HarmonyPSA

HarmonyPSA

The next generation of professional services automation.

4.5/5 (17 reviews)

HarmonyPSA Overview

What is HarmonyPSA?

HarmonyPSA is a fully featured PSA solution incorporating full service desk, CRM and accounting back-end in addition to normal core PSA functionality.

Harmony’s no-compromise service desk functionality has deep configurability built in. It allows you to develop unlimited ticket types with custom workflows, routing rules and seamless email threading plus, time-zone support, SLA monitoring and escalation. It’s fully brandable client portal enables businesses to take complete control of their front door without the need for customization money. All this is available in a device independent user interface, Harmony’s full functionality is available in the cloud from desktop to mobile phone.

But what makes Harmony really different is that as well as managing these operational workflows, it has a smart accounting back-end which automates the back-office and eliminates billing and accounting errors. With easy access to full business intelligence reporting, lead to cash to accounting and full business lifecycle management, HarmonyPSA is a super-sized PSA solution that is more like an ERP for technology businesses.

HarmonyPSA Overview

Pricing

Starting from
US$55.00/month

Pricing options

Free Trial
Subscription
Value for money

Simple user-based pricing with no additional modules to buy, no usage limits and no charge for customer log-ins.

Available fully hosted or on-premise.

The benchmark price is per user monthly price applying to annual SAAS contracts between 10 and 50 users sold in US$. Annual SAAS contracts are billed quarterly in advance.
Please make a price enquiry for:
GBP and Euro pricing (these will vary slightly due to exchange rate movements).
The premium applied to Monthly SAAS and On-Premise options.
Accounts outside this size range.
Multi-legal entity use (the benchmark price includes the first legal entity).


HarmonyPSA Features

Devices
Business size
S M L
Markets
Australia, Brazil, Canada, Europe, Germany and 5 others, Japan, Latin America, Mexico, Middle-East and Africa, United Kingdom
Supported Languages
Dutch, English, French, German, Portuguese, Spanish

Screenshots

HarmonyPSA screenshot: The Harmony dashboard is designed to organise your, and your team’s, day to day workload. Integrates with all popular calendar apps.
HarmonyPSA screenshot: The Harmony dashboard is designed to organise your, and your team’s, day to day workload. Integrates with all popular calendar apps. HarmonyPSA screenshot: Harmony delivers fully configurable and personalised Kanban boards across the entire system, from Sales to Finance. All core business processes can be visualised in seconds, published to teams or kept private. HarmonyPSA screenshot: Harmony’s customer and project level profit trend graphs drill down to transaction level will keep your project performance on track, with no additional work HarmonyPSA screenshot: Fully integrated and configurable ticketing connects the entire company workflow into the core control platform. HarmonyPSA screenshot: Fully configurable Sales, Service and Finance Dashboards give you quick and easy access to the information you need to improve performance HarmonyPSA screenshot: Harmony’s project functionality contain integrated risk and issue tracking and reporting functionality which allows you to place all of this on-line and manage it alongside the project - using powerful Kanban views. HarmonyPSA screenshot: The Harmony dashboard is designed to organise your, and your team’s, day to day workload. Integrates with all popular calendar apps. HarmonyPSA screenshot: Full support for projects, timesheets, expenses and subcontractors provided. Pre-pay functionality in addition to standard fixed price and time and materials delivery models.

HarmonyPSA Reviews

HarmonyPSA Reviews

Overall rating
4.5
/
5 17 reviews
Excellent
11

Very good
5

Average
0

Poor
0

Terrible
1

Value for Money
4.3
Features
4.3
Ease of Use
4
Customer Support
4.5
94% recommended this app
Dan H.

HarmonyPSA is a modern, agile PSA with all the features and great support.

We are using HarmonyPSA for Managed IT services. The CRM, service desk, sales, purchasing, billing, invoicing, asset management are all important to us. We used homegrown solutions for 20 years before we finally found a 3rd party solution that addressed all our requirements.


Shawn mcgee ,.

Flexible with strong APIs

The combination of Salesforce and ServiceMax was such a bad fit for us. Many of our processes had to be done outside of the system and we were losing valuable information. Also, when we had a problem, we had to "get people together" to gather all of the facts before we could answer the questions needed to solve issues since all information was spread out.
Using Harmony, we can keep track of multiple quotes, even though we follow a very different sales process from most companies and all this information is available without someone needing to key it into Salesforce after the fact.


Natalie T.

HarmonyPSA intergration into our company

We wanted a system that integrated the whole company. We were disjointed and our systems were hindering our progress rather than aiding us. So we wanted to be on a one-solution system that allowed us to work as an IT Helpdesk but also as an accounts team eliminating some of the stresses of recurring billing and a sales department that was spending time completing manual quotes with potential errors.

We trialled Harmony and a competitor after doing lots of research into products that would best suit our needs.  We chose Harmony as it felt like the best fit for our needs and ticked a lot of boxes. In particular being able to sign agreements and orders online allows us to have a clear audit trial and stops things getting missed, the recurring billing schedules means that manual invoices every month of the same items are no longer created and the Helpdesk can operate a self-service portal where customers can check on tickets and assign their own priorities to tickets and bring automation onto many of the roles.

The support we have received, in particular from Steve, James and Simon has been fantastic and really helped out whilst I have been implementing the system. They must be sick of all my emails constantly asking them questions but they are always really friendly and happy to assist.

We can already see an improvement to the time spent in Accounts to a point where it is saving hours per day. In Sales, it has had a massive impact on how quotes are sent out. Giving a true reflection on costs and profits and the Helpdesk has a lot more autonomy to hand so that simple tasks like email templates or how to guides can be quickly and easily sent to a customer. There has been a lot of time spent implementing but so far Harmony is a great addition


Verified Reviewer

The PSA you that will steal you money

Nothing more than a group of used car salesman. Bait and switch is the name of the game for this software company. Stay as far away as you can.


Jon B.

Managed and Cloud Services Provider

SCC ICT Services provides Managed IT Services and Cloud Services to a growing number of organisations using a per unit pricing model for services. We looked at several helpdesk and Professional Service Automation tools to assist us with managing customers and our accounts. We looked at several products including best of breed in several spaces however integration was going to prove challenging. HarmonyPSA met the majority of our requirements in a single product allowing us to manage customers from opportunity through to support.


Dan H.
Industry: Information Technology & Services
Company size: 13-50 Employees

HarmonyPSA is a modern, agile PSA with all the features and great support.

Used Daily for 1-5 months
Reviewed on 23/05/2019
Review Source: Capterra

We are using HarmonyPSA for Managed IT services. The CRM, service desk, sales, purchasing, billing, invoicing, asset management are all important to us. We used homegrown solutions for 20 years before we finally found a 3rd party solution that addressed all our requirements.

Pros

A modern, powerful service desk is a priority for us. HarmonyPSA was literally the only PSA we found that met our requirements. Sadly, the simple question, "Can we put HTML in ticket comments?" eliminated almost the whole pack of PSA solutions out there, including the industry leaders.

HarmonyPSA uses a modern technology stack and a responsive web design so it works on all devices and screen sizes.

Their contract management handles all our recurring billing, including the edge cases.

The sales, quoting, and purchasing features are flexible and built with plenty of approval and release stages to facilitate an organized work flow and delegation of duties amongst our team.

Dynamic URL links and editable HTML templates make customization and integrations possible.

They have a relatively small team, but their staff is intimately knowledgeable about the product, and any support requests are fulfilled quickly.

Cons

Documentation and help videos could be better. I get the impression it's not a priority as they are growing and adding features so quickly.

