Ultimate Software’s UltiPro® cloud solutions for HR, payroll, and talent are inherently designed to improve the employee experience. Powered by Xander®, Ultimate’s portfolio of “People First” artificial intelligence technologies, UltiPro helps organizations develop highly productive and satisfied workforces. With UltiPro’s personalized recruiting and convenient onboarding capabilities, companies can make positive first impressions and establish long-term relationships. UltiPro makes it easy for HR to actively manage employee files—anytime, anywhere. Employees can access their personal, pay, and benefits information directly from UltiPro, and administrators can rapidly calculate and process accurate payroll. A flexible, configurable solution, UltiPro has workforce management tools to serve businesses of all sizes, and intuitive features and tools for ongoing compensation, performance, and succession management—from predicting top performers to building better leaders. UltiPro also offers a modern approach to learning that fosters career development, and organizations can use UltiPro’s advanced survey solutions to measure how employees truly feel about work. Plus, employees can get personalized, on-demand support for HR-related requests. Most importantly, UltiPro is supported by powerful business intelligence across its solutions to help drive smarter, people-focused results.
Ultimate is committed to putting people first, always. This core principle drives its award-winning culture, products, and services—delivering a customer experience that’s personalized, proactive, and goes beyond software support. Founded in 1990 and based in Weston, Florida, Ultimate has ranked in the top 25 on Fortune’s 100 Best Companies to Work For since 2012. The company serves thousands of customers in diverse industries managing millions of people worldwide.
I loved the open workflow builder and approval process engine. Our company had roughly 700 employees and it was great to have the open ability to make, implement and change approval processes on the fly. We had the following additional modules and they were all great: Recruiting, Onboarding, Learning Management, Performance Management, and Compensation Management.
The system struggled with benefits management and administration. It took 8 months to build some pretty simple feeds to our carriers. Even then they were poorly built and the information was not accurate. The benefit open enrollment aspect of the system was good, our employees loved it and our benefits enrollment percent went up substantially. However this came with a lot of manual backend work because of the fragile feeds and the need to check every record against the feed.
We have had a favorable overall experience with UltiPro since going live in October 2016. The support team we have now is incredibly responsive to our requests and the functions in UltiPro have improved the quality of our internal processes. When there have been issues with support, etc. UltiPro has been very quick to resolve the issue. They take client feedback very seriously.
Implementing UltiPro has allowed us to streamline many functions that were performed manually with paper documents. Internal staff transfers, promotions, salary changes, etc. are now handled within the UltiPro system (including approvals) where prior to that, paper forms had to be manually signed off by multiple managers before submitting them to HR for processing.
Our benefit enrollment process has moved from an Excel enrollment form to an online enrollment that feeds directly into the payroll system once approved.
A goal tracking system for employees has been created in UltiPro that allows employees/managers to create goals, rate them, track them with comments, and then show completion dates.
Employees may now access their personnel record in UltiPro and make updates to home address, marital status, dependent/contact info, tax withholding as well as immediate access to W-2 forms and ACA forms.
In addition, UltiPro offers an online PTO tracking system where employees can request time off and managers can immediately approve electronically.
And, of course, what I like most is the amazing reporting capabilities that UltiPro offers. Besides the hundreds of standard reports already created, I can either edit/modify current reports or create my own report.
This is rather minor, but there are functions I would like to create in UltiPro that I don't have access to do as an Administrator. I must submit them to UltiPro Support Team and some of the functions require an additional cost. It's not a lot, but it's just the principal.
We launched with UltiPro a year and a half ago. The implementation team was very knowledgeable of the product and services offered. They were able to come to the house on many occasions for hands-on training prior to the launch. We also traveled to an On-Site Class near us. These were great to be able to talk back and forth through issues you had been experiencing. I recommend taking notes for questions you may have before going. In the Learning Center Online, there is an abundance of course and previously recorded webcasts for you to learn from. The levels range from the beginner to more complex detailed positions. The Security-Based features are wonderful for companies with multiple subsidiaries. The reporting has many standard reports built for you. It also has the ability for you as a customer to build unique reports to fit your companies' needs. Onboarding has been a way for us to eliminate a lot of paperwork and scanning of policies and documents. It has taken a while to get in groove with so many locations hiring all our seasonal employees at the same time. However, in the end this is saving enormous amounts of time.
