LiveAgent
About LiveAgent
LiveAgent is the ultimate cloud-based Help Desk solution for customer service agents at an affordable price. Equipped with 175+ advanced features you'll be able to link all your service channels to create a seamless customer experience. With 200+ integrations, all customer service tools will be at your agents' fingertips so that they can resolve even complex issues in a blink of an eye. This customer service platform is excellent for both small and large customer support teams due to its scalability.
LiveAgent's help desk software comes with a wide range of key features so your customer service team can stay on top of all customer requests and provide excellent customer service. Some of the fundamental features you can look forward to, include Live Chat software, Chat invitations & Website monitoring, Chat widget, Canned messages, Ticket management, Automation, SLAs, Tags, Rules, Ticket Routing, Collaboration features, Departments, Priorities, Statuses, Email templates, Performance Reports, Time tracking, Customer insights, Knowledge Base Software, Support Portal, Customer self-service, Call center software, Video calls, and Call recording, Customer relationships management, Social media channels integration, & many more, so you never miss out on customer conversations.
Accessibility and personalized service are a priority at LiveAgent. Therefore, their customer support tool is available in 45 languages and both as a SaaS license, or a self-hosted license (installed on your own server). Servers are spread all over the world to ensure maximum response speed with minimum downtime. On top of that, you can rely on knowledgeable and helpful 24/7 customer support from a team of qualified professionals.
LiveAgent for Startups: LiveAgent offers their help desk software free of charge for the first 6 months for startups that apply for the Startup program. This is an exclusive opportunity for startups to enjoy the benefits of customer service tools with no upfront costs. After the first 6 months, startups can continue using LiveAgent's customer support solution at a discounted rate.
To test out all the tools LiveAgent has to offer, sign up for a 1 Month free trial period. No credit card needed.
Pricing starting from:
Not provided by vendor
- Free Version
- Free Trial
- Subscription
Key benefits of LiveAgent
- A team of 11 support agents is available 24 hours a day, 7 days a week, 365 days a year.
- LiveAgent is also available as a self-hosted license for a one-time fee. If you value privacy and security above all, you can have it under your control
- LiveAgent integrates all support channels into one environment – everything is neatly sorted in one place
- Multi-brand support - connect unlimited brands into one app, without extra costs
- Build a customer community and increase customer satisfaction by double digits
Featured Testimonial:
"LiveAgent is simply the best and most affordable Help Desk Software on the market! Goodbye Kayako! Adios Zendesk... Bye, Bye Freshdesk!! Development is great and fast! Rock Solid and easy to use the software. Very customer friendly also!"
- Jeremy Otten, CEO of Random Solutions
Typical Customers
- Freelancers
- Small Businesses (2-50)
- Mid-size Companies (51-500)
- Large enterprises (500 and more)
Deployment
- Cloud-based
- On-premise
Pricing starting from:
Not provided by vendor
- Free Version
- Free Trial
- Subscription
Images
Features
Total features of LiveAgent: 178
Alternatives
Deskpro
Conversational Cloud
RingEX
Help Scout
Reviews
Already have LiveAgent?
Software buyers need your help! Product reviews help the rest of us make great decisions.
- Industry: Computer Software
- Company size: 1,001–5,000 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
You'll be happy with LiveAgent, so make the transition right now!
Reviewed on 26/07/2023
LiveAgent's capacity to provide real-time customer assistance interaction and the ability to handle...
LiveAgent's capacity to provide real-time customer assistance interaction and the ability to handle difficulties in real time is something I much appreciate. I particularly enjoy how simple it is to connect with popular social networking sites in order to centralize all conversations with clients.
Pros
LiveAgent has one of the greatest customer care teams out there, making it a top-tier customer service solution. Everything is straightforward and can be learned quickly. The process of putting it into action required zero wasted time. I appreciate the safeguards that keep our clients' information safe. In addition, I like the built-in live chat tools that guarantee first-rate, real-time customer service and make it simple to connect with and understand our clientele. All things considered, it's an excellent customer care product that any business serious about providing top-notch support to its clientele should definitely invest in.
