Booker
About Booker
Beat out your competition with Booker's award winning salon and spa software, the all-in-one platform that understands you'd rather be focusing on your clients instead of manually handing all the day-to-day tasks. Booker will help you manage your appointment bookings, POS, membership and loyalty programs, all while attracting new clients and keeping them coming back. Access your Booker account 24/7, anywhere, all on Booker's secure, cost-effective, and convenient, cloud-based software.
Our Platform is built around 5 main pillars of business management:
Attract: Land bookings from new clients on your website, and on partner sites like Facebook, Yelp, MapQuest, and more.
Book: Give your customers the freedom to make appointments anytime with online, social and mobile booking options.
Sell: Manage and optimize your point-of-sale, payment processing, eCommerce, and gift card sales, all from one platform.
Manage: Take control of your employee, customer, and inventory data with easy-to-use tracking and reporting tools.
Retain: Build lasting relationships with customers using retention tools that provide the right message at the right time.
Key benefits of Booker
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Reviews
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- Industry: Cosmetics
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Get booked!
Reviewed on 22/04/2019
After using for over a year, I have grown accustomed to this software and probably will stay with...
After using for over a year, I have grown accustomed to this software and probably will stay with it in the foreseeable future!
Pros
After using several booking software, this has been my go-to and preferred booking method for my cosmetic business. Sales tracking and inventory management are easy to monitor. The included POS system is easy to use as well and has been convenient!
Cons
Calendar compatibility is a con, however, I enjoy manually tracking within the software.
- Industry: Medical Practice
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Using it for our Med Spa
Reviewed on 24/09/2019
Booker does what we need, support has always been responsive and it is easy to use.
Booker does what we need, support has always been responsive and it is easy to use.
Pros
Ease of use so, easy to train. In the Day Spa industry front desk turnover is frequent so it is nice to be able to quickly show a new gal how to use the system.
Cons
We were previously Salon Iris customers and I am a programmer. With access to the database on that system I could run queries on anything in the database. Booker does not provide access to the SQL database so that is not possible. I do however have all of the reports that I need.
Also, it would be nice to have the ability to set access a little more granular. For example, if I give a gal access to look at gift card balances, I will also have given her access to modify gift card balances.
Alternatives Considered
DaySmart SalonReasons for Choosing Booker
We were with a franchise that required Booker for a year.Switched From
DaySmart SalonReasons for Switching to Booker
Mandated by Francise- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Lots of features, that don't work.
Reviewed on 26/11/2023
The system does not work as it is supposed to, I have spent too much time calling support without...
The system does not work as it is supposed to, I have spent too much time calling support without anything getting resolved. The time an energy spent on using this system is not worth the price.
Pros
I liked the appointment booking system. Easy to use and works without any problems.
Cons
I have had booker for over 7 years. The system is really flawed and has a lot of bugs.
- Industry: Health, Wellness & Fitness
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Just switched BACK to Booker from another booking software
Reviewed on 25/07/2019
We have been using Booker in my business for years and earlier this year we were convinced by...
We have been using Booker in my business for years and earlier this year we were convinced by another booking service (the big name in our industry) to switch over. It was one of the worst decisions we have made. After 4 months of giving it our best try and much frustration over the new booking system's lack of features, unhelpful reporting options and staff frustrations, we switched back to Booker and THAT was one of the best decisions we made. Booker is the BEST platform for service based booking and the back end reporting of that kind of business. I do wish their customer service was as good as the other one we tried but it is not nearly as responsive. We are happy to be back though!!
Pros
Ease of scheduling, quick to learn/intuitive platform, broad range of reporting options.
Cons
The customer support could be faster and more helpful. The client end of scheduling could be easier for the client.
Alternatives Considered
MindbodyReasons for Choosing Booker
We needed a more comprehensive product.Reasons for Switching to Booker
Negative reviews from staff who used Mindbody in other clinics.- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Booker is a very useful tool in our Spa
Reviewed on 11/12/2019
Very pleased. We've been using it since day 1 in our Spa -6 years. Like I said before, really...
Very pleased. We've been using it since day 1 in our Spa -6 years. Like I said before, really like the add-ons of [SENSITIVE CONTENT HIDDEN], for Marketing; and [SENSITIVE CONTENT HIDDEN], for never missing a call.
Pros
You can be very thorough in booking your appointments. Especially like the details tab where you can add notes for each client & can even scan pages into their account. Can easily see their appointments & past orders.
We like the add ons to the software, as well - [SENSITIVE CONTENT HIDDEN]
Cons
Sometimes, when you make a mistake, it's hard to back out of it, especially with payments. You just have to force other transactions to make the outcome that you needed in the first place.
Alternatives Considered
MindbodyReasons for Switching to Booker
Booker just seemed to be a better fit and a better value for our money, for what we needed in a booking system for a small operation.Booker FAQs
Below are some frequently asked questions for Booker.Q. What type of pricing plans does Booker offer?
Booker offers the following pricing plans:
- Starting from: US$139.00/month
- Pricing model: Subscription
- Free Trial: Not Available
Booker's Starter plan starts at $139 per month, catering to businesses looking for online booking and text messaging features, as well as managing a limited set of staff profiles and sending up to 3000 text notifications and reminders. The Accelerate plan, at $289 per month, focuses on building customer relationships through email campaigns and smart contact lists, offering unlimited active staff profile management and unlimited 2-way text notifications and reminders. The Ultimate plan, priced at $469 per month, takes businesses to the next level with automated marketing tools and customer feedback features. Lastly, the Ultimate Plus plan, at $599 per month, includes all the features of the Ultimate plan plus an AI assistant for booking, rescheduling, and answering queries, making it a comprehensive solution for businesses seeking advanced marketing and AI capabilities.
Q. Who are the typical users of Booker?
Booker has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Booker support?
Booker supports the following languages:
English
Q. Does Booker support mobile devices?
Booker supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does Booker integrate with?
Booker integrates with the following applications:
Clover, Google Analytics 360, Google Calendar, Keap, Mailchimp, Meta for Business, Twitter/X
Q. What level of support does Booker offer?
Booker offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat
Related categories
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