Nextiva
About Nextiva
Nextiva is a unified customer experience management platform that brings together every customer conversation across the entire customer journey. The platform provides a single, AI-powered solution for voice, video, chat, social media, email, and more. Nextiva's open architecture and powerful workflow engine enable businesses to design and optimize personalized customer journeys from day one.
The platform's AI and automation capabilities deliver immediate value, with features like a generative AI knowledge base, secure payment agent assist, and automated dispositioning. Advanced analytics provide real-time customer insights and sentiment, empowering teams to make data-driven decisions. Nextiva's intelligent routing and journey orchestration capabilities also ensure seamless, context-driven customer experiences across all channels.
Key benefits of Nextiva
• Unifies all customer interactions into one AI-powered platform for voice, video, chat, messaging, social media, and email.
• Provides real-time customer insights and sentiment analysis to optimize customer journeys.
• Includes pre-built AI capabilities like virtual assistants, bots, and knowledge bases for quick deployment.
• Enables workforce optimization with tools for management, scheduling, monitoring, and collaboration.
• Offers an open, future-ready architecture that integrates with other systems via APIs and eliminates downtime.
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Reviews
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Software buyers need your help! Product reviews help the rest of us make great decisions.
- Industry: Financial Services
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Solid VOIP solution for small businesses
Reviewed on 28/11/2023
Pros
Great customer support, fluid onboarding experience in porting number, affordable at a small scale, app functionality
Cons
Features and interfaces change over time and have a learning curve. eFax portal looks dated, but I rarely use it.
- Industry: Building Materials
- Company size: 51–200 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Good choice for Voip
Reviewed on 20/03/2024
I'm happy with them thus far and considering that we're a new customer. Time will tell if they...
I'm happy with them thus far and considering that we're a new customer. Time will tell if they continue to provide good support and improve on features.
Pros
Comparable pricing, good features, easy to setup, good tech support thus far.
Cons
Some features like video conferencing and integrations are limited.
Response from Nextiva
Hey Matthew! I am glad Nextiva has been a good choice for your business. I look forward to us continuing to wow you with our Amazing Service and intuitive product, and I know you have made the right decision on your business communication partner. If you need anything else, please do not hesitate to reach out to me directly at [email protected]. - Thomas from Nextiva
- Industry: Hospital & Health Care
- Company size: 201–500 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 4.0 /10
Not good for healthcare
Reviewed on 22/02/2024
Not a very good one. We have been making it work but are very dissatisfied. It's just not a fit for...
Not a very good one. We have been making it work but are very dissatisfied. It's just not a fit for us and our practice.
Pros
That we could attach notes to our calls.
Cons
That agents cannot see the calls in queue. They only see a number
Response from Nextiva
Hi Corinne! I am sorry to hear that you have been having trouble with Nextiva's system. It sounds like we need to get you connected to someone who can fix this quickly. I am here to help and I want to get you connected to the right person at Nextiva. Please reach out to me directly at [email protected]. We will make things right for you! - Thomas from Nextiva
- Industry: Maritime
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
NEXTIVA HIRES EDUCATED AND KIND PEOPLE!
Reviewed on 25/04/2024
It is a pleasure to work with the Nextiva team. I enjoy working with competent and happy people. ...
It is a pleasure to work with the Nextiva team. I enjoy working with competent and happy people. The culture of the company is consistent and admirable.
Pros
NEXTIVA HIRES EDUCATED AND KIND PEOPLE!
[sensitive content hidden] was patient while I set up our office system of four phones. He talked me through configurations and showed me how to change settings. After weeks of frustration dealing with Zoom, working with a competent customer service person was a delight. I've worked closely with two people from Nextiva, and I would hire them both at my company!
Cons
I wish that the app would ring instantly like a cell phone call, but there is a lag. I've tried keeping the app open and shutting it down, but neither seems to make a difference.
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
A Solid Choice You Won't Regret
Reviewed on 16/04/2024
Nextiva is a lot better in CS than our previous phone company. It is clear what we are paying for...
Nextiva is a lot better in CS than our previous phone company. It is clear what we are paying for and the services we get. There is no confusion during the initial process, even though I am not a technical guy. I'm just a small business manager but I was able to set up the entire phone menu system myself. Great product.
Pros
Customer service is great. Ease of Use is there. Clarity in how to get to your goals for the phone system.
Cons
There is not much I don't like. Nothing so huge that it would need to be mentioned.
Nextiva FAQs
Below are some frequently asked questions for Nextiva.Q. What type of pricing plans does Nextiva offer?
Nextiva offers the following pricing plans:
- Starting from: US$25.00/month
- Pricing model: Subscription
- Free Trial: Not Available
Basic, Pro, and Enterprise plans are available on a monthly or annual basis.
Q. Who are the typical users of Nextiva?
Nextiva has the following typical customers:
2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Nextiva support?
Nextiva supports the following languages:
English
Q. Does Nextiva support mobile devices?
Nextiva supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does Nextiva integrate with?
Nextiva integrates with the following applications:
Act!, Bullhorn ATS & CRM, ConnectWise Automate, Dynamics 365, Five9, Google Contacts, Google Workspace, HubSpot CRM, Lotus Notes To Office 365 Migration, Microsoft Outlook, Microsoft Teams, NetSuite, Nextiva Contact Center, Oracle Sales, ServiceNow, SugarCRM, Workbooks, Zendesk Suite, Zoho CRM
Q. What level of support does Nextiva offer?
Nextiva offers the following support options:
Email/Help Desk, FAQs/Forum, Phone Support
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