Cons
The help desk is there to quickly and simply fix any minor issues that may arise. As far as I can see, I don't have any problems at all.
Response from QualityUnit
Hi Scott,
Thank you very much for your kind review. We are pleased that you have been satisfied with LiveAgent and the benefits it brings to your everyday work-life, as well as the support provided by our team. Keep up the amazing work!
-LiveAgent team
- Industry: Retail
- Company size: 5,001–10,000 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
An efficient customer service dashboard for running many companies
Reviewed on 27/07/2023
Our previous chat platform had a terrible help system that made using our app a pain. Countless...
Our previous chat platform had a terrible help system that made using our app a pain. Countless options and features, such as monitoring social media interaction, website widgets, phone/video call modules, a dedicated customer portal, and much more.
Pros
In general, we've had a great time using LiveAgent. With this platform's comprehensive feature set and integration with our other systems, we can provide significantly more efficient customer support than ever before. We have observed an increase in customer satisfaction since implementing LiveAgent, and we would recommend it to anyone looking for a user-friendly and comprehensive chat solution.
Cons
There are no drawbacks, as far as I can tell, and it serves me well. The have to manually set up SSL for a custom domain is my sole gripe.
Response from QualityUnit
Hi Grace,
Thank you very much for your kind feedback. We are glad that LiveAgent has been the right choice for you and that you have been satisfied with its features and the benefits it brings to your customer care. Our team is here for you 24/7 in case of any questions or issues, including assisting with the SSL!
-LiveAgent team
- Industry: Nonprofit Organization Management
- Company size: 201–500 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Customer Support at Breeze for 24/7 with LiveAgent
Reviewed on 24/09/2024
Pros
LiveAgent enables me to save time by automating incident and ticket management which hell solve customer issues rapidly.
Cons
It was quite daunting to integrate to our company website until we acquired support from vendor technical team.
Response from QualityUnit
Hello Tayo, thank you very much for your review. We are happy to hear that handling your customer support with LiveAgent helps you save time. Feel free to contact our support team whenever you require any assistance, we are always here for you :)
- Industry: Retail
- Company size: 11–50 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Significant Value for the price
Reviewed on 18/02/2020
Pros
Price, Excellent customer support, large amount of features and functionality
Cons
While I love the complete control of all the automated systems being programmable, it could use some additional default built in options. Comparing LiveAgent to competitors like ZenDesk is like comparing Linux to Apple. LiveAgent gives you complete control - but you have to set up everything. The other software out there doesn't let you customize, but everything works for you. An in between 'windows' option that allows control for those who want it but is smoother to set up for those who don't want the extra work would be optimal. That said, programs that do it for you tend to cost a lot more, which would defeat LA's primary value, the low cost.
Reasons for Choosing LiveAgent
Able to bring in information, sales channels, and customers from what was previously multiple products into one centralized systemReasons for Switching to LiveAgent
Price, functionality, controlResponse from QualityUnit
Dear Ben, thank you for your honest feedback! We really appreciate it! :) The reason why LiveAgent was developed in a way that you have to set the majority of things up is so that it would work for each client exactly how they need. Usually, businesses differ from one to another and that is why we wanted to give everybody a chance to adjust it to their business and needs. You know where to find us should you need anything! :)
- Industry: Professional Training & Coaching
- Company size: 2–10 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 7.0 /10
Easy to start with liveagent
Reviewed on 18/06/2024
Nice to work with. Will discover more features soon
Nice to work with. Will discover more features soon
Pros
It was easy to start with. Good overview of conversations
Cons
Nothing yet.
Response from QualityUnit
Hey Ron! Thank you for the review :)
- The LiveAgent Team
LiveAgent FAQs
Below are some frequently asked questions for LiveAgent.Q. What type of pricing plans does LiveAgent offer?
