Dynamics 365

4.4 (5,600)
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ERP and CRM applications from Microsoft

About Dynamics 365

Microsoft Dynamics 365 is a multi-language, multi-currency enterprise resource planning (ERP) software. The solution is designed for midsize and larger companies, and is fully customizable and extensible through its rich development platform and tools. Dynamics 365 offers a range of tools for sales, customer service, field service management, talent acquisition, finance and operations, retail, project service automation, marketing, artificial intelligence, mixed reality, and more.

With Microsoft Dynamics 365 businesses can unify their operations, projects, workflows, and tasks in one centralized platform in order to aid decision making, build relationships with customers, and operate efficiently. The individual applications within Microsoft Dynamics 365 can be used as standalone products, combine with one another, or integrated with a wide range of external business systems in order to provide a completely customized solution. The platform integrates with third party applications such as Ameyo, Salesforce, DocuSign, PandaDoc, ADP, Gainsight, Tacton CPQ, and more. Dynamics 365’s artificial intelligence (AI) and mixed reality facilitate intelligent decision making and scenario planning in a modern way.


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Dynamics 365 Software - Microsoft Dynamics 365 sales opportunity tracking
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Dynamics 365 Software - Microsoft Dynamics 365 omnichannel customer service
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Dynamics 365 Software - Microsoft Dynamics 365 sales opportunity tracking
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Dynamics 365 Software - Microsoft Dynamics 365 omnichannel customer service
Dynamics 365 Software - Microsoft Dynamics 365 dynamic marketing workflows

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Dynamics 365

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month
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Ease of Use

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Value for Money

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Reviews

Overall rating

4.4 /5
(5,600)
Value for Money
4.1/5
Features
4.3/5
Ease of Use
4.1/5
Customer Support
4.2/5

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Software buyers need your help! Product reviews help the rest of us make great decisions.

Showing 5 reviews of 5,600
Lindsey Raye
Lindsey Raye
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 11–50 Employees
  • Used Daily for Free Trial
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Dynamics 365 CRM and MA

Reviewed on 11/05/2024

Pros

Ability to use multiple data points to use for audience segmentation

Cons

The leads and contacts or opportunities are hard to connect

Deep
Overall rating
  • Industry: Market Research
  • Company size: Self Employed
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

I Recommended Dynamics 365 to everyone

Reviewed on 07/05/2024

Everyone involved was impressed by the organization of the training and effectiveness of it. They...

Everyone involved was impressed by the organization of the training and effectiveness of it. They offered us the ability to call anytime if we have any issues.

Pros

I appreciate Dynamics 365's seamless integration across various business functions like sales, marketing, customer service, and finance. Its cloud-based nature ensures accessibility from anywhere, fostering collaboration and efficiency. The customizable dashboards and robust reporting tools provide valuable insights, facilitating data-driven decision-making for improved performance and growth.

Cons

While Dynamics 365 offers extensive features, its complexity can be overwhelming for new users. The initial learning curve for customization and configuration might require significant time and resources. Additionally, some users may find the licensing costs and add-on expenses to be on the higher side, impacting budget considerations for smaller businesses.

Sushil
Overall rating
  • Industry: Computer & Network Security
  • Company size: 10,000+ Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Reliable

Reviewed on 04/04/2024

Pros

Dynamic 365 is feature rich with advanced industry needs

Cons

Dynamic 365 lacks customization which is necessary at certain occasions

Tatiana
Overall rating
  • Industry: Transportation/Trucking/Railroad
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Must have for Entrepreneurs

Reviewed on 05/02/2024

Great excellent service and easy to use.

Great excellent service and easy to use.

Pros

This application is a great tool for entrepreneurs. It is easy and convenient

Cons

Overall the application is well developed and no serious dislikes

Verified Reviewer
Overall rating
  • Industry: Market Research
  • Company size: Self Employed
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

I suggest Dynamics 365 everyone

Reviewed on 20/03/2024

Hence , dynamic is the best software to revolutionalised business, inçrease the efficienciesof work

Hence , dynamic is the best software to revolutionalised business, inçrease the efficienciesof work

Pros

What I like most about Dynamics 365 is its comprehensive suite of integrated business applications, offering seamless functionalities across various modules. Its flexibility, scalability, and ability to adapt to diverse business needs make it a powerful tool for driving efficiency, productivity, and growth in organizations of all sizes.

Cons

One aspect I find challenging with Dynamics 365 is its complexity, particularly during initial setup and customization. The learning curve can be steep for users unfamiliar with the platform, and managing configurations across different modules may require significant time and expertise, potentially leading to implementation complexities and delays.

Showing 5 reviews of 5,600 Read all reviews

Dynamics 365 FAQs

Below are some frequently asked questions for Dynamics 365.

Dynamics 365 offers the following pricing plans:

  • Starting from: US$50.00/month
  • Pricing model: Subscription
  • Free Trial: Available

Customer Insights: From $1500 Per tenant/month Customer Voice: From $200 per tenant/month Sales Professional: $65 per user/month Sales Enterprise: $95 per user/month Sales Premium: $135 per user/month Microsoft Relationship Sales: $162 per user/month Please contact Microsoft for further pricing details.

Dynamics 365 has the following typical customers:

2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000

Dynamics 365 supports the following languages:

Arabic, Chinese, Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Traditional Chinese, Turkish

Dynamics 365 supports the following devices:

Android (Mobile), iPhone (Mobile)

Dynamics 365 integrates with the following applications:

ADP Workforce Now, Adobe Acrobat Sign, Ameyo, Apttus Contract Management, AskNicely, Campaign Monitor by Marigold, Docusign, Five9, Gainsight CS, InsideView, Lattice Engines, LinkedIn for Business, Microsoft Excel, Microsoft Outlook, Microsoft Project, Microsoft SharePoint, PROS Smart CPQ, PandaDoc, SOFT4RealEstate, Salesforce Sales Cloud, Sana Commerce, Tacton CPQ, airSlate SignNow

Dynamics 365 offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

Related categories

See all software categories found for Dynamics 365.