ShareFile

ShareFile

Secure file sharing and sync

4.5/5 (224 reviews)

ShareFile Overview

ShareFile offers a full suite of features to ensure the smooth and secure transfer of files and documents among your desired recipients. ShareFile can be integrated with your chosen 3rd party applications and current file storage systems to ensure flexible and synchronous file storage, modification, saving, sending and retrieval of files.

ShareFile accommodates the secure sending of large files, with the ability to send and receive files of up to 100 GB in size. Files are protected with up to SSL/TLS 256-bit encryption and are kept secure in SSAE 16 accredited datacenters. Regular backups and redundant power sources ensure your files are always safe and secure.

Exchange business files with clients through one custom-branded, password-protected secure space. ShareFile's graphic design team customizes your ShareFile site to match your logo and website. Collaborate on projects with shared access, viewing and modification rights on all manner of files.

Files can be accessed from any device, mobile or desktop, allowing you to work anywhere. You can add an e-signature feature to your chosen documents. ShareFile also provides tracking tools to give you valuable insights into who has received your files. Get notified when files are received.

Pricing

Starting from
US$16.00/month
Pricing options
Free Trial
Subscription
Value for money

Devices

Business size

S
M
L

Markets

Asia, Australia, Brazil, Canada, China and 5 others, Europe, Germany, India, Japan, Latin America

Supported Languages

Chinese (Simplified), French, German, Japanese, Korean, Spanish

ShareFile Reviews

Overall rating
4.5/5
92% positive reviews
129
Excellent
78
Very good
12
Average
2
Poor
3
Terrible
Verified Reviewer

Great as a File Storage System

Used Daily for 2+ years
Reviewed on 03/08/2019
Review Source: Capterra

We put Sharefile in place without an IT admin or any IT specialists on hand. A group of four of us tackled the transition from our university's shared drive, handling the data migration and the set up of folder structures. Because of this, I'm sure we didn't have all file storage best practices down pat. I don't know that Citrix provides much in way of recommendations for how to structure the data; that said, we only purchased Sharefile rather than a more enterprise-minded solution. I am sure with heftier purchases that there'd be more consultation and interaction. For the several-thousand annual price we pay for a team of around 40, the benefits of Sharefile are immense. As with any system of this size that's cloud-based, there's a bit of a learning curve to get comfortable with the more in-depth features and functionality, but once we learned how certain aspects work, it's been great and has become a core part of how we conduct the sharing of files with clients.

Pros

Cloud-based and easy to understand web interface is nice. Onboarding and implementation was good and inexpensive. The check-in and check-out file features are nice, as are the abilities to share files with external users. The security and uptime as well as ability to resolve any system-wide outages quickly.

Cons

Some frustrations in features that I was expecting to be more fully fleshed out, such as workflows or ability to work on documents online without the lag of connecting with 365 and handling some of those handovers.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

7.0/10
Michael W.

Beta tester turned daily user

Used Daily for 2+ years
Reviewed on 29/06/2016
Review Source: GetApp

I have a long history with Citrix. I beta tested the GoToAssist line of products. So they asked me to beta test the ShareFile product. In the beginning it was crap. I tried to upload my files (about 1 TB) and it croaked after 5 GB. I called support and they referred me to a company that was writing a migration tool. I beta tested that too. they asked for my honest opinion and I gave it to them. I told them Citrix should just fix their software and I shouldn't have to buy an extra tool to get my data into the cloud.

Fast forward 2 years later, my Accountant tells me we are bleeding money paying for something we're not using (ShareFile) he said use it or dump it. So I download it again, started using it, uploaded my 1TB+ of data into it and was impressed. They have come a LONG way. I can even modify word documents and PDF's within the ShareFile client. Now they have an iOS app and droid app. I see improvements on a regular basis, like now they have a "save to sharefile" option on the iOS. This is Citrix after all they make good stuff. I am glad I stuck with them so long because now I have a grandfathered account type. It's coming along really well and I'm really happy I stuck with them. they used to support WebDav for windows integration, now they have a "Mapped drive app"

Pros

iOS save to sharefile
Easy to use interface
progress bar when uploading files
MODIFY DOCUMENTS in sharefile
share a file/folder for a # of downloads
share a file/folder for a # of days
download notifications
no sharefile account? no problem you can still see my files
Ha Ha I FORCE you to create an account, to see me files because I can! (or because my regulations state I have to require individual accounts.)