We're in the US and HarmonyPSA is headquartered in Britain, so we had to deal with the time change while onboarding.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Shawn mcgee ,.
Industry: Computer Hardware
Company size: 13-50 Employees

Flexible with strong APIs

Used Daily for 6-12 months
Reviewed on 22/05/2019
Review Source: Capterra

The combination of Salesforce and ServiceMax was such a bad fit for us. Many of our processes had to be done outside of the system and we were losing valuable information. Also, when we had a problem, we had to "get people together" to gather all of the facts before we could answer the questions needed to solve issues since all information was spread out.
Using Harmony, we can keep track of multiple quotes, even though we follow a very different sales process from most companies and all this information is available without someone needing to key it into Salesforce after the fact.

Pros

The ease in which we can configure this to our workflow and not have to change our business model to fit the product as well as the ability to use the APIs.

Cons

Limitations in the ability to customize screens for end-users. Some employees get confused when confronted with fields and choices they do not use.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Natalie T.
Industry: Information Technology & Services
Company size: 13-50 Employees

HarmonyPSA intergration into our company

Used Daily for 1-5 months
Reviewed on 18/04/2017
Review Source: Capterra

We wanted a system that integrated the whole company. We were disjointed and our systems were hindering our progress rather than aiding us. So we wanted to be on a one-solution system that allowed us to work as an IT Helpdesk but also as an accounts team eliminating some of the stresses of recurring billing and a sales department that was spending time completing manual quotes with potential errors.

We trialled Harmony and a competitor after doing lots of research into products that would best suit our needs.  We chose Harmony as it felt like the best fit for our needs and ticked a lot of boxes. In particular being able to sign agreements and orders online allows us to have a clear audit trial and stops things getting missed, the recurring billing schedules means that manual invoices every month of the same items are no longer created and the Helpdesk can operate a self-service portal where customers can check on tickets and assign their own priorities to tickets and bring automation onto many of the roles.

The support we have received, in particular from Steve, James and Simon has been fantastic and really helped out whilst I have been implementing the system. They must be sick of all my emails constantly asking them questions but they are always really friendly and happy to assist.

We can already see an improvement to the time spent in Accounts to a point where it is saving hours per day. In Sales, it has had a massive impact on how quotes are sent out. Giving a true reflection on costs and profits and the Helpdesk has a lot more autonomy to hand so that simple tasks like email templates or how to guides can be quickly and easily sent to a customer. There has been a lot of time spent implementing but so far Harmony is a great addition

Pros

The software fits the whole company rather than just a department giving a full overview to the company. The cloud solution means we can access it anywhere and is mobile optimised to be used on the go.

Cons

As the product is an off the shelf solution, there are limitations to what the software can do but we have made adjustments and work arounds to implement into our company.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Verified Reviewer
Industry: Hospital & Health Care
Company size: 13-50 Employees

The PSA you that will steal you money

Used Daily for 1-5 months
Reviewed on 08/03/2019
Review Source: GetApp

Nothing more than a group of used car salesman. Bait and switch is the name of the game for this software company. Stay as far away as you can.

Pros

The GUI is good looking and you will be told all the features it has and things it can do.

Cons

This is nothing more than VaporWare. Looks good during the sale but after you sign up there is nothing for functionality. Integrations are all import based. Support is extremely lacking. Training and implementation the implementers dont know how to do. The owner knows nothing about customer support or service just about trying to get rich quick.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 0.0/10

Jon B.
Industry: Government Administration
Company size: 10,001+ Employees

Managed and Cloud Services Provider

Used Daily for 1-5 months
Reviewed on 09/09/2016
Review Source: GetApp

SCC ICT Services provides Managed IT Services and Cloud Services to a growing number of organisations using a per unit pricing model for services. We looked at several helpdesk and Professional Service Automation tools to assist us with managing customers and our accounts. We looked at several products including best of breed in several spaces however integration was going to prove challenging. HarmonyPSA met the majority of our requirements in a single product allowing us to manage customers from opportunity through to support.

Pros

The use of a single product allows for us to see everything about each of our customers including quotes, orders, invoices, tickets, inventory and projects. The single view throughout the system allows total customer management from a technician, account manager and director level showing performance and income consistently. HarmonyPSA is constantly evolving as a SaaS based solution meeting new requirements as technology changes the way that services are delivered.
Feedback is always welcomed and depending on the changes soon finds its way into the release schedule.

Cons

Integration with external tools is new and a little young however hopefully this will mature and extend its reach. The rapid development does lead to some inconsistencies through the solution and documentation can be a little behind the release schedule due to the agile development methods used however this does not impact on the benefits of the approach.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

User recommendation
9.7/10
Based on 17 user ratings
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HarmonyPSA Pricing

HarmonyPSA Pricing

Starting from
US$55.00/month
Free Trial
Subscription
Value for money

Simple user-based pricing with no additional modules to buy, no usage limits and no charge for customer log-ins.

Available fully hosted or on-premise.

The benchmark price is per user monthly price applying to annual SAAS contracts between 10 and 50 users sold in US$. Annual SAAS contracts are billed quarterly in advance.
Please make a price enquiry for:
GBP and Euro pricing (these will vary slightly due to exchange rate movements).
The premium applied to Monthly SAAS and On-Premise options.
Accounts outside this size range.
Multi-legal entity use (the benchmark price includes the first legal entity).

Simple user-based pricing with no additional modules to buy, no usage limits and no charge for customer log-ins.

Available fully hosted or on-premise.

The benchmark price is per user monthly price applying to annual SAAS contracts between 10 and 50 users sold in US$. Annual SAAS contracts are billed quarterly in advance.
Please make a price enquiry for:
GBP and Euro pricing (these will vary slightly due to exchange rate movements).
The premium applied to Monthly SAAS and On-Premise options.
Accounts outside this size range.
Multi-legal entity use (the benchmark price includes the first legal entity).

Value for Money
4.3/5
Based on 17 user ratings
Compare value for money rating with alternatives
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HarmonyPSA Features

HarmonyPSA Features

API
Activity Dashboard
Activity Tracking
Audit Trail
Auditing
Automatic Notifications
Billing & Invoicing
Compliance Management
Customizable Reporting
Data Import/Export
Document Management
Document Storage
Inventory Management
Inventory Tracking
Monitoring
Real Time Data
Real Time Reporting
Reporting & Statistics
Third Party Integration
Workflow Management
Features
4.3/5
Based on 17 user ratings
Compare features rating with alternatives
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Categories

Categories

Employee Scheduling Software CRM Software Invoicing Software Time & Expense Software Customer Management Software Finance & Accounting Software Project Planning Tools Customer Service & Support Software Legal Billing Software Legal Software Customer Service Software Online CRM Software Operations Management Software Accounts Payable Software Workforce Management Software HR Management Software IT Software Help Desk Software ITSM Tools Advertising Software Marketing Software Software Suites Collaboration Software ERP Systems IT Asset Management Software Professional Services Automation Software Project Management Software Sales Software Quoting Software Consulting Software Professional Services Software Industry Specific Software Contract Management Software Workflow Management Software Project Collaboration Software Task Management Software Time Tracking Software Project Portfolio Management Software Issue Tracking Software Business Management Software Order Management Software Visual Project Management Software Display Advertising Software MSP Software IT Software Product Management Software Contractor Software IT Project Management Software IT Service Software Financial Management Software Resource Management Software Financial CRM Software Recurring Billing Software Customer Support Software Business Performance Management Software Reporting Tools BPM Software Contact Management Software Lead Management Software Expense Management Software Predictive Lead Scoring Software

