About ConnectWise Automate

Boost the effectiveness of your IT teams and simplify every aspect of your business with flexible remote monitoring and management from ConnectWise Automate. Gain better visibility, remove delivery roadblocks, and increase service without increasing costs through a solution that helps you master discovery, management, patching, monitoring, and automation. Eliminate blind spots in your supported environments, automate any IT support task, and support more endpoints without adding headaches or head count.

Pricing starting from:

N/A

  • Free Version
  • Free Trial
  • Subscription

Top 5 alternatives to ConnectWise Automate

Key benefits of ConnectWise Automate

Designed with cutting-edge agent technology, the ConnectWise Automate remote monitoring and management (RMM) platform will greatly increase your operational efficiency and considerably improve resource utilization. With Automate, you can eliminate time-intensive, repetitive maintenance tasks, assign your technical resources to higher priority jobs and invest time in nurturing your clients and growing your business. In other words, you can do more with less as you leverage the power of automation. If you can think of a task that needs automation, Automate can do it!

Devices

Business size

S M L

Markets

Australia, Canada, Germany, United Kingdom, Ireland, New Zealand, United States

Supported Languages

English

Pricing starting from:

N/A

  • Free Version
  • Free Trial
  • Subscription

Top 5 alternatives to ConnectWise Automate

Images

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Features

Total features of ConnectWise Automate: 112

  • API
  • Access Controls/Permissions
  • Active Directory Integration
  • Activity Dashboard
  • Activity Monitoring
  • Alerts / Escalation
  • Alerts/Notifications
  • Anti Virus
  • Archiving & Retention
  • Asset Lifecycle Management
  • Asset Tracking
  • Audit Management
  • Audit Trail
  • Automatic Backup
  • Automatic Patch Deployment
  • Automatic Scans
  • Backup and Recovery
  • Bandwidth Monitoring
  • Baseline Manager
  • Behavior-Based Acceleration
  • CPU Monitoring
  • Capacity Management
  • Client Portal
  • Compliance Management
  • Compliance Tracking
  • Configuration Management
  • Contract/License Management
  • Cost Tracking
  • Credential Management
  • Cross Reference System
  • Customizable Branding
  • Customizable Fields
  • Customizable Reports
  • Customization
  • Dashboard
  • Data Management
  • Data Migration
  • Deployment Management
  • Device Auto Discovery
  • Diagnostic Testing
  • Disaster Recovery
  • Drag & Drop
  • Email Monitoring
  • Endpoint Management
  • Event Logs
  • For MSPs
  • IP Address Monitoring
  • IT Asset Management
  • Import/Export Data
  • Incident Management
  • Internet Usage Monitoring
  • Intrusion Detection System
  • Inventory Management
  • Issue Auditing
  • Issue Management
  • License Management
  • Live Chat
  • Location Tracking
  • Maintenance Management
  • Maintenance Scheduling
  • Monitoring
  • Multi-Platform
  • Multi-User Collaboration
  • Network Analysis
  • Network Monitoring
  • Network Wide Management
  • Password Management
  • Patch Management
  • Performance Management
  • Policy Management
  • Power Management
  • Predictive Analytics
  • Prioritization
  • Procurement Management
  • Real Time Data
  • Real Time Monitoring
  • Real Time Reporting
  • Real-time Alerts
  • Real-time Updates
  • Release Management
  • Remediation Management
  • Remote Access/Control
  • Remote Monitoring & Management
  • Remote Update / Installation
  • Reporting & Statistics
  • Reporting/Analytics
  • Role-Based Permissions
  • SSL Security
  • Sarbanes-Oxley Compliance
  • Scheduled / Automated Reports
  • Scheduling
  • Search/Filter
  • Self Service Portal
  • Server Monitoring
  • Service Catalog
  • Service Level Agreement (SLA) Management
  • Service Reporting
  • Software Management
  • Status Tracking
  • Summary Reports
  • Supplier Management
  • Synchronization Scheduling
  • Task Scheduling
  • Threat Response
  • Ticket Management
  • Uptime Reporting
  • Usage Tracking/Analytics
  • VPN Software
  • Version Control
  • Virtual Machine Monitoring
  • Vulnerability Scanning
  • Web Traffic Reporting

Alternatives

Pulseway

4.7
#1 Alternative to ConnectWise Automate
Built directly for MSPs and internal IT teams, Pulseway delivers a powerful monitoring and management tool that gives...

Atera

4.6
#2 Alternative to ConnectWise Automate
Atera is the Ultimate All-in-One RMM Tool Suite for MSPs and IT Pros. Combining RMM, PSA, Remote Access and so much...

Kaseya VSA

4.0
#3 Alternative to ConnectWise Automate
Kaseya VSA is your comprehensive solution to providing IT services at scale, whether you're an in house IT department...

NinjaRMM

4.9
#4 Alternative to ConnectWise Automate
NinjaRMM is the world's easiest-to-use unified endpoint management platform. We provide up-to-the minute insights into...

Reviews

Overall rating

4.2 /5
(108)
Value for Money
3.9/5
Features
4.3/5
Ease of Use
3.6/5
Customer Support
3.7/5

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Showing 5 reviews of 108
Daren A.
Overall rating
  • Industry: Information Technology & Services
  • Company size: 2-10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Connectwise Automate

Reviewed on 11/12/2019

We are using Connectwise Automate for taking care of customers on a managed service contract.

