About PayPal

PayPal Commerce Platform is a comprehensive solution designed to serve your business needs and your customers, whether you’re just getting started or already a thriving enterprise or marketplace.

Leveraging our two-sided network, the platform lets you connect with more than 295 million PayPal customers around the world and across many platforms and marketplaces. Now you can find new markets, new channels, new high-value customers. All while giving your customers the freedom to buy how they want—nearly anywhere in the world.

Pricing starting from:

Not provided by vendor

  • Free Version
  • Free Trial
  • Subscription

Key benefits of PayPal

Accept Payments - PayPal Commerce Platform helps make it easy for your customers to pay any way they want from almost anywhere. Let them pay now, pay later, or offer subscriptions or global and local payment options. It's the kind of flexibility customers demand—the kind that drives loyalty and lets you grow with the market.

Make Payments - Keep your business moving. Simply send payments to contractors or vendors directly from your account with PayPal.

Manage Risk - Our powerful network securely processes more than 1 billion transactions each month. And since our fraud tools get smarter with each transaction, we can help protect your business and your customers against fraud with the unmatched experience, global reach, and advanced fraud protection technology of PayPal.

Accelerate Growth - Now you can access critical funding, drive sales and conversion with shopper insights, and connect easily with new marketplaces. It’s growth, accelerated.

Streamline Operations - With the platform, you have the tools and resources you need to tackle the mundane tasks, freeing you to focus on what you love. Your business will run smoother than ever with reporting, analytics, shipping, and cash management tools—all from a single dashboard.

Typical Customers

  • Freelancers
  • Small Businesses (2-50)
  • Mid-size Companies (51-500)
  • Large enterprises (500 and more)

Deployment

  • Cloud-based
  • On-premise

Markets

Australia, Canada, China, Germany, United Kingdom , India, Japan, United States

Supported Languages

Arabic, Chinese, Czech, Danish, Dutch , English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian

Pricing starting from:

Not provided by vendor

  • Free Version
  • Free Trial
  • Subscription

Images

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Features

Total features of PayPal: 84

  • ACH Payment Processing
  • AI/Machine Learning
  • Access Controls/Permissions
  • Ad hoc Reporting
  • Anomaly Detection
  • Barcode/Ticket Scanning
  • Billing & Invoicing
  • Billing Portal
  • Cash Management
  • Check Fraud Detection
  • Compliance Management
  • Contact Database
  • Credit Card Processing
  • Customer Management
  • Customizable Dashboard
  • Customizable Invoices
  • Dashboard
  • Data Import/Export
  • Data Management
  • Data Security
  • Data Visualization
  • Debit/Credit Card Processing
  • Deferred Billing
  • Electronic Payments
  • Electronic Signature
  • Financial Reporting
  • For B2B
  • For Retail
  • For Small Businesses
  • Fraud Detection
  • In-Person Payments
  • Internal Fraud Monitoring
  • Intrusion Detection System
  • Inventory Management
  • Invoice Creation
  • Invoice History
  • Invoice Management
  • Invoice Processing
  • Marketing Reports
  • Marketplace Integration
  • Mobile Access
  • Mobile Commerce
  • Mobile Payments
  • Monitoring
  • Multi-Currency
  • Multi-Location
  • Multi-Period Recurring Billing
  • Multi-Store
  • Multiple Payment Options
  • Online Invoicing
  • Online Payments
  • Order Management
  • PCI Assessment
  • PCI Compliance
  • Payment Fraud Prevention
  • Payment Options
  • Payment Processing
  • Payment Processing Services Integration
  • Performance Management
  • Point of Sale (POS)
  • Product Catalog
  • Promotions Management
  • Real Time Monitoring
  • Real-time Alerts
  • Receipt Management
  • Recurring Invoicing
  • Recurring/Subscription Billing
  • Refund Management
  • Reporting/Analytics
  • Restaurant POS
  • Returns Management
  • Risk Analytics
  • Risk Management
  • Role-Based Permissions
  • Sales Reports
  • Sales Tax Management
  • Scheduled/Automated Reports
  • Self Service Portal
  • Shipping Management
  • Shopping Cart
  • Social Media Integration
  • Transaction History
  • Transaction Monitoring
  • eCommerce Management

Alternatives

Square Payments

4.7
#0 Alternative to PayPal
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Bill.com

4.2
#1 Alternative to PayPal
BILL (NYSE: BILL) is a leader in financial automation software for small and midsize businesses. We are dedicated to...

2Checkout

4.2
#2 Alternative to PayPal
Online businesses around the world sell more every day with 2Checkout payment processing. We're here to help you truly...

Squarespace

4.6
#3 Alternative to PayPal
Squarespace is the all-in-one platform to build a beautiful website, online store, or portfolio. Drive traffic to your...

Reviews

Overall rating

4.7 /5
(23,743)
Value for Money
4.5/5
Features
4.6/5
Ease of Use
4.7/5
Customer Support
4.3/5

Already have PayPal?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Showing 5 reviews of 23,743
Josh
Overall rating
  • Industry: Design
  • Company size: Self Employed
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 9.0 /10

Great online payments system with many features

Reviewed on 14/09/2021

My experience has been great and I use Paypal all the time for many online purchases and have...

My experience has been great and I use Paypal all the time for many online purchases and have places that send me payments right to my paypal account.

Pros

There are very few places that do not take paypal. You can easily add multiple ways to pay. It also easily integrates with many things like woocommerce, zapier and wordpress to take payments if you would like. It is easy to get money from friends or people who owe you for business.

