_campaign=Directory&utm_source=GetApp&utm_medium=Profile/) .

    Booker Software Pricing

    Depending on what your business needs, Booker offers several subscription options. Basic costs $85 a month and includes unlimited logins, online appointment book and bookings, integrated point of sale, detailed customer records, package and series management, gift certificates and ecommerce, optional credit card processing, and offers add-ons like Frederick, Booker Customer App, and Booker Marketing Network.

    Standard, which costs a monthly $135, includes all Basic features plus unlimited document storage, loyalty points and rewards, and membership management. Booker also offers customization options for multi-location businesses through Plus. It includes all Standard features plus multi-location options, custom customer fields, IP lock, quick login, and Booker API access options. Plus pricing can be discussed with the Booker sales team.

    Booker Software Bottom Line

    • All-in-one business management platform for local service and class-based businesses
    • Contains tools that automate the process of attracting and booking customers, simplify the sales experience, manage various data types, and create meaningful customer relationships
    • Has native mobile apps for iPhones, iPads, and Androids for on-the-go business management
    • Integrates with merchant processors, MailChimp, and various online booking services
    • Offers scalable subscription options to meet the demands of your business

    Booker Software FAQs

    Booker Software FAQs

    Below are some frequently asked questions for Booker Software.

    Q. What type of pricing plans does Booker Software offer?

    Booker Software offers the following pricing plans:

    Starting from: US$129.00/month

    Pricing model: Subscription

    Free Trial: Not Available

    Essential $129: Manage your schedule, sell services, and streamline everyday tasks. Accelerate $195: Keep your clients coming back with email campaigns and text confirmations. Ultimate $395: Grow your business with advanced marketing tools, automations & analytics.

    Q. What are the main features of Booker Software?

    Booker Software offers the following features:

    • 2-Way SMS Texting
    • 3rd party API integration
    • Appointment reminder emails
    • Attendance Management
    • Booker Marketing Network: Offer booking on partner websites
    • Built-in CRM
    • Credit card processing
    • Customer feedback surveys
    • Customized booking pages
    • Customized gift certificates
    • Direct website booking
    • Employee scheduling
    • Facebook booking
    • Integrated point-of-sale (POS) system
    • Inventory management
    • Mobile & tablet booking
    • Mobile payment processing
    • Social media promotions
    • Special offers, loyalty rewards programs & membership plans
    • Staff scheduling
    • Targeted email marketing campaigns
    • Various booking data reporting

    Q. Who are the typical users of Booker Software?

    Booker Software has the following typical customers:

    Large Enterprises, Mid Size Business, Small Business

    Q. What languages does Booker Software support?

    Booker Software supports the following languages:

    English

    Q. What type of pricing plans does Booker Software offer?

    Booker Software has the following pricing plans:

    Subscription

    Q. Does Booker Software support mobile devices?

    Booker Software supports the following devices:

    Android, iPhone, iPad

    Q. What other apps does Booker Software integrate with?

    Booker Software integrates with the following applications:

    BirdEye, FrontdeskAI, Google Analytics, Infusionsoft, Infusionsoft, Mailchimp, Mailchimp, Marketing 360, ReminderCall.com, Twitter

    Q. What level of support does Booker Software offer?

    Booker Software offers the following support options:

    FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials