Dynamics 365
About Dynamics 365
Microsoft Dynamics 365 is a multi-language, multi-currency enterprise resource planning (ERP) software. The solution is designed for midsize and larger companies, and is fully customizable and extensible through its rich development platform and tools. Dynamics 365 offers a range of tools for sales, customer service, field service management, talent acquisition, finance and operations, retail, project service automation, marketing, artificial intelligence, mixed reality, and more.
With Microsoft Dynamics 365 businesses can unify their operations, projects, workflows, and tasks in one centralized platform in order to aid decision making, build relationships with customers, and operate efficiently. The individual applications within Microsoft Dynamics 365 can be used as standalone products, combine with one another, or integrated with a wide range of external business systems in order to provide a completely customized solution. The platform integrates with third party applications such as Ameyo, Salesforce, DocuSign, PandaDoc, ADP, Gainsight, Tacton CPQ, and more. Dynamics 365’s artificial intelligence (AI) and mixed reality facilitate intelligent decision making and scenario planning in a modern way.
Key benefits of Dynamics 365
• Connect teams, processes, and data across your organization to create customer experiences and operational agility
• Built-in AI-powered experiences including Microsoft Copilot
• Get a complete picture of the business by connecting and accessing data from multiple sources
• Improve productivity by collaborating and sharing insights with tools including Microsoft Teams and Microsoft 365
• Quickly modify processes to respond to changing needs by bringing Microsoft Power Platform together with Dynamics 365
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Reviews
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- Industry: Architecture & Planning
- Company size: 51–200 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Streamlines CRM capabilities
Reviewed on 03/04/2024
Great for overall trend tracking and seeing multi-purpose groupings that can be filtered down to...
Great for overall trend tracking and seeing multi-purpose groupings that can be filtered down to their respective departments.
Pros
Simpler and more user-friendly than SAP on front and back ends.
Cons
The customer service gets a little impersonal and feels like a run-around at times.
Reasons for Switching to Dynamics 365
It was in addition to. We have many softwares we use in tandem with each other to bring the most effective, streamlined, and memorable client experience possible.- Industry: Logistics & Supply Chain
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
About Dynamics 365
Reviewed on 17/09/2024
I have been using it for more than two years, it is pleasant and comfortable to use without being...
I have been using it for more than two years, it is pleasant and comfortable to use without being tied to a specific area
Pros
You can manage processes quickly thanks to quick and easy access.
Cons
The interface needs to be developed to be more usable.
- Industry: Retail
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 4.0 /10
Dynamics 365 needs a lot of updates!
Reviewed on 08/04/2024
Overall experience has been poor. Everytime they update the software it seems they do not consult...
Overall experience has been poor. Everytime they update the software it seems they do not consult their customers and the changes are major and you have to learn how to use entire sections again with no warning, and they don't make changes that help the customer. Bank recs used to take me 2-3 hours and after the last update it now takes me 8-12 hours. Not Good.
Pros
I don't like much about Dynamics 365. None that I can think of.
Cons
Very antiquated bank reconciliations and reporting. It is also very difficult to make corrections, not user-friendly at all. Every action takes at least 5 times longer with this software than with other software. This includes simply printing anything at all. When they make updates they don't ask the customers what improvements they would like that would help them.
- Industry: Construction
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 10.0 /10
Must have for businesses
Reviewed on 02/12/2024
Dynamics 365 has been essential for our business. I use Outlook, Word, Excel, OneDrive, and Teams...
Dynamics 365 has been essential for our business. I use Outlook, Word, Excel, OneDrive, and Teams daily and couldn't function without them!
Pros
My team is starting to use Teams and OneDrive more and I love that you can connect from anywhere and have access to all your documents. The team feature is also really nice because we can keep each department's documents separate but also have the ability to share with other departments. And you can control who has editing privileges. You also can see your version history which is really nice in case you need to go back to a previous version of a document.
Cons
There's not really much I dislike about Dynamics 365. If I had to choose, I'd say that I wish when you add an appointment to someone's calendar as a delegate that it would notify the person.
- Industry: Pharmaceuticals
- Company size: 501–1,000 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Microsoft power for a global solution
Reviewed on 08/11/2024
Good after learning the usage and make sure anyone is aware of consequences of any modifications
Good after learning the usage and make sure anyone is aware of consequences of any modifications
Pros
The globalness of the solution backed by Microsoft with many updates
Cons
The solution is light and not customizable enough
Dynamics 365 FAQs
Below are some frequently asked questions for Dynamics 365.Q. What type of pricing plans does Dynamics 365 offer?
Dynamics 365 offers the following pricing plans:
- Starting from: US$50.00/month
- Pricing model: Subscription
- Free Trial: Available
Q. Who are the typical users of Dynamics 365?
Dynamics 365 has the following typical customers:
2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Dynamics 365 support?
Dynamics 365 supports the following languages:
Arabic, Chinese, Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Traditional Chinese, Turkish
Q. Does Dynamics 365 support mobile devices?
Dynamics 365 supports the following devices:
Android (Mobile), iPhone (Mobile)
Q. What other apps does Dynamics 365 integrate with?
Dynamics 365 integrates with the following applications:
ADP Workforce Now, Ameyo, AskNicely, Campaign Monitor by Marigold, Docusign, Five9, Gainsight CS, InsideView, Lattice Engines, LinkedIn for Business, Microsoft Excel, Microsoft Outlook, Microsoft Project, Microsoft SharePoint, PROS Smart CPQ, PandaDoc, SOFT4RealEstate, Salesforce Sales Cloud, Sana Commerce, Tacton CPQ, airSlate SignNow
Q. What level of support does Dynamics 365 offer?
Dynamics 365 offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat
Related categories
See all software categories found for Dynamics 365.
ERP Systems
