Agorapulse

Agorapulse

Social media management for teams and agencies

4.7/5 (291 reviews)

Agorapulse Overview

What is Agorapulse?

With Agorapulse, businesses can manage their social media messages, schedule & publish content, identify key influencers, monitor social channels, & create insightful reports. The platform integrates with Facebook, Twitter, Instagram, YouTube, and LinkedIn for posting across multiple platforms. Agorapulse offers a unique Social Inbox system that helps Social Media managers prioritize and respond to all queries, communications, and complaints from fans or customers.

Agorapulse aims to help marketing teams save time when publishing content thanks to an advanced queue system enabling automatically re-queued evergreen content. The platform qualifies fans and followers to help businesses spot potential ambassadors and influencers in order to focus attention on them and nurture them as opportunities.

Top features of Agorapulse include a Social Media Inbox for each account that tracks incoming messages, scheduling and queuing, re-queuing and advanced content preview, Facebook and Instagram ad comment capturing, unlimited reports, customizable auto-moderation rules to prevent spam, influencer identification, and more.

Agorapulse Overview

Pricing

Starting from
US$99.00/month

Pricing options

Free Trial
Subscription
Value for money

Medium (best for small businesses): $99/month (or $79/month when paid annually)

Large (best for small agencies): $199/month (or $159/month when paid annually)

Enterprise (best for large organizations): $299/month (or $239/month when paid annually)


Agorapulse Features

Devices
Business size
S M L
Markets
Asia, Australia, Canada, China, Europe and 5 others, Germany, India, Japan, Latin America, Middle-East and Africa
Supported Languages
English, French, Portuguese, Spanish

Screenshots

Agorapulse screenshot: Easily respond to comments, ad comments, private/direct messages in our social media inbox. Easily translate inbox items, respond with a saved reply, label the message, or assign it to a team member.
Agorapulse screenshot: Easily respond to comments, ad comments, private/direct messages in our social media inbox. Easily translate inbox items, respond with a saved reply, label the message, or assign it to a team member. Agorapulse screenshot: Keep conversation history and add internal notes on your fans, followers, and detractors. Agorapulse screenshot: Our downloadable reports allow you to easily customize, share, and learn from your social media activity. Agorapulse screenshot: Crosspublish your content on several social media networks, tweak for each network, and preview the posts before they go live. Schedule, queue, or publish right away.

Agorapulse Reviews

Agorapulse Reviews

Overall rating
4.7
/
5 291 reviews
Excellent
205

Very good
77

Average
7

Poor
1

Terrible
1

Value for Money
4.5
Features
4.4
Ease of Use
4.6
Customer Support
4.8
97% recommended this app
Matt T.

Recommending AgoraPulse for Social Media Management Platform

Overall, I have had a great experience with AgoraPulse. One time, I had a problem with a feature that I couldn't figure out, I contacted their support and within a day they got back to me with a video showing me the steps I needed to accomplish what I needed. They were very helpful.


Jerry P.

Excellent social media management tools for small to mid-size teams

We have a team of more than 10 people managing about a half dozen social media accounts. AgoraPulse gives us a central platform where we can monitor our accounts, respond to our community, schedule and develop content, generate reports, and even keep track of our more engaged users. AgoraPulse saves our small team hours--possibly more than a hundred hours--every month.


Verified Reviewer

Great Tool for Social Media Managers

Overall, our team is very happy with Agorapulse - the functionality, support and features.


Matt M.

AgoraPulse solves two critical problems that others struggle with...

In general, as a business owner, I deal with a lot of different user interfaces and productivity platforms on a daily basis, AgoraPulse included. That said, AgoraPulse is simply my favorite tool in terms of user friendliness and overall experience. I don’t really know how they pulled it off, but AgoraPulse turned a challenging task into a simple and intuitive experience...this is their strength, and that is a good strength to have in any user-centric industry. I am a big fan!


Ian P.

Frustrating UI and poor integration with social media channels


Matt T.
Industry: Information Technology & Services
Company size: 2-10 Employees

Recommending AgoraPulse for Social Media Management Platform

Used Daily for 1-5 months
Reviewed on 27/08/2019
Review Source: Capterra

Overall, I have had a great experience with AgoraPulse. One time, I had a problem with a feature that I couldn't figure out, I contacted their support and within a day they got back to me with a video showing me the steps I needed to accomplish what I needed. They were very helpful.

Pros

When I moved over to AgoraPulse, I first noticed that the interface was very clear to understand and intuitive to use. I am very busy and social media is a critical part of my business so I appreciated how it quickly I was able to get up to speed on using AgoraPulse's features. At present, I am running 5 social media accounts for my business and AgoraPulse keeps all my streams neatly organized. It helps me see urgent messages from my customers and I can respond directly to them AgoraPulse. My favorite feature overall is the schedule queue feature that allows me to post throughout the day on a schedule that I set based on when I believe my audience most wants to receive their content!