Security-based roles are great for top down management. Payroll processing is a lot faster. We have completely moved away from paper checks. The Community Groups and Knowledge Hours are a great tool to have to continually learn from other customers on how they are using the same programs in their company. Many customers are very quick to respond to simple or complex questions. UltiPro has an extensive collection of resource materials that are searchable to help quickly. In the beginning, the Quick Tour videos were a life saver. You learn so much information at once that you don't retain it all. These videos are brief and to the point. they are housed on each screen that it pertains to which is wonderful. Also, every screen has a "Things" I can do here. Another good tool when learning where to locate all of the information.
For departments housing only human resource and payroll employees, the reporting is a very slow process to learn. While there are many courses offered, majority of which are online which is more difficult during the initial transition. The Rapid Response is not so rapid. You call in to log a case and wait for someone to call you back. Unless you are completely locked out of production, you could be waiting a long time for a return call. Logging a case on the website is not much faster. However there you are able to fully describe your issue and attach any documents needed to be examined.
We began with UltiPro at the end of this summer, going from an antiquated HRIS system to what we (correctly) thought would be a significant upgrade. And while the cost does reflect that; and it is an upgrade; it has been an extremely rough road getting there. Technical issues, the amount of data required (most of it being a manual entry, in part to our antiquated system we were on before) and the level of depth you will go into building this system is outrageous. Each "silo" was assigned a technical SME who helped us build the program. Everything is incredibly customizable and easy to change once it is set up.
Assigned help along the way, so you knew who your person was. You can build a system to your liking. Makes some functionalities very easy, like building out an "opportunity" or requisition. The system has some great possibilities and can support a lot of different functions through customizable reports. A lot of integrations into external vendor systems that make background checks, job posting, benefits, 401K very easy. Once it is BUILT, I can see how easy it will be to use.
Each "silo" of the UltiPro function is usually created by that department - recruiting builds out recruiting and onboarding, payroll builds payroll, TD builds performance, etc. Problem is that WE, the builders, don't usually know how the other team will build their system so often times they don't talk well. You build it over a series of meetings with your SME, with can make it disjointed to build. There is a different SME for each function, so if I want to build a report that pulls from my onboarding module, I have to talk to a different SME because the onboarding SME doesn't know Business Intelligence SME. Building it is a second full-time job for your team. We had to build out own training for our employees on how to use the system because each system is so customizable, you won't have a packaged training you can plop in front of your employees.
Allows me to view all my HR information all in one location.
Been using this site now for our clocking in and out at work for 5+ years.
Very easy to use. Site has never been down, always up and works.
The site is speedy to navigate.
Allows me to easily and quickly log in and out.
Allows me to pick easily pick my insurance every year and has all the information I need on the site.
Allows me to quickly get a brief overview how many sick/personal/vacation days I have and will earn.
Can hop in and request days off very easily and then view a yearly calendar to see what I have already added in the future and the past.
We also use this for our performance reviews. Not a fan of those but the site makes it work OK.
Site times out at 30 minutes and it gives you a countdown before it gets there, so it makes it easy for me to see when to clock back in for lunch.
I can also view my paycheck stubs here.
It is very nice to have access to all of this in one location.
I also hear it integrates with AD credentials but we have not implemented that.
I have used other HR websites such as Kronos and this one is so much easier to use.
Honestly I cannot think of anything negative to say about the website. I have never had a problem with it.
Hi Jamie, thank you so much for sharing with us. We're thrilled to hear you are enjoying your experience. We hope you have a wonderful day!
Contact Ultimate Software for pricing.
Below are some frequently asked questions for UltiPro.
UltiPro offers the following pricing plans:
Pricing model: Subscription
Free Trial: Not Available
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UltiPro offers the following features:
UltiPro has the following typical customers:
Large Enterprises, Mid Size Business, Small Business
UltiPro supports the following languages:
Danish, English, French, German, Italian, Portuguese, Spanish, Swedish
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UltiPro supports the following devices:
Android, iPhone, iPad
UltiPro integrates with the following applications:
Absorb LMS, Beekeeper, Bitium, Dell Boomi, GyrusAim, OneLogin, Structural, Veritable Screening, Wisetail LMS, Workpop
UltiPro offers the following support options:
FAQs, Knowledge Base, Online Support, Phone Support, Video Tutorials