Cons

There is really only one annoyance that I have with paypal. If I have a say $10 visa or mastercard gift card and say I want to buy something for $15 most places online don't take 2 forms of payment for the same item so I need some way to put the gift card into my paypal account, but they don't allow you to easily send money from a credit card or prepaid gift cards. So the work around is to make an invoice and send it to another email and then pay with the gift card. There are 2 things with this the first is then that you must pay a fee which I understand and would be fine paying the fee. The other is that the whole process is a pain in the butt. They should just allow prepaid gift card amounts to be added to your balance and then just charge you the fee. Annoying but not a deal breaker.

Alternatives Considered

Wave Accounting

Reasons for Switching to PayPal

It's not necessarily that I have chosen Paypal over Wave. I use Wave more for my business and accounting stuff and making pretty invoices. I use Paypal way more often for my personal stuff and many online purchases and to get payments from survey sites and a few other things. So I think Paypal has its great purposes and if I start an ecommerce website which I probably will I will likely use Paypal for taking payments with Woocommerce.
Pedro
Overall rating
  • Industry: Internet
  • Company size: 2-10 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

The Global Solution - but not the best

Reviewed on 24/07/2020

As someone who likes to solve problems and its willing to work around technicalities to make things...

As someone who likes to solve problems and its willing to work around technicalities to make things work, PayPal has been a very decent experience. As I mentioned, I really miss some key features regarding recurring billing and checkout customization but, as an overall, it is an amazing platform.

Pros

What I really like about PayPal is that it is available in almost any country in the world and works with almost any existing credit card. It's also a great payment option because it has no initial upfront costs, which means that anyone can start using it right away. If, for some reason, you cannot have the money transferred to your local bank, PayPal will transfer the money to any dollar card you might have within two days. The fact that you can also embed it to your website or smartphone app is also great. You can also create a PayPal.me checkout, which will allow you to charge anyone any amount you need to charge in a quick and simple way by via a link you can share.

Cons

I think that the user interface is not the easiest to understand at all. PayPal also lacks on features when it comes to, for example, recurring billing systems (recently, they tried to improved it but the generated codes - to embed on a website - generated an error, which is something unbelievable coming from such a giant technological company), and the options to charge or personalize the icons are not the best neither.
The $5 (per transaction) and 5% commission of the total amount you are transferring are not the lowest on the market neither. This is only compensated by the fact that they are the most globally accepted payment platform in the world.
Finally, customer service doesn't exist at all and you must solve almost every problem and question by yourself. Google and forums are your only source of help. This is, probably, one of the worst things about PayPal. What happens if they freeze your money and you cannot withdraw it? No one knows.

Alternatives Considered

Recurly, Billsby and Stripe

Reasons for Switching to PayPal

PayPal is, by now, the only platform that works in most countries of Latin America. It has almost no upfront costs neither and its international reputation transmits a certain degree of guarantee.
Oliver
Overall rating
  • Industry: Retail
  • Company size: 2-10 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

The worst customer service of any banking institution

Reviewed on 14/12/2022

Just awful. They make it so difficult to access and withdraw your own money - I've been charged $20...

Just awful. They make it so difficult to access and withdraw your own money - I've been charged $20 in total trying to withdraw money. Still haven't got any of it. This is my second Paypal account, after I got locked out of my last one which still had money it - all because their log in and withdrawal system is a joke.

Pros

Nothing. Unfortunately a necessity as many shoppers prefer to pay with Paypal, so sellers have to deal with it's terrible UX.

Cons

Where to start? I suppose the customer service.Paypal resolves issues using the following process- Charge you a random fee because they were unable to perform a simple request (your fault, apparently(- Direct you to an automated support bot system where you log a ticket, for no reason- Send you a generic, irrelevant response that doesn't help your problem- You call them instead: After being on hold for 3 hours, they give you a slightly different generic response and then charge you another fee

Dallas
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 11-50 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Why is PayPal in my good books?

Reviewed on 24/10/2022

This is the easiest software to use while running a relatively small business. No hassles with...

This is the easiest software to use while running a relatively small business. No hassles with essential a pay as you go model with the minimal transfer fees.

Pros

- Very easy to understand and use with a modern website interface that makes me feel secure with my money. This software has fewer bugs and glitches while presenting a modern feel.- Well structured website with easy to access invoices and client contacts.- 1% fee with a max $10 on an immediate e-transfer is generous yet expected since in Canada we have no transfer fees.

Cons

- Sometimes the website is slow to load IF I have multiple screens open. That might be a separate performance issue but this site seems to have the bug.- Difficult to navigate the website for additional features that are not on the home navigation menu.

Alternatives Considered

Xero

Reasons for Choosing PayPal

PayPal is easier to understand and use without trying to up sell you.

Switched From

Xero

Reasons for Switching to PayPal

Simplicity to use and established rep-ore from previous years use.
Lacey
Overall rating
  • Industry: Leisure, Travel & Tourism
  • Company size: 2-10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

The only way to pay, pal.

Reviewed on 20/10/2022

Pros

I love the low fees, the several products available, the support and the ease of accessing my account any where any time!

Cons

I only don't like the fact that business accounts aren't issued a routing number and account number and that they dont offer store card on file for the ability to preauthorize a charge for a later day.

Showing 5 reviews of 23,743 Read all reviews

PayPal FAQs

Below are some frequently asked questions for PayPal.

PayPal offers the following pricing plans:

  • Pricing model: Free Version
  • Free Trial: Not Available

Pricing is based per transaction. 2.5% + Fixed fee ( $0.041)

PayPal has the following typical customers:

Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001-5,000

PayPal supports the following languages:

Arabic, Chinese, Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian

PayPal supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

PayPal integrates with the following applications:

BigCommerce, Braintree, Quickbooks Online, Shopify, Wix, WooCommerce

PayPal offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat

Related categories

See all software categories found for PayPal.