Cons

Overall the platform works great and I strongly recommend it. My complaints are pretty minor.
1. After I log in on my browser; AgoraPulse opens in a new browser window, however the original tab the landing page stays open and flashes a notification icon at me. I always have to close that tab to make the notification go away. It's minor but it's annoying.
2. I use the Queue feature a lot and I have multiple schedule queues. However, I am not able to sort the order fo the queue's in the drop-down list. Again, it's minor but I post a lot so it is annoying that I can't sort this list the way that I want.

Response from AgoraPulse

Hi there Matt,

Thanks for sharing your Agorapulse experience with Capterra readers. I love hearing about your successes using the publishing queues. As far as reordering queues, what drop down list do you mean? There is a drag and drop functionality but I'm not certain it's in the same place that you're talking about.

Here's to your continued social media success!
Lisa

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Jerry P.
Industry: Higher Education
Company size: 201-500 Employees

Excellent social media management tools for small to mid-size teams

Used Daily for 1-5 months
Reviewed on 02/05/2019
Review Source: Capterra

We have a team of more than 10 people managing about a half dozen social media accounts. AgoraPulse gives us a central platform where we can monitor our accounts, respond to our community, schedule and develop content, generate reports, and even keep track of our more engaged users. AgoraPulse saves our small team hours--possibly more than a hundred hours--every month.

Pros

AgoraPulse offers a full suite of tools for social media management and monitoring for small to mid-size teams. It was easy to get our team trained and working within a couple days. AgoraPulse's support team has been wonderfully friendly and responsive, answering questions and dealing with any issues we've encountered, responding to chats usually within five minutes. The range of supported social media platforms was attractive, since it covered nearly all the services we use.

We originally were looking for a social media monitoring tool with some basic automated reporting. The integrated workflow tool and content scheduling calendars were originally nice add-ons to have, but they have quickly become the part of AgoraPulse that we use the most. The ability to schedule and assign content weeks in advance and pass drafts through an editorial process all within AgoraPulse has been a real time saver.

To be honest, the price was the first thing that caught our attention. While SproutSocial or Hootsuite have become the de-facto industry standard for enterprise-level social media management, the price tag they offered for our small team--well beyond $10,000 USD--was well beyond anything our budget could handle. AgoraPulse offered a competitive package for a fraction of the cost, offering friendly, personable support throughout the onboarding process and beyond.

Cons

The interface and some of the features feel somewhat underdeveloped compared to some of the bigger and more expensive options. In their defense, however, AgoraPulse is actively developing and changing the platform. They have an active feedback forum where users can offer feedback and feature requests, and they seem to regularly implement changes based on feedback from users. As long as they keep improving, the lack of polish in the interface and some of the features is outweighed by their more affordable price.

Response from AgoraPulse

Hi Jerry,

I love hearing how Agorapulse has saved you tons of time and money. You're right: we're in constant listen and optimize mode. I think you'll love the improvements we'll make this year that will make your social media management even easier.

Warm regards,
Lisa at Agorapulse

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Verified Reviewer
Industry: Marketing & Advertising
Company size: 2-10 Employees

Great Tool for Social Media Managers

Used Daily for 6-12 months
Reviewed on 10/02/2020
Review Source: GetApp

Overall, our team is very happy with Agorapulse - the functionality, support and features.

Pros

It was difficult for us to find a tool that met our "must-haves" for social media management. This tool allows for scheduling posts and also queueing content which we really like the ability to hop between both structures. The reporting is effortless - we've saved at least 5 hours a month on running reports for our clients - and the reports include the client logo which is a big plus!

Cons

While we love using the queus for scheduling content, it would be great if we could set each queues frequency. Right now, it is set up so that a queue pushing content every week on the day you set it. It would be great to set a queue to push content every other week or something like that. Additionally, it would be great if we could add internal notes to the content calendar. This would broaden the functionality of the tool for other marketing campaigns other than just social media.

Response from AgoraPulse

Hi there,

So glad Agorapulse saves you time with your agency. Have you tried the new reports yet? Hope you like them as much as I do!

You have two really cool requests -- the non-weekly queues and calendar notes. If you read this, reach out to me (I don't know your name). I'd be happy to add you to our features list for these two.

Lisa at Agorapulse

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

Matt M.
Industry: Packaging & Containers
Company size: 2-10 Employees

AgoraPulse solves two critical problems that others struggle with...

