Intercom
About Intercom
Intercom is bringing AI-first Customer Service to the world before anyone else, dramatically improving experiences for customers, support agents, and managers. Our AI-first platform is built on a single AI system, with three major components that will allow you to deliver the remarkable customer service you’ve spent decades striving for:
AI Agent: Customers no longer wait or get deflected. AI Chatbot provides instant accurate, responses, 24/7 to most questions. Only complex interactions transition to tickets.
AI Copilot: Agents no longer manually, slowly look things up. AI Copilot is ever-present, connected to all data and systems, and provides information in real time. Instant ramp time for new agents, and agents needing to know new things.
AI Analyst (Coming soon): Leaders no longer manually compile reports without full coverage. AI Insights proactively provides a holistic view across 100% of conversations, with clear suggested areas of improvement.
Intercom is also the most innovative and fastest improving product on the market.
Key benefits of Intercom
For customers:
For agents:
For managers:
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- Industry: Hospital & Health Care
- Company size: 10,000+ Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
An innovative and beneficial resource for businesses.
Reviewed on 16/08/2023
Better and more convenient contact between us and our customers is always appreciated. Easy history...
Better and more convenient contact between us and our customers is always appreciated. Easy history tracking is made possible by this intuitive tool. It's simple to record my conversations and analyze them afterwards for development purposes.
Pros
An easy-to-use intercom system. Easy to use even for first-timers, this program has just the right amount of detail without being overwhelming. The intercom is similar to another email program that we use, and I can explain why. Its fast features and user-friendly interface, such as the helpful and funny bot, greatly enhance customer service and lead to exceptional client satisfaction.
Cons
I find that the intercom sometimes has trouble loading some conversations, which is a major drawback for me. As a customer service representative, you're fielding calls while waiting for the intercom inbox to load the customer's information. In addition to the holdup, additional issues have slowed down the operation of the customer support team.
- Industry: Staffing & Recruiting
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Intercom for Startups is Awesome
Reviewed on 24/02/2024
Pros
We were fortunate to be accepted into the Startups program so we are receiving a great discount to leverage all the product has to offer. We originally found Intercom for live chat but it offers so many features that we implemented. We love the tooltips and pop-ups. We love the ability to trigger the chat box when certain events occur. There are so many features that we haven’t had a chance to implement them all, each one that we use had helped our users have a better experience on our platform.
Cons
Get started was a little difficult and I have had to reach out to Support on a pretty regular basis because I cannot find the answer to my questions in their support center. Their support team is awesome but it can take a day or two to hear from them which is frustrating when you need to get something released quickly.
- Industry: Computer Software
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 5.0 /10
good for support
Reviewed on 20/11/2024
It's more suited for customer services and not really marketing.
It's more suited for customer services and not really marketing.
Pros
We can use it to prequalify leads and guide current users to support articles
Cons
It's not very marketing and sales-friendly, lacking a few features like proper attribution and pushing full location information, including city and state, to Salesforce CRM
- Industry: Logistics & Supply Chain
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Creating relationships with customers that last
Reviewed on 26/12/2024
It has allowed us to build a more personalized and engaging experience for our customers. Through...
It has allowed us to build a more personalized and engaging experience for our customers. Through improved customer experience of offering the right message at the right time, we have been able to drive customer satisfaction, decrease churn and build more effective high trust and high loyalty relationships.
Pros
Intercom has been an indispensable tool for managing our customer relationships and helping them grow. Segment audience and send customized messages, be proactive with targeted campaigns, and request feedback through app surveys. One of the most significant advantages of this platform is that it offers detailed analytics and reporting features for tracking customer behavior and engagement.
Cons
Pricing is on the higher side for small businesses or those with limited customer contact requirements, even though Intercom comes rich with features.
- Industry: Computer Software
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Great live chat and marketing tool
Reviewed on 20/11/2023
Intercom is vital for our sales and customer service teams, we use it to communicate with our...
Intercom is vital for our sales and customer service teams, we use it to communicate with our customers in real time and through email campaigns.
Pros
It is easy to use, and honestly one of the best tools out there. Intercom has a ton of features that go from a simple chat bubble to interact with your users, to email marketing tools and AI bots. They have a ton of integrations with other services.
Cons
Many features can be found behind a paywall and their tiers of service and bundles are not very clear.
Alternatives Considered
Zendesk SuiteReasons for Switching to Intercom
The original developers, decided it was a cost effective and easy to set-up and deploy tool, they were not wrong.Intercom FAQs
Below are some frequently asked questions for Intercom.Q. What type of pricing plans does Intercom offer?
Intercom offers the following pricing plans:
- Starting from: US$39.00/month
- Pricing model: Subscription
- Free Trial: Available
Q. Who are the typical users of Intercom?
Intercom has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Intercom support?
Intercom supports the following languages:
Arabic, Chinese, Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Italian, Japanese, Korean, Norwegian, Portuguese, Russian, Spanish, Swedish, Traditional Chinese, Turkish
Q. Does Intercom support mobile devices?
Intercom supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does Intercom integrate with?
Intercom integrates with the following applications:
24sessions, Affogata, Aircall, Archbee, AskNicely, BHN Rewards, Belel, Bettermode, Calendly, Calixa, Campaign Monitor by Marigold, Canny, ChargeDesk, ClickUp, ConvertFlow, DataHero, DataScope, Delighted, Dialpad AI Meetings, Driftrock, Droplr, Enterpret, Front, Geckoboard, GitHub, Google Analytics 360, Google Calendar, Google Meet, Grow, GrowSurf, Guideflow, Guru, HelpDocs, HelpShelf, Hippo Video, InMoment, Instagram, IrisAgent, Jira, Jitsi, Klaviyo, Landingi, LeadsBridge, Lokalise, Mailchimp, Make, Marketo Engage, Meta for Business, Microsoft Teams, MineOS, Mixpanel, NUACOM, Octoboard for Business, Operations Hub, PerformLine, Pipedream, Pipedrive, Plecto, Polytomic, Poptin, Privy, ProdCamp, Productboard, ProfitWell, ProsperStack, ReadMe, Salesforce Sales Cloud, SatisMeter, Scorebuddy, Segment, Shopify, Slack, Stamplay, Statuspage, Statuspal, Stripe, Supahub, Surfboard, Survicate, Syncly, Toky, Tolstoy, Tray.io, Trello, Twitter/X, Typeform, UChat, Upvoty, VideoAsk, WhatsApp, Wistia, Woopra, WordPress, Yodel, Zapier, Zendesk Suite, Zight (formerly CloudApp), Zonka Feedback, Zoom Virtual Agent, shipit
Q. What level of support does Intercom offer?
Intercom offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Chat
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