Additional information for HarmonyPSA

Additional information for HarmonyPSA

Key features of HarmonyPSA

  • Automated billing and invoicing
  • Automated quotes and proposals
  • Back-to-back purchasing and matched-period accounting
  • Brand-able customer portal
  • Business intelligence reporting
  • CRM
  • CRM Email Integration
  • Contract management
  • Contractor self-billing support
  • Deferred revenue management
  • Integrated Service Desk
  • Integrated time recording
  • Multi-currency expense management
  • On-line order approval
  • Rich and customisable asset management
  • Sales campaign management
  • Service task scheduling
  • Site-wide search capability
  • Universal journal interface to ledger
  • WIP project accounting

Benefits

1. Complete quote to cash cycle
From campaign management through to contract modelling and billing, Harmony controls your entire commercial environment, without modules or add-ons. One log-in, one database, one set of reports, one simple price.

2. Rich and clear commercial modelling
Harmony’s product descriptions are rich and flexible. If you can sell it, we can model it. No custom code needed, any product can be modelled with configuration tools only. Quotes and orders are self-describing, commercial and contract terms are auto-generated from the product model.

3. Full back-end accounting rules engine
Forget deferred revenue spreadsheets and side processes. Harmony has a full accounting rules engine that models your deferred revenue and pre-payments processes automatically. Save back-office time and increase accuracy.

4. Tickets and assets integration
Harmony models and tracks the behaviour of your contracts through to asset and ticket management with fully configurable SLA’s. No more data mismatches, your entire business operation available on-line, anytime, in the cloud.

HarmonyPSA FAQs

HarmonyPSA FAQs

Below are some frequently asked questions for HarmonyPSA.

Q. What type of pricing plans does HarmonyPSA offer?

HarmonyPSA offers the following pricing plans:

Starting from: US$55.00/month

Pricing model: Subscription

Free Trial: Available

Simple user-based pricing with no additional modules to buy, no usage limits and no charge for customer log-ins. Available fully hosted or on-premise. The benchmark price is per user monthly price applying to annual SAAS contracts between 10 and 50 users sold in US$. Annual SAAS contracts are billed quarterly in advance. Please make a price enquiry for: GBP and Euro pricing (these will vary slightly due to exchange rate movements). The premium applied to Monthly SAAS and On-Premise options. Accounts outside this size range. Multi-legal entity use (the benchmark price includes the first legal entity).

Q. What are the main features of HarmonyPSA?

HarmonyPSA offers the following features:

  • Automated billing and invoicing
  • Automated quotes and proposals
  • Back-to-back purchasing and matched-period accounting
  • Brand-able customer portal
  • Business intelligence reporting
  • CRM
  • CRM Email Integration
  • Contract management
  • Contractor self-billing support
  • Deferred revenue management
  • Integrated Service Desk
  • Integrated time recording
  • Multi-currency expense management
  • On-line order approval
  • Rich and customisable asset management
  • Sales campaign management
  • Service task scheduling
  • Site-wide search capability
  • Universal journal interface to ledger
  • WIP project accounting

Q. Who are the typical users of HarmonyPSA?

HarmonyPSA has the following typical customers:

Large Enterprises, Mid Size Business, Public Administrations, Small Business

Q. What languages does HarmonyPSA support?

HarmonyPSA supports the following languages:

Dutch, English, French, German, Portuguese, Spanish

Q. What type of pricing plans does HarmonyPSA offer?

HarmonyPSA has the following pricing plans:

Subscription

Q. Does HarmonyPSA support mobile devices?

We do not have any information about what devices HarmonyPSA supports

Q. What other apps does HarmonyPSA integrate with?

HarmonyPSA integrates with the following applications:

G Suite, HubSpot Marketing, JIRA Software, Mailchimp, QuickBooks Online, RingCentral, SYSPRO, Sage Accounting, SharePoint, Xero

Q. What level of support does HarmonyPSA offer?

HarmonyPSA offers the following support options:

FAQs, Knowledge Base, Knowledge Base, Online Support, Phone Support, Video Tutorials