Used Daily for 6-12 months
Reviewed on 10/12/2019
Review Source: Capterra

In general, as a business owner, I deal with a lot of different user interfaces and productivity platforms on a daily basis, AgoraPulse included. That said, AgoraPulse is simply my favorite tool in terms of user friendliness and overall experience. I don’t really know how they pulled it off, but AgoraPulse turned a challenging task into a simple and intuitive experience...this is their strength, and that is a good strength to have in any user-centric industry. I am a big fan!

Pros

ArogaPulse helps me in two key ways that other social media management platforms can’t match: 1) The interface is intuitively easy to navigate; therefore saving time and minimizing the potential for user error in content management and creation...all accomplished by a very clever and intuitive workflow interface that very intentionally does not overwhelm the user, which is a huge challenge with a feature rich platform such as AgoraPulse. 2) The amazing customer support is second to none...not just in promptness, but in knowledge and tone, I am impressed with the support I get each and every time (it doesn’t even feel like support, it feels like a helpful conversation).

Cons

Honestly, I can’t really think of any negatives. It has been a pleasurable journey from the beginning. As a business owner, I am very impressed and the quality of the experience is a big priority in my approach both professionally and personally.

Response from AgoraPulse

Thanks, Matt! So glad our dashboard and customer support (or "helpful conversation team") are making your life at JUSTHANKS easier.

Warm regards,
Lisa at Agorapulse

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Ian P.

Frustrating UI and poor integration with social media channels

Used Daily for 6-12 months
Reviewed on 02/09/2017
Review Source: Capterra

Pros

Social inbox is a useful and time-saving feature. We also use the Analytics every month to share with our clients.

Cons

Our experience with AgoraPulse has been incredibly frustrating. Our team has experienced a range of issues:
- images posted to social networks come out soft and blurry, despite us using good quality images
- the interface doesn't communicate the limitations of AgoraPulse's integration well. For example, the app can't post images to LinkedIn. We discovered this by posting images and text, only for the images to be dropped on the post.
- the customer service is responsive, but our problems are not being resolved.

Response from AgoraPulse

Hi Ian,

Mary here, Agorapulse's Advocacy Marketing Manager. I appreciate your honest review, as we always have things to work on.

Just to address these two points you've made, the LinkedIn issue is a restriction with how they work with 3rd party tools, but you're right - it should be made clear when you're creating a post.

The issue of blurry images sounds like it was from a bug when we first released the new version of the tool. We've since been able to fix that.

I know you've been in contact with our support team, but if there's anything I can do for you please don't hesitate to let me know.

Rating breakdown

Value for Money
Ease of Use
Customer Support

User recommendation
9.1/10
Based on 291 user ratings
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Agorapulse Pricing

Agorapulse Pricing

Starting from
US$99.00/month
Free Trial
Subscription
Value for money

Medium (best for small businesses): $99/month (or $79/month when paid annually)

Large (best for small agencies): $199/month (or $159/month when paid annually)

Enterprise (best for large organizations): $299/month (or $239/month when paid annually)

Medium (best for small businesses): $99/month (or $79/month when paid annually)

Large (best for small agencies): $199/month (or $159/month when paid annually)

Enterprise (best for large organizations): $299/month (or $239/month when paid annually)

Value for Money
4.5/5
Based on 291 user ratings
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Agorapulse Features

Agorapulse Features

A/B Testing
API
Activity Dashboard
Automatic Notifications
Campaign Analysis
Campaign Management
Campaign Segmentation
Content Management
Customizable Branding
Customizable Templates
Data Import/Export
Drag & Drop Interface
Email Marketing Management
Engagement Analytics
Monitoring
Multi-Channel Marketing
Real Time Analytics
Reporting & Statistics
Social Media Integration
Third Party Integration
Features
4.4/5
Based on 291 user ratings
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Categories

Additional information for Agorapulse

Additional information for Agorapulse

Key features of Agorapulse

  • @mentions
  • Activity dashboard
  • Activity tracking
  • Approval process control
  • Assignment management
  • Automated scheduling
  • Automatic notifications
  • Benchmarking
  • Calendar management
  • Campaign analysis
  • Campaign scheduling
  • Categorization
  • Channels performance
  • Click-through tracking
  • Collaboration tools
  • Commenting
  • Communication management
  • Communications calendar
  • Compare your page with Competitors
  • Content management
  • Customer activity reporting
  • Customer segmentation
  • Customer service analytics
  • Data synchronization
  • Data visualization
  • Discount management
  • Email notifications
  • Engagement analytics
  • Event scheduling
  • Filtered views
  • Gamification
  • Geolocation
  • Heatmap
  • Inbox management
  • Keyword tracking
  • Lead generation
  • Market segmentation
  • Measure post preformance
  • Mobile alerts
  • Mobile integration
  • Monitoring
  • Multi-channel communication
  • Multi-channel distribution
  • Multi-channel management
  • Multi-channel marketing
  • Multi-language
  • Multiple user accounts
  • Opportunity management
  • Performance reports
  • Permission management
  • Post scheduling
  • Preview functionality
  • Promotions management
  • Queue categories
  • Queue manager
  • Real time monitoring
  • Real time updates
  • Reporting & statistics
  • Request assignment
  • Request routing
  • Role management
  • Role-based permissions
  • Routing options
  • Rule based publishing
  • Rules based algorithms
  • Search functionality
  • Social media integration
  • Social media metrics
  • Social network marketing
  • Social performance management
  • Strategic planning
  • Tag fans and qualify them
  • Tagging
  • Track reach, clicks, leads and measure Earned Media
  • Trend analysis
  • URL customization
  • User activity monitoring
  • User management
  • User photos
  • Video support
  • Visual analytics
  • WYSIWYG editor

