Comm100 Live Chat

Comm100 Live Chat

Real conversations in real-time

4.7/5 (94 reviews)

Comm100 Live Chat Overview

What is Comm100 Live Chat?

Comm100’s omnichannel customer experience platform powers real-time interactions through web, mobile, and messaging. We provide fast, effective, affordable customer service solutions for contact centers, support, and sales and marketing teams.

Comm100 Live Chat enables organizations to engage customers in real-time via traditional messaging, audio and video chat, and co-browsing. Share files and URLs through chat to resolve customer queries and complete transactions more quickly.

Our solution is PCI compliant, HIPAA compliant, and ISO 27001 certified. We deploy both cloud based and on-premise solutions and provide custom deployment for highly regulated industries. Our customers include organizations like AXA, Leviton, Advanced Auto Parts, Stanford University and Veridian Credit Union.

Comm100 Live Chat Overview

Pricing

Starting from
US$29.00/month

Pricing options

Free Trial
Subscription
Value for money

15-day free trial, no credit card required.
Team: $29/agent/month.
Business: $49/agent/month. Best for large teams in SMB.
Enterprise: Request a quote.
A 2 month discount is available for annual plans.


Comm100 Live Chat Features

Devices
Business size
S M L
Markets
Asia, Australia, Brazil, Canada, China and 5 others, Europe, Germany, India, Japan, Latin America
Supported Languages
Chinese (Simplified), Dutch, English, French, German and 6 others, Italian, Japanese, Portuguese, Russian, Spanish, Turkish

Screenshots

Comm100 Live Chat screenshot: Comm100 Agent Console
Comm100 Live Chat screenshot: Comm100 Agent Console Comm100 Live Chat screenshot: Comm100 Agent Console Comm100 Live Chat screenshot: comm100 Live Chat Reporting Comm100 Live Chat screenshot: Comm100 Chat Window

Comm100 Live Chat Reviews

Comm100 Live Chat Reviews

Overall rating
4.7
/
5 94 reviews
Excellent
70

Very good
23

Average
0

Poor
0

Terrible
1

Value for Money
4.5
Features
4.5
Ease of Use
4.7
Customer Support
4.6
99% recommended this app
Drew P.

This is a great tool for providing live chat to our customers. We've been using it for 2.5...

Easy interaction with customers.


Sally P.

Growing My Business


Mark G.

Comm100 works for us

We have been with Comm100 since the beginning and they have always been the glue that connects us to our customers. We are a virtual company with employees all over the country, yet with Comm100 we have a centralized platform that allows us to stay on top of any communication from our customers or prospects. Before purchasing Comm100 we looked at every alternative out there and Comm100 was the only one that flowed the way we flowed. We depend on it every day and it never let's us down. We currently integrated a complete suite of web tools from another company to run our business but we are sticking with Comm100 for our customer interaction.


Karim A.

Comm100 didn't care about our data

The whole company should be closed down and the owners made to sell their private assets to compensate the people who they have let down


Glenn L.

Online Chat Services

Being available to our visitors when they are most interested. Unfortunately many clients rarely utilize chat, but for those that do, we're here!


Drew P.
Industry: Computer Software
Company size: 51-200 Employees

This is a great tool for providing live chat to our customers. We've been using it for 2.5 years now

Used Daily for 2+ years
Reviewed on 19/12/2017
Review Source: Capterra

Easy interaction with customers.

Pros

Easy to get up and running and customize. Easy to manage multiple interactions. Switching between devices or refreshing browser doesn't lose session.

Cons

When there are problems it can be a bit of a blackbox. No real troubleshooting tools. Can't monitor chats on the mobile app.

Response from Comm100

Hi Drew, thank you for taking time to leave us detailed comments. Glad to hear that you find our live chat product easy to use. Regarding the troubleshooting tools, may I know what kind of tools you'd like to have and the issues you run into? It would be great if you could contact our support team for suggestions and for troubleshooting. They can be reached at [email protected], or you can chat with us online. For monitoring chats on the mobile app, we'll send it to our product team as feedback for future improvement. Thank you.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Sally P.
Industry: Alternative Medicine
Company size: 2-10 Employees

Growing My Business

Used Daily for 2+ years
Reviewed on 14/06/2019
Review Source: Capterra

Pros

We started an ecommerce website and were getting random hits. Then we came across Comm100. Once we started using it our sales increased. People who were on the fence about ordering came into chat and when they had their questions answered felt comfortable ordering. People love the personal aspect that they are talking to someone real not a computer.

