About Dynamics 365
Microsoft Dynamics 365 is a multi-language, multi-currency enterprise resource planning (ERP) software. The solution is designed for midsize and larger companies, and is fully customizable and extensible through its rich development platform and tools. Dynamics 365 offers a range of tools for sales, customer service, field service management, talent acquisition, finance and operations, retail, project service automation, marketing, artificial intelligence, mixed reality, and more.
With Microsoft Dynamics 365 businesses can unify their operations, projects, workflows, and tasks in one centralized platform in order to aid decision making, build relationships with customers, and operate efficiently. The individual applications within Microsoft Dynamics 365 can be used as standalone products, combine with one another, or integrated with a wide range of external business systems in order to provide a completely customized solution. The platform integrates with third party applications such as Ameyo, Salesforce, DocuSign, PandaDoc, ADP, Gainsight, Tacton CPQ, and more. Dynamics 365’s artificial intelligence (AI) and mixed reality facilitate intelligent decision making and scenario planning in a modern way.
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Reviews
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- Industry: Marketing & Advertising
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 7.0 /10
Easy to use & nicely integrated
Reviewed on 01/12/2022
Pros
Used this for many years as a basic sales CRM on a very small team. LinkedIn integration recommended
Cons
Customizability is certainly doable but more challenging than a product like Pipedrive (Although Dynamix is more powerful if the power is needed)
Reasons for Choosing Dynamics 365
Wanted a more structured relationship flowSwitched From
Microsoft OutlookReasons for Switching to Dynamics 365
Came bundled with your Microsoft product suite
- Industry: Hospital & Health Care
- Company size: 1,001–5,000 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Software that helps manage business processes effectively
Reviewed on 18/04/2023
As compared to less adaptable and progressive platforms like Oracle's, on which it is less pleasant...
As compared to less adaptable and progressive platforms like Oracle's, on which it is less pleasant to operate due to a lack of room for improvement in the application, Microsoft's is a clear winner. Oracle is a fantastic business, but their products are not cheap.
Pros
As an enterprise resource planning (ERP) system, Dynamics 365 is highly effective. It provides great value by facilitating communication between departments inside the company. It'll log all of your purchases and stock levels. When compared to specialized apps/platforms, it offers superior analysis and security.
Cons
Sometimes, help desk employees need supervision since they lack the background knowledge to answer all of their customers' questions. They require training to improve how they deal with problems.
- Industry: Program Development
- Company size: 1,001–5,000 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Unleashing Efficiency and Growth: A Review of Microsoft Dynamics 365
Reviewed on 27/08/2023
Microsoft Dynamics 365 helps my organizations manage sales, customer service and operations. I like...
Microsoft Dynamics 365 helps my organizations manage sales, customer service and operations. I like it for real it is so efficient!! I would highly recommend this to my colleagues Dynamic 365 provides Microsoft tools for managing customer relationships, automating processes, and gaining insights from data. It's a powerful solution for any businesses looking to streamline their operations and improve efficiency.
Pros
It has a comprehensive suite of business applications for sales, customer service, and operations. Scalable to meet the specific needs of any organization that offers cloud-based deployment for an easy access and collaboration. I love it because it works with other Microsoft tools and services.
Cons
Pricing can be complex and may vary based on specific requirements but it is understandable. Implementation and customization may require technical expertise and some features may require additional licensing or add-ons.
- Industry: Pharmaceuticals
- Company size: 51–200 Employees
- Used Weekly for 1-5 months
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 7.0 /10
Dynamics 365 Review
Reviewed on 04/08/2023
Pros
This is a new system to us. We were searching for a more modern ERP/CRM system to our current and found Dynamics 365 which impressed a number of colleagues within the selection process. The system is for full inventory end to end sales and stock processing. The training and delivery of the system is simple. The activity management good which is great for traceability and audit trails.
Cons
To deliver and set up the system you ideally need an internal expert or you will be looking at a consultant to do this at extra cost to the purchase of the system.
- Industry: Internet
- Company size: Self Employed
- Used Monthly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
It's so smooth and easy
Reviewed on 17/07/2023
Special
Special
Pros
Yas I am going through my work schedule with it
Cons
It's vary depending and gives great flexibility
Dynamics 365 FAQs
Below are some frequently asked questions for Dynamics 365.Q. What type of pricing plans does Dynamics 365 offer?
Dynamics 365 offers the following pricing plans:
- Starting from: US$50.00/month
- Pricing model: Subscription
- Free Trial: Available
Customer Insights: From $1500 Per tenant/month Customer Voice: From $200 per tenant/month Sales Professional: $65 per user/month Sales Enterprise: $95 per user/month Sales Premium: $135 per user/month Microsoft Relationship Sales: $162 per user/month Please contact Microsoft for further pricing details.
Q. Who are the typical users of Dynamics 365?
Dynamics 365 has the following typical customers:
2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Dynamics 365 support?
Dynamics 365 supports the following languages:
Arabic, Chinese, Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Traditional Chinese, Turkish
Q. Does Dynamics 365 support mobile devices?
Dynamics 365 supports the following devices:
Android (Mobile), iPhone (Mobile)
Q. What other apps does Dynamics 365 integrate with?
Dynamics 365 integrates with the following applications:
ADP Workforce Now, Adobe Acrobat Sign, Ameyo, Apttus Contract Management, AskNicely, Campaign Monitor, DocuSign, Five9, Gainsight CS, InsideView, Lattice Engines, LinkedIn for Business, Microsoft Excel, Microsoft Outlook, Microsoft Project, Microsoft SharePoint, PROS Smart CPQ, PandaDoc, SOFT4RealEstate, Salesforce Sales Cloud, Sana Commerce, Tacton CPQ, signNow
Q. What level of support does Dynamics 365 offer?
Dynamics 365 offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat
Related categories
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