--- description: If you're in a hunt for the best solution for your business, learn what ServiceNow has to offer thanks to GetApp Singapore. We provide the most detailed information on pricing, benefits, and disadvantages of software. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: ServiceNow Price, Reviews & Ratings | GetApp Singapore 2026 --- Breadcrumb: [Home](/) > [Data Centre Management Software](/directory/277/data-center-management/software) > [ServiceNow](/software/9156/servicenow) # ServiceNow Canonical: https://www.getapp.sg/software/9156/servicenow Page: 1 / 15\ Next: [Next page](https://www.getapp.sg/software/9156/servicenow?page=2) > ServiceNow is an IT service application platform-as-a-service provider that offers a range of ITSM products to automate \& manage numerous IT enterprise services. ServiceNow can be used for cloud \& virtualization lifecycle management, change orchestration, infrastructure discovery \& IT governance. > > Verdict: Rated **4.5/5** by 350 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of ServiceNow One solution for asset management, change and release management, configuration management, incident management, IT cost management, problem management, and a service catalog. Build and deploy custom applications in days, integrate your existing apps and new apps, requires minimul to zero coding knowledge. Consolidate all legacy apps into one single system to record all process and get actionable insight into all your IT. Send information among all apps. Standardize service processes and implement automation to replace manual tasks. Create custom workflows, apps and forms. Offers complete project management, from planning and execution, to time management, task assignment and status tracking. Includes demand management, resource management, software development lifecycle. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 350 Reviews | | Ease of Use | 4.2/5 | Based on overall reviews | | Customer Support | 4.3/5 | Based on overall reviews | | Value for Money | 4.1/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: ServiceNow - **Location**: Santa Clara, US - **Founded**: 2012 ## Commercial Context - **Starting Price**: US$100.00 - **Pricing model**: Per User (Free version available) (Free Trial) - **Pricing Details**: Subscription license based on IT process users, type of license and level of support needed. Contact ServiceNow directly for pricing information - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Dutch, English, French, German, Italian, Japanese, Portuguese, Spanish - **Available Countries**: Australia, Brazil, Canada, China, Germany, India, Japan, Mexico, United Kingdom, United States ## Features - API - Activity Dashboard - Alerts/Escalation - Alerts/Notifications - Approval Process Control - Asset Lifecycle Management - Asset Tracking - Automated Routing - Availability Management - CRM - Capacity Management - Change Management - Chatbot - Client Portal - Compliance Management - Configurable Workflow - Configuration Management - Contract/License Management - Cost Management - Cost Tracking ## Integrations (98 total) - 3CLogic - AlertOps - Apiiro - Apizee - Apptio Platform - Aria Platform - Armis - BeyondTrust Remote Support - BigID - Bitbucket - Bright Pattern - CG4 Asset Tracking System - CareAR - Checkmarx One - Coda ... and 83 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Data Centre Management Software](https://www.getapp.sg/directory/277/data-center-management/software) ## Related Categories - [Data Centre Management Software](https://www.getapp.sg/directory/277/data-center-management/software) - [Help Desk Software](https://www.getapp.sg/directory/287/help-desk-ticketing/software) - [ITSM Tools](https://www.getapp.sg/directory/292/it-service-management-itsm/software) - [IT Asset Management Software](https://www.getapp.sg/directory/325/it-asset-management/software) - [Business Management Software](https://www.getapp.sg/directory/581/business-management/software) ## Alternatives 1. [Freshdesk](https://www.getapp.sg/software/10317/freshdesk) — 4.5/5 (3460 reviews) 2. [Freshservice](https://www.getapp.sg/software/91351/freshservice) — 4.5/5 (751 reviews) 3. [Zendesk Suite](https://www.getapp.sg/software/9448/zendesk) — 4.4/5 (4083 reviews) 4. [Milvus](https://www.getapp.sg/software/132287/milvus) — 4.8/5 (298 reviews) 5. [Supremo Remote Desktop](https://www.getapp.sg/software/132559/supremo-remote-desktop) — 4.7/5 (447 reviews) ## Reviews ### "IT management tool" — 4.0/5 > **Agnoor** | *21 January 2025* | Information Technology & Services | Recommendation rating: 9.0/10 > > **Pros**: Easy handling and tracking of raised tickets , incidents. Very well maintained and customied dashboard for notifications , alerts and information. Setup , deployment and third party integrations are simple and a minute job. > > **Cons**: This includes a lot of features that require an ample amount of time to understand and proper expertise is needed to customize configurations. Complex to understand licenses and although its simple but looks outdated. > > We are using this product to manage tickets , incidents . Handing all the tickets and it basically give a centralized view of all the incidents and timely alerts to configure the things. ----- ### "Robust Platform with Strong Change Management" — 4.0/5 > **Verified Reviewer** | *18 December 2025* | Computer Software | Recommendation rating: 6.0/10 > > **Pros**: ServiceNow provides strong workflow automation, customizable modules, and clear reporting, and its Change Management features make it easy to track, approve, and control changes consistently. > > **Cons**: The platform can be complex to manage, especially in Change Management where configurations can become cumbersome, and it can be expensive to implement and maintain. > > Overall, ServiceNow has been an effective platform that streamlines operations and supports structured Change Management, though it requires thoughtful configuration and ongoing administration. ----- ### "Bloated and unintuitive." — 2.0/5 > **John** | *15 May 2025* | Information Technology & Services | Recommendation rating: 2.0/10 > > **Pros**: The UI is generally quick to respond to input. If I search for a ticket or create a ticket the results are shown very quickly. > > **Cons**: The UI is bloated and unintuitive. There are so many features within the UI but it's hard to navigate. Even using the search seems like it won't find certain things. The links are long guids and hard for humans to understand vs something like jira. A change request for example, the change request has an ID such as \[sensitive content hidden\] but the link is a long string of numbers. > > Overall the software is a jack of all trades but master of none. ----- ### "Excellent CRM and ticket management tool" — 4.0/5 > **Kalpesh** | *20 April 2026* | Hospital & Health Care | Recommendation rating: 7.0/10 > > **Pros**: We have been using SN for its product availability and support for installation and any issues we have had. > > **Cons**: The cost of installation and support is higher when compared to similar products in the market. Also, there is an issue with integration of marketplace products with this suite. ----- ### "Works well with integration of all apps" — 5.0/5 > **Mark** | *10 April 2026* | Banking | Recommendation rating: 8.0/10 > > **Pros**: Ability to solve access management issues quickly and efficiently. Product is a centralized repository for all apps > > **Cons**: I would say some functions may be hard to locate exactly which access you are trying to find and gain ----- Page: 1 / 15\ Next: [Next page](https://www.getapp.sg/software/9156/servicenow?page=2) ## Links - [View on GetApp](https://www.getapp.sg/software/9156/servicenow) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data