Cons

Relatively speaking they are coming late to the market, Box and Dropbox have been out a long time. I'm trying to think of some con's but the truth is I know they are improving the software as I type.

Oh I though of one. In Microsoft word they don't have "save to sharefile" option like dropbox does, but they do have the "Drive mapper app" so you can save it to Z: or whatever.

They don't synchronize with my NAS, it's deliberate. I'm a network engineer I tried all the tricks and workarounds, yes even symbolic links and hard links. They don't work. You're not supposed to do it. They're not trying to be a backup for your NAS.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Verified Reviewer

I deployed ShareFile on my platform

Used Daily for 2+ years
Reviewed on 03/07/2018
Review Source: GetApp

Pros

ShareFile is easy to use. The Outlook plug-in allows an easy way for customers to send secure files as well as secure emails with a few short clicks. Users are able to create their own folders and we share folders with our clients. There are templates for subfolders as well as retention periods for files. We are able to send attachments beyond Outlook's size limitations and ShareFile helps scan for potentially dangerous content. You can also control what network users access their ShareFile account. There are a lot of options available if you're looking to protect information that leaves your company.

Cons

There can be issues with downloading a lot of files at once from the browser. However; Citrix makes a ShareFile desktop app this helps speed up this process. You can turn two factor on, but you have to have each user go to their account and manually enable it. That makes us work with each user in order to enable two factor. The cost can be expensive, but we had reduced rate. Its well worth looking around for a good deal if you decide to implement ShareFile. A small downside is when a user goes to preview a password protected document, they have to download the file because ShareFile's website cannot prompt you for the password.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Levi F.

Turned a file sharing mess into an easy to use hub for our plants.

Used Daily for 2+ years
Reviewed on 10/07/2018
Review Source: Capterra

It cut down the time it took our workers to properly catalogue and upload video records. It also was easier to track down mis-labled records and put them where they needed to be. Having switched all our plants over to Sharefile, we are better able to view and respond to issues promptly. It's ease of use has left us with fewer errors in our documentation.

Pros

The web interface was easy to pick up on. We migrated to Sharefile from another large file sharing site that was falling short in what we needed for our multiple plants. Sharefile gave a central space to the large amount of video files we use for inspections and documentation of various equipment that we own and lease. Having a central space to record and track all inspections was fundamental to our business needs. What impressed me most about Sharefile was the cleanliness of the website and the ease of use that it exemplifies. It took less than an hour to get all our workers on board with the how to use the site and catalog our files.

Cons

The only real down side is with the gross amount of folders we have, you have to wait for the page to populate when you reach the end of the first set. Enabling a manual shortcut (like typing in a folder name to take you to that folder) would be a great benefit.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

9.0/10
Joey P.

Secure File Sharing Solution

Used Weekly for 2+ years
Reviewed on 08/08/2019
Review Source: Capterra

Pros

Easy to navigate UI. ShareFile has an add-on that integrates into standard Outlook email platform. The add-on allows you to email large files using a secure third party FTP, where sensitive documents can only be accessed by permitted parties. It's easy to set permissions if you allow the document to be shared with others. Works well for cloud sharing documents and files where collaboration is needed. You can set a time duration for files to automatically delete themselves, so that makes managing storage capacity easier.

Cons

No real cons that I can think of. Perhaps for some people who are not tech savvy might have trouble setting up their personal preferences, but this could apply to any software. I found it easy and intuitive to set up using the web app, mobile app, and the Outlook extension.