LiveAgent offers the following pricing plans:
- Pricing model: Subscription
- Free Trial: Available
1-month free trial, no credit card required, no contracts. Subscription plans: Free: $0/agent/month Small plan: $9/agent/month Medium plan: $29/agent/month Large plan: $49/agent/month Enterprise: $69/agent/month
Q. Who are the typical users of LiveAgent?
LiveAgent has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does LiveAgent support?
LiveAgent supports the following languages:
Arabic, Brazilian Portuguese, Chinese, Czech, Danish, Dutch, English, Estonian, Finnish, French, German, Greek, Hebrew, Hungarian, Indonesian, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Romanian, Russian, Spanish, Swedish, Thai, Turkish, Ukrainian
Q. Does LiveAgent support mobile devices?
LiveAgent supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does LiveAgent integrate with?
LiveAgent integrates with the following applications:
2Checkout, 2Checkout, AVOXI, AWeber, Actinic, Actio, ActiveCampaign, Adobe Business Catalyst, Adobe Commerce, Agile CRM, Asana, Avelia, Axigen, BigCommerce, Blogger, Bold BI, Braintree, CS-Cart Enterprise, CS-Cart Store Builder, ChargeDesk, ClickFunnels, ClickSend, ClickUp, Clockify, Close, CloudTalk, CommuniGate Pro, ConvergeHub, CoreCommerce, DID Logic, Delighted, Digital Marketing Suite, Drupal, Drupal Commerce, Emplifi Social Marketing Cloud, ExpressionEngine, Flowroute, Formidable Forms, Fortune3, G2G Suite, GetResponse, Gmail, GoDaddy Website Builder, Google Analytics 360, Google Calendar, Google Contacts, Google Forms, Google Sheets, Gravity Forms, Help Desk Migration, Highrise, HubSpot CRM, IceWarp, Insightly, Instagram, Intercom, Jira, Joomla, JoomlaLMS, Keap, Klaviyo, Kopano WebApp, Lead Gen & CRM (formerly SharpSpring), MDaemon Email Server, MagentaCloud, MailEnable, Mailchimp, ManyChat, Meetingbird, Meta for Business, Mobex Hosted PBX, Modulus, MySQL, NetCrunch, Nicereply, Online Auction System, OpenCart, OpenCart Mobile App, Pabbly Connect, PayPal, Pipedrive, Placetel, Post Affiliate Pro, PrestaShop, Process Street, ProjectManager.com, Quriobot, RingCentral Contact Center, Salesflare, SendMyCall, SendPulse, SharpSpring Ads, Shift4Shop, ShipStation, Shopify, Silverstripe CMS, Simplesat, Sinch, Slack, Squarespace, Stripe, SugarCRM, Swan, TimeCamp, Toky, Trello, Twilio, Twitter/X, Ucraft, Vectera, VoIP.ms, VoIPstudio, Volusion, Vonage Business Communications, Vonage Contact Center, Voyced IPPBX, Vtiger CRM, Web.com, WebSimplify, Webflow, Weebly, WhatsApp, Wix, Wix Answers, WooCommerce, WordPress, X-Cart, Xero, Zadarma, Zapier, Zendesk QA, Zight (formerly CloudApp), Zoho Mail, iCloud, monday.com, sipgate team, uKit AI, vcita
Q. What level of support does LiveAgent offer?
LiveAgent offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat
Related categories
See all software categories found for LiveAgent.
- Customer Service Software
- Call Centre Software
- Help Desk Software
- Live Chat Software
- Contact Centre Software
- Service Desk Software
- Knowledge Management Software
- IVR Software
- Remote Work Software
- Customer Engagement Software
- Complaint Management Software
- Customer Satisfaction Software
- Customer Communications Management Software
- Call Recording Software
- Softphone Software
- Issue Tracking Software