Benefits

  • Never miss a comment, message, page post or Facebook/Instagram ad comment with the social media inbox.

  • Set up future posts exactly as desired with flexible scheduling, queuing, queue categories, bulk upload, and post preview features.

  • Get actionable data with helpful suggestions for improvement with unlimited, one-click, downloadable reports (in PowerPoint and CSV).

  • Work better as a team with content approval workflows, role management, and moderation rules.

  • Keep track of all the best fans (and detractors) with user/follower tagging, conversational history, and custom notes.

  • Agorapulse FAQs

    Agorapulse FAQs

    Below are some frequently asked questions for Agorapulse.

    Q. What type of pricing plans does Agorapulse offer?

    Agorapulse offers the following pricing plans:

    Starting from: US$99.00/month

    Pricing model: Subscription

    Free Trial: Available

    Medium (best for small businesses): $99/month (or $79/month when paid annually) Large (best for small agencies): $199/month (or $159/month when paid annually) Enterprise (best for large organizations): $299/month (or $239/month when paid annually)

    Q. What are the main features of Agorapulse?

    Agorapulse offers the following features:

    • @mentions
    • Activity dashboard
    • Activity tracking
    • Approval process control
    • Assignment management
    • Automated scheduling
    • Automatic notifications
    • Benchmarking
    • Calendar management
    • Campaign analysis
    • Campaign scheduling
    • Categorization
    • Channels performance
    • Click-through tracking
    • Collaboration tools
    • Commenting
    • Communication management
    • Communications calendar
    • Compare your page with Competitors
    • Content management
    • Customer activity reporting
    • Customer segmentation
    • Customer service analytics
    • Data synchronization
    • Data visualization
    • Discount management
    • Email notifications
    • Engagement analytics
    • Event scheduling
    • Filtered views
    • Gamification
    • Geolocation
    • Heatmap
    • Inbox management
    • Keyword tracking
    • Lead generation
    • Market segmentation
    • Measure post preformance
    • Mobile alerts
    • Mobile integration
    • Monitoring
    • Multi-channel communication
    • Multi-channel distribution
    • Multi-channel management
    • Multi-channel marketing
    • Multi-language
    • Multiple user accounts
    • Opportunity management
    • Performance reports
    • Permission management
    • Post scheduling
    • Preview functionality
    • Promotions management
    • Queue categories
    • Queue manager
    • Real time monitoring
    • Real time updates
    • Reporting & statistics
    • Request assignment
    • Request routing
    • Role management
    • Role-based permissions
    • Routing options
    • Rule based publishing
    • Rules based algorithms
    • Search functionality
    • Social media integration
    • Social media metrics
    • Social network marketing
    • Social performance management
    • Strategic planning
    • Tag fans and qualify them
    • Tagging
    • Track reach, clicks, leads and measure Earned Media
    • Trend analysis
    • URL customization
    • User activity monitoring
    • User management
    • User photos
    • Video support
    • Visual analytics
    • WYSIWYG editor

    Q. Who are the typical users of Agorapulse?

    Agorapulse has the following typical customers:

    Large Enterprises, Mid Size Business, Non Profit, Small Business

    Q. What languages does Agorapulse support?

    Agorapulse supports the following languages:

    English, French, Portuguese, Spanish

    Q. What type of pricing plans does Agorapulse offer?

    Agorapulse has the following pricing plans:

    Subscription

    Q. Does Agorapulse support mobile devices?

    Agorapulse supports the following devices:

    Android, iPhone, iPad

    Q. What other apps does Agorapulse integrate with?

    Agorapulse integrates with the following applications:

    Facebook, Instagram, LinkedIn, Shift, Twitter

    Q. What level of support does Agorapulse offer?

    Agorapulse offers the following support options:

    FAQs, Knowledge Base, Online Support, Video Tutorials