We are using Connectwise Automate for taking care of customers on a managed service contract.

Pros

There are many, many features in Connectwise Automate that will help you help your customers with their computer needs.

Cons

Although the software is very feature rich, it seems very cumbersome and not easy to use from day one. In almost every step, we have had to take classes to figure out how to do things.

Alternatives Considered

RMM

Reasons for Choosing ConnectWise Automate

We were already using Connectwise Connect and Manage so wanted one general product instead of some of this and some of that.

Switched From

RMM

Reasons for Switching to ConnectWise Automate

As mentioned before, we switched because we wanted to have all our products on one platform and not a piece there and a piece here.
Verified Reviewer
Overall rating
  • Industry: Mechanical or Industrial Engineering
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

If you have the money to spend, spend it.. if not.. there is other options`

Reviewed on 06/05/2021

Overall, I am very happy with Connectwise Automate and would continue to use the product. If you...

Overall, I am very happy with Connectwise Automate and would continue to use the product. If you work in a critical industry, I wouldn't recommend this as being your only source of remote access since support is very slow and very unhelpful in most situations.

Pros

The best part of this software is how robust the software is. When you purchase this software, you receive control and "WSUS" as part of your package. The software contains reports, pulls data on each computer, provides some integration and overall is a great automation and remote access tool.

Cons

Support is very slow to respond. Getting credits for downtime on their hosted web server is like pulling teeth. When you get into the chat queue, you may be waiting an hour or more for someone overseas who doesn't know how to fix the issue anyway. Then you have to wait until someone gets back with you when they "open a ticket." Honestly.... the only reason I WOULDN'T buy this software is their support system lacks ability for true support!

Alternatives Considered

TeamViewer

Reasons for Choosing ConnectWise Automate

The ability to do more than just remote access the PC was the main reason for the switch. Cost was a close second reason.

Switched From

TeamViewer

Reasons for Switching to ConnectWise Automate

Overall cost is the main reason.
Benjamin B.
Overall rating
  • Industry: Airlines/Aviation
  • Company size: 501-1,000 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Should be call "Connectwise Autodraft"

Reviewed on 01/04/2020

The business is a con. They tell you they have a "guarantee" which they make impossible to obtain....

The business is a con. They tell you they have a "guarantee" which they make impossible to obtain. will continue to bill you regardless fo whether the product works or not.

Pros

The software has its pros (connectwise screenconnect is the only good thing). The automation will automatically restart services or auto-approve and apply windows update on a schedule. When it isn't crashing or causing servers to crash that is.

Cons

It CONSTANTLY crashes. It will cause servers to crash. Only some automation features work. No support is ever avaaible to resolve issues. The ones that do respond don't know their own product.

Alternatives Considered

Atera, TeamViewer, Splashtop Remote Support and Pulseway

Reasons for Choosing ConnectWise Automate

Kaskersky partnership forced via DoD Contracts

Switched From

LogMeIn Central

Reasons for Switching to ConnectWise Automate

The sales pitch promised support, working automation, and a cost reduction. All of it was a lie. This product costs more money than it saves and is a terrible investment.
Joel V.
Overall rating
  • Industry: Retail
  • Company size: 51-200 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Review of ConnectWise Automate

Reviewed on 22/07/2021

My overall experience with this product is fantastic! I wouldn't be able to help my employees the...

My overall experience with this product is fantastic! I wouldn't be able to help my employees the same way without this product.

Pros

What I like the most about this software is that I can remotely login and help my employees with any issues they are having on their computer from anywhere. This is extremely helpful because I look over 11 stores and I am not always at the location that needs help. I can just remote in and help them!

Cons

What I like the least about this product is that I have to have a two factor authentication key emailed to me every time I login to use this product. I understand that this is a necessary security measure, but it slows me down when I'm in a hurry. Other than that minor annoyance, I have not had any issues using this product.

Sam H.
Overall rating
  • Industry: Computer Networking
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Connectwise Automate

Reviewed on 25/03/2020

Connectwise Automate is a critical part of my business that I use. I could not work without it and...

Connectwise Automate is a critical part of my business that I use. I could not work without it and I really enjoy working with this tool!

Pros

I really like the features that Connectwise Automate offers. The ability to remotely patch servers and endpoint devices is excellent.

Cons

The only issue we have with this software is the customer support and occasional instability of the software.

Alternatives Considered

GoToMeeting, LogMeIn Central, TeamViewer, LastPass and Join.Me

Reasons for Switching to ConnectWise Automate

Connectwise offers what all of these tools do with many other additional options!
Showing 5 reviews of 108 Read all reviews

ConnectWise Automate FAQs

Below are some frequently asked questions for ConnectWise Automate.

ConnectWise Automate offers the following pricing plans:

  • Starting from:
  • Pricing model: Free Version, Subscription
  • Free Trial: Available

Contact ConnectWise Automate directly for a custom pricing quote.

ConnectWise Automate has the following typical customers:

Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001+

ConnectWise Automate supports the following languages:

English

ConnectWise Automate supports the following devices:

ConnectWise Automate integrates with the following applications:

Acronis Cyber Backup, Auvik, ConnectWise Control, ConnectWise Manage, SecureAnywhere

ConnectWise Automate offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

Related categories

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