About vcita
vcita is a powerful all-in-all app, designed to help you manage your business and schedule, interact with your clients better, and save valuable time.
It includes all the tools you need to streamline your day-to-day:
- Manage your client base with a mobile CRM
- Manage your schedule, appointments and events with an online team calendar
- Invoice clients and manage your income with a payment dashboard
- Capture new leads with a customizable widget on your website
- Send action-driving email campaigns and SMS marketing
- Offer clients a personal client portal where they can book, reschedule, pay, fill forms, share files and more
ONLINE SCHEDULING
Say goodbye to time wasted and frustrated customers, and say hello to effortless online scheduling. Let clients schedule a free consultation, book and pay for services, and register for events online - 24/7 from any device. vcita comes with a customizable scheduling page where clients can view your services and up-to-date availability, as well as a personal client portal for each client. Add vcita to your website, email and social media - and get double the bookings in half the time.
CLIENT MANAGEMENT
Keeping clients at your fingertips is made easy with a 360-degree view of your customer communications, accessible from any device. Designed with small businesses in mind, vcita helps you organize, track and manage your client conversations. You'll be able to add clients on-the-fly, initiate new conversations in a single click, review client history across the board, track appointments and payments, add notes and tags, automate follow-ups and so much more.
ONLINE PAYMENTS
vcita makes it simple and secure to collect credit card and PayPal payments online 24/7 from any device. You can add payment buttons and forms to your website, email or social media, and funds will be deposited directly to your bank or PayPal account with no additional transaction fee. A friendly dashboard lets you view clients' payment history, issue branded invoices and track payment status in real time.
It even comes with a mobile app for Apple and Android, helping you take your business on-the-go, amaze clients with immediate responses - even after business hours - manage your team schedule while out-of-office and so much more.
Pricing starting from:
US$29.00/month
- Free Version
- Free Trial
- Subscription
Top 5 alternatives to vcita
Key benefits of vcita
Manage your business with an all-in-one business app:
* Mobile CRM - manage your clients, take notes, mark for follow-up and respond to client requests while on-the-go
* Calendar management - manage your business schedule, appointments and events, all in-sync with your existing calendar
* Billing & invoicing - create and email branded invoices and track your business income with a centralized dashboard
Let clients take action online 24/7:
* Online scheduling - invite clients to set appointments, book services and register for events & classes online from any device
* Online payments - let clients pay for your services online, accept any credit card or PayPal and issue branded invoices
* Client portal - keep clients engaged with a 24/7 personal client portal where they can book, reschedule, pay, fill forms, share files and more
Step up your marketing and generate more business:
* Lead capturing - enhance your website with an actionable widget that captures more clients and increases customer satisfaction
* Your business page - generate more interaction and revenue with a beautiful, mobile-friendly landing page to showcase your services and engage clients
* Email campaigns - create beautiful, action-driving emails to get more business & bookings from clients and prospects
Typical Customers
- Freelancers
- Small Businesses (2-50)
- Mid-size Companies (51-500)
- Large enterprises (500 and more)
Deployment
- Cloud-based
- On-premise
Pricing starting from:
US$29.00/month
- Free Version
- Free Trial
- Subscription
Top 5 alternatives to vcita
Images
Features
Total features of vcita: 216
Alternatives
HubSpot Sales Hub
QuickBooks Desktop Enterprise
Schedulicity
Salesforce Sales Cloud
Reviews
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- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
No-brainer for appointment based business
Reviewed on 01/05/2017
I provide business management consulting for optometrists. All my work is done through appointments...
I provide business management consulting for optometrists. All my work is done through appointments and email. vCita flawlessly syncs my calendar and allows clients to schedule when I'm actually available. Prior to vCita, I spent way too much time suggesting times, getting voicemails, etc. Besides that, they have done a great job of allowing a feature-rich "live-site" that is easy to set up and super customizable. I think for many businesses it would suffice to be the landing page.
Pros
Very simple appointment set-ups. Before vCita there was a ton of back and other emails, or worse than that - phone calls.
Cons
The invoicing/billing system is not as robust as some other programs out there. Specifically I would like the program to send out regular monthly retainer billing.
- Industry: Health, Wellness & Fitness
- Company size: Self Employed
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 6.0 /10
Great for scheduling, other features not so much
Reviewed on 03/03/2020
I was using acuity but looked for other software, because of hippa option. I was ecstatic to see...
I was using acuity but looked for other software, because of hippa option. I was ecstatic to see the client portal, unfortunately it is not optimal. Most features however aren’t hippa compliant. Really I only use client portal for scheduling and share patient handouts. Patients don’t have to log in like other apps, as it recognizing emails.
Overall I do think it offers more than competition , but make sure you try every part to see what works for you and what doesn’t. Also customer service must be more present. Even after you pay they limit features until you use for a while , which is ridiculous.
They will be better if they make conscious effort to improve
Pros
Able to customize scheduling page to be more professional and to distinguish services offered. Like the idea of client portal. Clients can go to portal to pay , schedule and can share documents. Works for me who share patient education handouts.