It's also very nice to be able to have multiple operators. This allows us to take our small business anywhere. We can answer our chat when answering a phone would be very inconvenient. Plus since I can put it on my cell phone it comes with me all the time. I'm not tied down to an office.

The ease of use is great. I love the canned messages feature. This allows for personal answers to the questions still but not having to type them every time. This is great for common answers and wrapping up the chat.

I highly recommend this service!!

Cons

The customer inputs their question/reason for wanting a chat and I have to go look for it. I wish it would pop up in the chat once I answer so the customer doesn't have to re-ask it or ask if I had read it.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Mark G.
Industry: Computer Software
Company size: 13-50 Employees

Comm100 works for us

Used Daily for 2+ years
Reviewed on 14/06/2019
Review Source: Capterra

We have been with Comm100 since the beginning and they have always been the glue that connects us to our customers. We are a virtual company with employees all over the country, yet with Comm100 we have a centralized platform that allows us to stay on top of any communication from our customers or prospects. Before purchasing Comm100 we looked at every alternative out there and Comm100 was the only one that flowed the way we flowed. We depend on it every day and it never let's us down. We currently integrated a complete suite of web tools from another company to run our business but we are sticking with Comm100 for our customer interaction.

Pros

It gives all the necessary info about each chat request before we answer. That is invaluable. When we pick up a chat, we know everything that is required to handle the customer's needs. We have looked at other chat programs and it seems like they just don't get it. Comm100, whether by design or just luck, works perfectly for out Customer Support and Sales. Between the web, mobile and Windows app we have complete control of our customer support.

Cons

We have no complaints. Comm100 fits all of our needs. Of course we look forward to the improvements in the future.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Karim A.
Industry: Information Services
Company size: 13-50 Employees

Comm100 didn't care about our data

Used Daily for 2+ years
Reviewed on 27/06/2019
Review Source: Capterra

The whole company should be closed down and the owners made to sell their private assets to compensate the people who they have let down

Pros

nothing any more - I have to fill the box with this other blurb just to reach the minimum character count

Cons

the fact that after confirming in writing that they were going to continue supprt for the User and Contact module they just deleted our entire data right in the middle of us working on it. Their wholly inadequate system would not even allow us to back up any more than about 1 MB at at a time. I am surprised they are still in business

Response from Comm100

Hi Karim,

There may have been a misunderstanding here. Before discontinuing our User and Contact products, we ran a multi-month notification campaign and sent many emails to administrators. Users of the product were advised to download their data in advance of the close date. That being said, we are truly sorry for any inconvenience this caused you, and would like to offer you and your team 3 months of Comm100 for free. If you are interested, or need more help from us, please chat with us on our website.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 0.0/10

Glenn L.
Industry: Electrical/Electronic Manufacturing
Company size: 2-10 Employees

Online Chat Services

Used Weekly for 2+ years
Reviewed on 27/06/2019
Review Source: Capterra

Being available to our visitors when they are most interested. Unfortunately many clients rarely utilize chat, but for those that do, we're here!

Pros

Very easy to use. I think web visitors have an expectation that companies have an online chat service. Comm100 does just that. One of the nice features is that it is not a bot. A real human interacts with the customer.

Cons

Really can't think of anything. Support is good. Product does what it is supposed to do. Good company. Only concern is that many CRMs are beginning to provide chat as a free benefit. Thought about changing, however I know I can trust Comm100.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

User recommendation
9.2/10
Based on 94 user ratings
Compare user recommendation rating with alternatives
Compare with alternatives

Comm100 Live Chat Pricing

Comm100 Live Chat Pricing

Starting from
US$29.00/month
Free Trial
Subscription
Value for money

15-day free trial, no credit card required.
Team: $29/agent/month.
Business: $49/agent/month. Best for large teams in SMB.
Enterprise: Request a quote.
A 2 month discount is available for annual plans.

