Kaseya VSA
About Kaseya VSA
Kaseya VSA is a cloud-based Remote Monitoring and Management (RMM) software built for IT professionals. It is designed to help organizations monitor, manage, and secure any endpoint from anywhere.
Kaseya VSA offers a comprehensive set of features to streamline IT operations. Its monitoring and alerting capabilities enable proactive issue addressal by ensuring IT teams are the first to know about potential issues. The automated patch management functionality keeps Windows, Mac, and third-party applications up-to-date across the organization, while the auto-remediation feature helps transform how routine IT issues are handled, freeing up time for more strategic initiatives.
The software provides users visibility into the IT infrastructure through its asset and inventory management, remote access and control, and omni network monitoring capabilities. Kaseya VSA's reporting and analytics tools transform data into actionable insights, enabling IT professionals to refine processes, demonstrate value, and drive strategic decisions. The platform's IT automation capabilities liberates from manual tasks, allowing technicians to focus on high-impact projects.
Kaseya VSA also offers security features, including mobile device management, ransomware detection, and integration with advanced security modules like EDR, DDoS, Managed SOC, AV, and WAF. Enforced two-factor authentication further strengthens the security posture. With integrations across the IT management ecosystem, Kaseya VSA empowers MSPs, IT departments, cybersecurity professionals, network administrators, and service providers to streamline operations from a single pane of glass. By unifying endpoint management, automation, and protection, Kaseya VSA enables IT teams to become proactive rather than reactive, driving strategic value for the organization.
Key benefits of Kaseya VSA
• Comprehensive remote monitoring and management (RMM) capabilities to oversee and control the entire IT infrastructure from anywhere
• Automation features to streamline routine IT tasks and boost technician efficiency, freeing up time for strategic initiatives
• Advanced security modules including EDR, DDoS protection, Managed SOC, and more to safeguard every endpoint against evolving cyber threats
• Integration with other critical IT workflows like PSA, documentation, backup, and compliance for a unified management experience
• Faster resolution of IT issues through proactive monitoring and remote troubleshooting capabilities
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- Industry: Accounting
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great software for our IT department. Increased productivity by 100%
Reviewed on 16/11/2017
Helps my IT staff with their day to day work making them more productive
Helps my IT staff with their day to day work making them more productive
Pros
Easy to use and very reliable. Love the remote access tools to keep track of all the systems in the office. Weather it be patch management, cloud backup. deploying software or just remote desktop support Kaseya has it all! If my user base is in or out of the office at a client site, Kaseya is there to help manage their computers with just a click!
Cons
Kaseya support is sometimes slow to respond and resolve tickets at times. I'm not sure if its a language barrier, or maybe I am just not explaining the issues clearly it usually takes a few attempts over a couple of days to get a resolution to an issue,
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
4 out of 5 - Customer Support needs improvement
Reviewed on 29/06/2016
Kaseya is the most powerful Remote Monitoring and Management (RMM) software available on the...
Kaseya is the most powerful Remote Monitoring and Management (RMM) software available on the market. It's easier to use than its competitors and it has the most robust Agent Procedure and scripting engine.
Pros
Automation
Ease of use
Fully Featured
Great integration
Cons
Customer support is terrible.
Purchasing new agent licenses is a pain in the butt. you have to contact a rep, they have to build a quote, you approve the quote, they send the request to tech to generate your licenses. now you have to pay them 3 time or 4 time a month for multiple agreements.
They should have a shopping cart, that auto-generates the licenses, or better yet, an unlimited pay for what you use model.
- Industry: Real Estate
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 6.0 /10
A powerful engine marred by lazy, ongoing GUI problems
Reviewed on 10/05/2019
We took on Kaseya largely for remote control of clients and Windows/Office patching. We quickly...
We took on Kaseya largely for remote control of clients and Windows/Office patching. We quickly made use of its Agent Procedures and reports modules and then continued on, slowly integrating module after module.