Cons
Some additional features are really glitchy and most features of the client portal I can’t use. When customers pay online , they are not taken to confirmation page or automated message . Messaging IS NOT secure , sometimes links In messages, don’t work. Documents are not secure. So since I’m using for health business, I had to get another program for secure messaging .
Customer service good when you can each them, there is a 2 hour window only to call in a 24 hour day. Chat is not always available during business hours. It’s even worse if you are on east coast.
Alternatives Considered
Full SlateReasons for Choosing vcita
Did not like hippa options Also like client portal with vCitaSwitched From
Acuity SchedulingReasons for Switching to vcita
Has better reviews and more users.- Industry: Primary/Secondary Education
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Poor Customer Service and Unreliable
Reviewed on 02/04/2019
Any benefits are undone by the disapearence of ALL Data and appointments.
Any benefits are undone by the disapearence of ALL Data and appointments.
Pros
I did like that you can put all of your comunication and documentation into the system.
Cons
Unrlieable: On 3 seperate occations, I have lost all of my appointments and payment records!
Unhelpful: Customer service is slow to repond with any response that keeps them blameless. I have never had any of my issues resolved.
Response from vcita
Hi Sue,
We apologize if we failed to meet your expectations and will be happy to schedule a call to address any concerns to see if we can help correct your impression.
In your review, you bring up two serious concerns:
1- Essential information such as appointments and payments that was deleted
2- Poor customer service from our team
We'd like to address each of these issues separately.
1. vCita is essentially a tool for managing all your client information and communication.
Since client data is the most sensitive information businesses can collect, vCita takes the highest measures of security to safeguard that information. The only way on-record data can go missing is if the business has actively chosen to remove or delete it.
2. After reviewing your communication with our support team to see whether there was any wrongdoing on our end we found that the response time was reasonable, and our team did their best to provide you with the support you needed, when you needed it.
- Industry: Apparel & Fashion
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
vcita review for Knights Chamber
Reviewed on 14/12/2022
Good enough where I am still using your service. Experienced some issues over the years but most...
Good enough where I am still using your service. Experienced some issues over the years but most have been resolved rather quickly, I think I had maybe a 2-3 day outage once in 2020 but I do understand things happen.
Pros
I really like how the appointment setting process work and also how clean it looks on my site. This is pretty much the main use for your platform. Most customers seem to be able to figure out using the appointment setting feature so decent UI, not everyone can use it but honestly after speaking with them I dont know if those people could even send an email if they had too.
Cons
I am paying about 2.5 times what was when I first started using your service. When speaking with customer service they said it was because all these other things were added. Many of the items added since I started working with your company I do not use or have any plan too. A plan suited to my use would be more ideal. In regards to operation this something I contacted support for in the last couple of months, but when syncing to my calendar it loads 3 very long urls which make it hard view info as easily on a mobile device which is mostly where everyone here views the appointment. Ideally some sort of URL shortener should be added to clean up the calendar notes. Here is a sample from my cal and what your service put in.The mobile add is very slow to load and navigate.
- Industry: Health, Wellness & Fitness
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Vcita Review Transcend Company
Reviewed on 11/03/2021
Overall, the Vcita team takes care of their customers, they listen and they are helpful. I truly...
Overall, the Vcita team takes care of their customers, they listen and they are helpful. I truly believe they do not shy away from what could improve the product. I would be great to see their engineering team increase in compacity to provide some customer wish list items
Pros
Simple to use, simple for a team to grasp and implement and generally speaking relikable
Cons
The abilities to customize the software
Alternatives Considered
Salesforce Sales CloudReasons for Choosing vcita
Method was just not user friendly in any waySwitched From
Method CRMReasons for Switching to vcita
Price, the value to cost was a hands down easy decisionvcita FAQs
Below are some frequently asked questions for vcita.Q. What type of pricing plans does vcita offer?
vcita offers the following pricing plans:
- Starting from: US$29.00/month
- Pricing model: Subscription
- Free Trial: Available
vcita offers various subscriptions, so you can find the best fit for your needs. The Essentials plan adds online scheduling & event registration, online payments, and more advanced features ($19/month*) The Business plan adds email campaigns, SMS marketing, client tags & follow-ups, client text messages, multiple staff accounts, team calendar, 3rd party integrations & analytics, and more advanced features ($45/month*) The Platinum plan adds staff roles & permissions, auto-assignment rules, custom email & SMS notifications per service, integrations via API, and more advanced features ($75/month*) *annual subscription pricing
Q. Who are the typical users of vcita?
vcita has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500
Q. What languages does vcita support?
vcita supports the following languages:
Dutch, English, French, German, Hebrew, Italian, Polish, Portuguese, Russian, Spanish
Q. Does vcita support mobile devices?
vcita supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does vcita integrate with?
vcita integrates with the following applications:
Constant Contact, Duda, FullContact, GoDaddy Website Builder, Google Ads, Google Analytics 360, Google Calendar, Google Contacts, Joomla, Meta for Business, Microsoft Excel, PayPal, QuickBooks Online Advanced, Quickbooks Online, Square Payments, Stripe, Weebly, Wix, WordPress, Zapier, Zoom Meetings
Q. What level of support does vcita offer?
vcita offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat
Related categories
See all software categories found for vcita.
- Online Booking Systems
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- Scheduling Software
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