Rating breakdown

Ease of Use

Likelihood to recommend

7.0/10

ShareFile Pricing

Starting from
US$16.00/month
Pricing options
Free Trial
Subscription
Value for money

ShareFile Features

  • API
  • Activity Tracking
  • Collaborative Workspace
  • Document Storage
  • File Management
  • SSL Security

  • Access Control
  • Activity Dashboard
  • Automatic Notifications
  • Chat
  • Collaboration Tools
  • Commenting
  • Communication Management
  • Customizable Branding
  • Document Management
  • Drag & Drop Interface
  • Permission Management
  • Projections
  • Search Functionality
  • Third Party Integration

Additional information for ShareFile

Key features of ShareFile

  • Audit trails & file version control
  • Automatic file syncing with your computer
  • Custom branding to match your business colors
  • Custom permission/visibility settings
  • Custom reporting tools
  • Customizable security settings
  • Desktop Widget with drag-and-drop
  • Full text search within documents
  • Granular folder permissions
  • Mobile app for phone and tablet
  • Multi-device access (PC, Mac or mobile)
  • Online folder creation
  • Outlook integration
  • Right Signature integration for e-signature
  • SSL/TLS 256-bit encryption and AES 256-bit encryption
  • Servers in SSAE 16 accredited datacenters
  • Set-up support from customer care team
  • ShareFile Sync: real-time folder collaboration
  • Tracking and email alerts for received files
  • Up to 10 GB file upload

Benefits

  • ShareFile Sync: This features means colleagues and clients can work together in the same folder in real-time. This removes the need to upload and download files.

  • Desktop Widget: The ShareFile desktop widget means you can access and manage shared files and folders without opening your browser. Use the drag and drop capability to move files from your desktop folders to ShareFile.

  • ShareFile ensures that all files sent or received are securely protected using Secure Socket Layer (SSL) or Transport Layer Security (TLS) encryption protocols.

  • Files resting on servers are protected with AES 256-bit encryption and are stored in one of 16 accredited datacenters. These centers feature hurricane-rated roofs and multiple redundant power sources.

  • Regular backups are performed on all data stored at the ShareFile data centers, as well as off-site data backups.

  • ShareFile mobile apps allow you to access files from any mobile device. You can also track account activity from your device, set expiration policies for the files you have saved in the mobile app, and remotely lock or wipe data from lost or stolen devices.

  • ShareFile's customizable settings allow you to set advanced user permissions. Multi-factor authentication ensures only the right clients and employees see your files.

  • ShareFile allows you to set-up custom syncing, scheduling and integration with your preferred 3rd party applications using the ShareFile Command Line Interface (SFCLI) and API.

  • ShareFile allows you to easily migrate clients using FTP for file transfer. Connect through a traditional FTP (port 21) or over an Implicit SSL/TLS connection (port 990).

  • ShareFile FAQs

    Below are some frequently asked questions for ShareFile.

    Q. What type of pricing plans does ShareFile offer?

    ShareFile offers the following pricing plans:

    Starting from: US$16.00/month

    Pricing model: Subscription

    Free Trial: Available

    Q. What are the main features of ShareFile?

    ShareFile offers the following features:

    • Audit trails & file version control
    • Automatic file syncing with your computer
    • Custom branding to match your business colors
    • Custom permission/visibility settings
    • Custom reporting tools
    • Customizable security settings
    • Desktop Widget with drag-and-drop
    • Full text search within documents
    • Granular folder permissions
    • Mobile app for phone and tablet
    • Multi-device access (PC, Mac or mobile)
    • Online folder creation
    • Outlook integration
    • Right Signature integration for e-signature
    • SSL/TLS 256-bit encryption and AES 256-bit encryption
    • Servers in SSAE 16 accredited datacenters
    • Set-up support from customer care team
    • ShareFile Sync: real-time folder collaboration
    • Tracking and email alerts for received files
    • Up to 10 GB file upload

    Q. Who are the typical users of ShareFile?

    ShareFile has the following typical customers:

    Large Enterprises, Mid Size Business, Small Business

    Q. What languages does ShareFile support?

    ShareFile supports the following languages:

    Chinese (Simplified), French, German, Japanese, Korean, Spanish

    Q. What type of pricing plans does ShareFile offer?

    ShareFile has the following pricing plans:

    Subscription

    Q. Does ShareFile support mobile devices?

    ShareFile supports the following devices:

    iPad

    Q. What other apps does ShareFile integrate with?

    ShareFile integrates with the following applications:

    Bitium, Conga, GlobiFlow, LogicalDOC, Nintex, Podio, ProntoForms, Results CRM, eFileCabinet, inMotion

    Q. What level of support does ShareFile offer?

    ShareFile offers the following support options:

    FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials