Acuity Scheduling
About Acuity Scheduling
Acuity Scheduling is an online appointment scheduling solution that allows clients to self-schedule appointments or classes online, complete custom forms, receive confirmation notifications and reminders, and pay or donate with a credit card. Teams can offer appointment booking directly through the website with Acuity Scheduling. Clients worldwide or local can schedule appointments online, complete custom forms, and pay with a credit card, online 24/7. Whether the schedule is regular or irregular, administrators can manage any availability easily.
]With automated appointment scheduling, Acuity Scheduling relieves teams of the back-and-forth email grunt-work, and lets clients see real-time availability, pick the date and time that works best for them, pay in advance, in-full, via deposit, or not until time of service, and book themselves. A responsive scheduling page means that clients can book appointments from desktop, tablet, or phone. Operators can also manage appointments directly from an individual's desktop, tablet, or phone.
Acuity Scheduling works in the background of the business, helping brands look professional and get results. Have different offices that operate on different schedules? Got it covered. Want different staff members to have different calendars? No problem. Acuity Scheduling helps operators eliminate no-show appointments with automatic text message and e-mail reminders to clients.
Key benefits of Acuity Scheduling
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- Industry: Health, Wellness & Fitness
- Company size: Self Employed
- Used Monthly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 9.0 /10
Standard of Excellence Within The Online Consulting World
Reviewed on 03/11/2023
If there is something I want to create within my services or ask during my client's scheduling...
If there is something I want to create within my services or ask during my client's scheduling process, I love that I can customize that within Acuity. The service truly offers everything you can think of to customize each step of the scheduling journey.
Pros
It's an all-in-one platform to show your calendar, allow booking, and take payments. Acuity really shines in its paid plans because then you can easily integrate features. It streamlines the booking process and saves time on your end. The Free plan can be effective if you have some alternative options for taking payments outside of the Acuity platform.
Cons
All of the integrations such as: sending reminder emails, accepting payment methods, syncing to your personal calendar, etc are all paid only features. The Free plan is okay to start but quite limited. The lowest-priced paid plan feels like too big of a step up for business owners who are setting up their business but not yet bringing in reliable income.
Alternatives Considered
CalendlyReasons for Switching to Acuity Scheduling
I like that Acuity is the standard within the industry of consultation services. I've booked with other astrologers, tarot readers, business consultants, and most everyone uses Acuity. It is a platform I was familiar with seeing and, therefore, I bet my clients will also have an easier time navigating the service, too.- Industry: Sports
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Simple and flexible software that just simply works
Reviewed on 11/10/2024
Our company used Acuity scheduling for years without issues. Even when we tried other software, we...
Our company used Acuity scheduling for years without issues. Even when we tried other software, we always came back to Acuity but it just simply worked.
Pros
Acuity is a simple and clean piece of software that is straightforward and insightful. It provides enough flexibility to be used in a number of applications. For our sports training business it allowed up to separate appointment types, create custom calendars and send notifications. I really liked that it interacted with our website so clients didnt have to leave our site to book a session.
Cons
Reporting in acuity is a bit clunky for how we used the software. Instead of going off package pricing, acuity uses per session pricing which makes our revenue numbers look great but they are inaccurate. Additionally there are limited customization options for the booking pages unless you have advanced knowledge of CSS styling.
Reasons for Switching to Acuity Scheduling
Acuity was significantly cheaper to operate compared to these other options. As a small business owner, I do not have the amount of capital every month that other software charges so Acuity was a no brainer for us.- Industry: Apparel & Fashion
- Company size: Self Employed
- Used Weekly for Free Trial
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 4.0 /10
Final verdict
Reviewed on 29/01/2025
Acuity Scheduling is a powerful and flexible tool for businesses needing a reliable appointment...
Acuity Scheduling is a powerful and flexible tool for businesses needing a reliable appointment management system. Its integrations, automation, and ease of use make it a strong choice, though it may not be the best fit for businesses on a tight budget or those needing complex event scheduling.
Pros
User-Friendly Interface – Acuity is easy to navigate, both for businesses setting up their schedules and for clients booking appointments.
Cons
Learning Curve for Advanced Features – Some users find the deeper customization options a bit tricky.
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 4.0 /10
Not intuitive, Techy Interface, Support Not Great
Reviewed on 16/08/2024
I use it. It functions for what I need. I'm glad for some features. I have been using it for a very...
I use it. It functions for what I need. I'm glad for some features. I have been using it for a very long time. But, I don't like the interface. There are issues I'd like to solve and ways to use it that are not easy and intuitive to figure out. Also there are ways to use it that I don't know how to find.
Pros
Integrates with squarespace. I don't believe anything else does and I believe squarespace bought out acuity so there you go. I know a lot of huge businesses use acuity so I'm open to learning how to use it more effectively.
Cons
Acuity does not make using it easy to learn, navigate or figure out. Their help features really stink. They have all this writing you can put into your availability type. I thought this was emailed to the client when they received their link. So I put all this time into writing up my parameters etc. and no one was following them. Finally I figured out that it is only shown when someone is scheduling and since I schedule in my coaching clients they never even see it! I didn't figure this out for 2 years! I still don't know how to put the writing in the correct place. I see it with other's using acuity. I also hate the interface. I love Calendy's interface. Clean, simple, intuitive. Acuities is very program or techy and not intuitive. Also, when you export your client into it does not keep all their appointment info which is what I needed and so I lost all that data and there is no way to export it. And, I didn't know I would be loosing it until it was already done.
Alternatives Considered
CalendlyReasons for Switching to Acuity Scheduling
Because I don't have the option of using calendy with squarespace- Industry: Design
- Company size: 2–10 Employees
- Used Monthly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Great features and automations to get the job done!
Reviewed on 23/11/2024
Acuity gets the job done and has many great and useful features. I never had a problem with it and...
Acuity gets the job done and has many great and useful features. I never had a problem with it and would recommend it.
Pros
I like that I can have custom email reminders and follow up emails, use it for classes, use discount codes, and have many staff members use it. The calendar syncing feature is also really nice.
Cons
I'm not a fan of the interface, its not always the most intuitive and the client facing side isn't the most attractive.
Acuity Scheduling FAQs
Below are some frequently asked questions for Acuity Scheduling.Q. What type of pricing plans does Acuity Scheduling offer?
Acuity Scheduling offers the following pricing plans:
- Starting from: US$20.00/month
- Pricing model: Subscription
- Free Trial: Available
Q. Who are the typical users of Acuity Scheduling?
Acuity Scheduling has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500
Q. What languages does Acuity Scheduling support?
Acuity Scheduling supports the following languages:
English, French, German, Italian, Japanese, Portuguese, Spanish
Q. Does Acuity Scheduling support mobile devices?
Acuity Scheduling supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does Acuity Scheduling integrate with?
Acuity Scheduling integrates with the following applications:
AWeber, ActiveCampaign, Basecamp, Braintree, Capsule, ClassPass, Constant Contact, Drip, Drupal, FreshBooks, GoDaddy Website Builder, GoTo Meeting, Google Analytics 360, Google Calendar, Google Meet, Google Workspace, Highrise, Instagram, Join.Me, Joomla, Kit, Leadpages, Mad Mimi, Mailchimp, Meta for Business, Microsoft 365, Microsoft Outlook, PayPal, Pipedrive, QuickBooks Online, QuickBooks Online Advanced, ReferralCandy, Salesforce Platform, Shopify, Simplero, Square Payments, Squarespace, Stripe, UpLaunch, Wix, WordPress, Wufoo, Zapier, Zoho CRM, Zoho Flow, Zoom Workplace, iCloud
Q. What level of support does Acuity Scheduling offer?
Acuity Scheduling offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Chat
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