15-day free trial, no credit card required.
Team: $29/agent/month.
Business: $49/agent/month. Best for large teams in SMB.
Enterprise: Request a quote.
A 2 month discount is available for annual plans.

Value for Money
4.5/5
Based on 94 user ratings
Compare value for money rating with alternatives
Compare with alternatives

Comm100 Live Chat Features

Comm100 Live Chat Features

API
Activity Dashboard
Automatic Notifications
CRM Integration
Chat
Contact History
Customizable Branding
Email Integration
Instant Messaging
Knowledge Base Management
Monitoring
Multi-Channel Communication
Real Time Monitoring
Reporting & Statistics
Self Service Portal
Social Media Integration
Support Ticket Management
Surveys & Feedback
Third Party Integration
Workflow Management
Features
4.5/5
Based on 94 user ratings
Compare features rating with alternatives
Compare with alternatives

Categories

Videos and Tutorials

Videos and Tutorials

Additional information for Comm100 Live Chat

Additional information for Comm100 Live Chat

Key features of Comm100 Live Chat

  • APIs and webhooks
  • Audio & Video Chat
  • Chatbot that automates your live chat
  • Complete easy-to-search chat history
  • Fully customizable chat buttons and windows
  • Granular permission setting
  • Industry-leading security and reliability
  • Insightful performance reports & analysis
  • Integration with popular CMS, e-Commerce, CRM, screen shar
  • Multiple Languages and auto-translation
  • Pre-chat survey, post-chat survey, operator wrap-up
  • Real-time visitor monitoring and tracking
  • Rich chat efficiency tools such as canned response, file t
  • Rule-based chat routing and allocation
  • Rule-based proactive chat
  • Team collaboration and supervision
  • Web, desktop and mobile apps

Benefits

• Improve customer satisfaction
• Increase sales conversion
• Cut down support costs
• Improve support efficiency
• Improve customer experience

Comm100 Live Chat FAQs

Comm100 Live Chat FAQs

Below are some frequently asked questions for Comm100 Live Chat.

Q. What type of pricing plans does Comm100 Live Chat offer?

Comm100 Live Chat offers the following pricing plans:

Starting from: US$29.00/month

Pricing model: Subscription

Free Trial: Available

15-day free trial, no credit card required. Team: $29/agent/month. Business: $49/agent/month. Best for large teams in SMB. Enterprise: Request a quote. A 2 month discount is available for annual plans.

Q. What are the main features of Comm100 Live Chat?

Comm100 Live Chat offers the following features:

  • APIs and webhooks
  • Audio & Video Chat
  • Chatbot that automates your live chat
  • Complete easy-to-search chat history
  • Fully customizable chat buttons and windows
  • Granular permission setting
  • Industry-leading security and reliability
  • Insightful performance reports & analysis
  • Integration with popular CMS, e-Commerce, CRM, screen shar
  • Multiple Languages and auto-translation
  • Pre-chat survey, post-chat survey, operator wrap-up
  • Real-time visitor monitoring and tracking
  • Rich chat efficiency tools such as canned response, file t
  • Rule-based chat routing and allocation
  • Rule-based proactive chat
  • Team collaboration and supervision
  • Web, desktop and mobile apps

Q. Who are the typical users of Comm100 Live Chat?

Comm100 Live Chat has the following typical customers:

Large Enterprises, Mid Size Business, Small Business

Q. What languages does Comm100 Live Chat support?

Comm100 Live Chat supports the following languages:

Chinese (Simplified), Dutch, English, French, German, Italian, Japanese, Portuguese, Russian, Spanish, Turkish

Q. What type of pricing plans does Comm100 Live Chat offer?

Comm100 Live Chat has the following pricing plans:

Subscription

Q. Does Comm100 Live Chat support mobile devices?

Comm100 Live Chat supports the following devices:

Android, iPhone, iPad

Q. What other apps does Comm100 Live Chat integrate with?

Comm100 Live Chat integrates with the following applications:

GoToMeeting, Google Analytics, Join.me, Joomla, Salesforce Sales Cloud, Shopify, Twitter, Vision Helpdesk, Wordpress, Zendesk

Q. What level of support does Comm100 Live Chat offer?

Comm100 Live Chat offers the following support options:

FAQs, Knowledge Base, Online Support, Phone Support, Video Tutorials