Pros
Many powerful modules:
- I would not even consider Windows patching without Kaseya: it is granular, easy to use, pretty complete
- Agent Procedures and Policies allow enormous customization in what you can do - practically any script you can think of can potentially be run through here
- LiveConnect is smooth and fast and provides a wealth of tools
- Reports, Alerts, and Audit modules are clear (once understood) and provide tremendous detail and customization
Cons
Persistent, unfixed, obvious GUI issues spanning years and years after being reported:
- screens not refreshing;
- inconsistent filtering;
- misleading word choices in scheduling boxes;
- selecting multiple is a chore;
- "View" is powerful to *use* but clumsy and unwieldy to *manage/administer*
The way installation packages are created is terrible. If you have more than about a dozen OUs, you will see what I mean: you must create a new install package for each OU. We have 90. EVERY ONE OF THEM must be updated every time there is a new Kaseya client release (about four times a year). There should be one package that asks the user its OU based on a database that IT sets up.
Kaseya Anti-Virus and Kaseya Anti-Malware (which we used to use) frought with problems, in accurately reporting what was out there & in reliably installing or uininstalling packages. KAM in particular was so broken it caused us to dump the entire thing and switch to Webroot (though the Webroot integration module is a bad joke: it looks like an alpha product, nowhere near beta).
Patch rollback is difficult and usually impossible (though this may not be Kaseya's fault).
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
The Rolls Royce of RMM tools for MSPs. Not perfect, but better than its competitors.
Reviewed on 11/07/2018
Significant reduction in operational costs and increase in our ability to deliver value.
Significant reduction in operational costs and increase in our ability to deliver value.
Pros
The feature set is huge and its automation capabilities are excellent. Support is generally good and their techs are knowledgeable more often than not. The company behind the product is one of its greatest strengths - no product is perfect, but it's easy to work with Kaseya and they go out of their way to make things right.
Cons
It can be finicky. We have several thousand agents on it and the database needs frequent pampering. Their support engages and helps willingly and quickly, but I feel this should be handled by the application or some support automation.
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Effective systems management on a budget
Reviewed on 17/11/2017
Remote access, patch management, software/hardware auditing, asset management, VSA does everything...
Remote access, patch management, software/hardware auditing, asset management, VSA does everything we need it to!
Pros
Kaseya VSA offers functionality similar to SMS/SCCM or LanDesk at a fraction of the cost. In addition, it includes options for additional endpoint protection management.
Cons
I was not able to get the VSA front-end working on our shared IIS server, I ended up creating a separate VM for VSA which is pretty trivial but it's one more host to manage. I probably should have just contacted Kaseya Support for assistance, but since I had licenses and VM host overhead available, the most expedient solution was just to create a new VM just for VSA.
Kaseya VSA FAQs
Below are some frequently asked questions for Kaseya VSA.Q. What type of pricing plans does Kaseya VSA offer?
Kaseya VSA offers the following pricing plans:
- Pricing model: Subscription
- Free Trial: Available
Kaseya VSA is priced on an end-point basis, allowing users to scale operations with the demands of the business. Please contact Kaseya for detailed pricing information.
Q. Who are the typical users of Kaseya VSA?
Kaseya VSA has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Kaseya VSA support?
Kaseya VSA supports the following languages:
Dutch, English, French, German
Q. Does Kaseya VSA support mobile devices?
Kaseya VSA supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does Kaseya VSA integrate with?
Kaseya VSA integrates with the following applications:
Accelo, Acronis Cyber Backup, Addigy, Autotask PSA, BMS, BVoIP, Bitdefender GravityZone, Bitium, BrightGauge, Cherwell Service Management, Cisco Network Services Orchestrator (NSO), CloudRadial, ConnectBooster, ConnectWise PSA, Cortado MDM, Cronofy, Customer Thermometer, DERDACK Enterprise Alert, Datto SIRIS, ESET Cloud Office Security, IT Glue, Intel oneAPI Base & IoT Toolkit, Jira, Malwarebytes for Business, Narmada, Ninite Pro, OnPage Incident Management System, PROMYS, PagerDuty, QuickBooks Online Advanced, QuoteWerks, SaaS Alerts, Simplesat, SmileBack, Sophos Central Device Encryption, ThreatLocker, Traverse, Trend Micro, Unitrends Backup, Unitrends MSP, Veeam Data Platform, Vorex, WatchGuard Endpoint Security, Webroot Business Endpoint Protection, Xero, Zendesk Suite
Q. What level of support does Kaseya VSA offer?
Kaseya VSA offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat
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