About Zenefits

The Zenefits platform integrates all processes, apps, and tools needed, including payroll, HR, benefits, compliance, and time. Payroll management features allow users to stay up to date on earnings, deductions, and taxes easily, plus track and manage time off requests. Users can also review and approve vacation requests, sick leave, personal leave conveniently online. Pre-configured overtime calculations, time card fraud safeguards, and mobile clock-in/clock-out help employees accurately report their hours.

HR features enable users to manage hiring, onboarding and employee records all from the same platform. Users can send offer letters, run background checks and let new hires onboard themselves before their first day. Business intelligence reports allow users to visualize key HR data, and gain valuable insight into business performance. The HR library gives users quick and central access to everything from state law summaries, to productivity tools, to the latest news on health care reform.

Zenefits enables users to manage benefits administration, and supports medical/dental/vision, as well as life and disability, commuter, FSA and HSA benefits. To simplify compliance management, Zenefits supports online ACA compliance, small business compliance, plus a compliance assistant. Zenefits' compliance assistant helps users manage compliance changes efficiently with intelligent deadline tracking, built-in resources, and more. Zenefits' time management technology allows administrators and managers to track and manage time off requests simply and accurately. Native mobile apps for iOS and Android give users the flexibility to submit hours and request time off on the go.

Pricing starting from:

Not provided by vendor

  • Free Version
  • Free Trial
  • Subscription

Key benefits of Zenefits

  • Automatic Onboarding - Get real-time visibility into employee benefits on both a company and employee level, and give employees the power to review options, enroll, and manage benefits 100% online.

  • Automatic Upkeep - We automatically add new hires to payroll and add their selected benefits, calculate their deductions, and prorate their first paycheck–so users don't have to lift a finger.

  • Automatic Deductions - Whether an employee moves, gets promoted, or takes a vacation, payroll gets instantly updated.

  • Automatic Tax Filing - We handle taxes–from processing W2s to filing federal and states taxes–at no additional cost!

  • Zenefits Mobile App - Users can pull up insurance information, review pay stubs, submit a vacation request, clock-in/clock-out, and more, on the go from iOS and Android mobile devices.
  • Typical Customers

    • Freelancers
    • Small Businesses (2-50)
    • Mid-size Companies (51-500)
    • Large enterprises (500 and more)

    Deployment

    • Cloud-based
    • On-premise

    Markets

    United States

    Supported Languages

    English

    Pricing starting from:

    Not provided by vendor

    • Free Version
    • Free Trial
    • Subscription

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    Features

    Total features of Zenefits: 105

    • 360 Degree Feedback
    • 401(k) Tracking
    • API
    • Access Controls/Permissions
    • Accounting Integration
    • Activity Dashboard
    • Alerts/Notifications
    • Applicant Tracking
    • Approval Process Control
    • Attendance Management
    • Attendance Tracking
    • Audit Trail
    • Benefits Dashboard
    • Benefits Management
    • Biometric Recognition
    • COBRA Administration
    • Check Printing
    • Clock In / Out
    • Compensation Management
    • Compensation Plan Modeling
    • Compliance Management
    • Configurable Workflow
    • Contractor Management
    • Customizable Fields
    • Customizable Reports
    • Customizable Templates
    • Customization
    • Deduction Management
    • Direct Deposit
    • Disability Insurance Administration
    • Document Management
    • E-Verify/I-9 Forms
    • Electronic Forms
    • Electronic Signature
    • Email Reminders
    • Employee Benefits Administration
    • Employee Database
    • Employee Handbook
    • Employee Management
    • Employee Onboarding
    • Employee Profiles
    • Employee Scheduling
    • Employee Self Service
    • FMLA Administration
    • For Accountants
    • For Small Businesses
    • Goal Setting / Tracking
    • HIPAA Compliant
    • HR Management
    • HSA/FSA Administration
    • Health Insurance Administration
    • Job Description Management
    • Labor Forecasting
    • Leave Tracking
    • Life Insurance Administration
    • Market Data Analysis
    • Mobile Access
    • Monitoring
    • Multi-State
    • On-going Performance Tracking
    • Onboarding
    • Online Benefits Enrollment
    • Online Punch Card
    • Online Time Clock
    • Organizational Charting
    • Orientation Workflow Management
    • Overtime Calculation
    • Payroll Management
    • Payroll Reporting
    • Peer Appraisals
    • Performance Management
    • Performance Review Management
    • Policy Management
    • Project Time Tracking
    • Provider Management
    • QuickBooks Integration
    • Real Time Analytics
    • Real Time Reporting
    • Real-time Updates
    • Recruitment Management
    • Reminders
    • Reporting & Statistics
    • Reporting/Analytics
    • Retirement Plan Management
    • Review Cycle Tracking
    • Role-Based Permissions
    • Salaried Employee Tracking
    • Self Service Portal
    • Sick Leave Tracking
    • Skills Assessment
    • Task Management
    • Tax Calculation
    • Tax Compliance
    • Third Party Integrations
    • Time & Attendance
    • Time Off Management
    • Time Off Requests
    • Time Tracking
    • Timesheet Management
    • Vacation/Leave Tracking
    • Variable Workforce
    • W-2 Preparation
    • Wage Garnishment
    • Web-based Deployment
    • Workflow Management

    Alternatives

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    4.2
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    SilkOne Cloud Chiropractic EHR

    4.6
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    QuickBooks Payroll

    4.5
    #3 Alternative to Zenefits
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    ThrivePass

    4.6
    #4 Alternative to Zenefits
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    Reviews

    Overall rating

    4.2 /5
    (799)
    Value for Money
    4.2/5
    Features
    4.2/5
    Ease of Use
    4.4/5
    Customer Support
    3.8/5

    Already have Zenefits?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Showing 5 reviews of 799
    Shae
    Overall rating
    • Industry: Computer Software
    • Company size: 51-200 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Seamless low-cost solution for small to mid-sized companies that kills busy work

    Reviewed on 16/08/2019

    -Paperless onboarding/offboarding to support a remote workforce -Integrations with existing ATS,...

    -Paperless onboarding/offboarding to support a remote workforce -Integrations with existing ATS, removing the needs for duplicate data entry -Digital document storage, allowing us to digitize all employee files. No more paper! -Time off tracking: Automatic rating to managers for review and approval of all time off requests while keeping the HR team aware of team schedules. Transparent reporting to have conversations with employees regarding the time off trends (% of unplanned versus planned time off). Time off solution also supports Prop 206 mandated sick leave. -Health insurance platform that allows for the execution of open enrollment, qualifying life events and new hire enrollments for all lines of coverage (med, dent, vision, life and disability). HSA app built in to allow employees to review available balances and submit out of pocket expenses. -ACA compliance: Built into existing subscription model that allows for ACA reporting, submission to IRS and 1094/1095 creation without the need for an accountant or an expensive solution. -Business intelligence: Real-time standard and customized reporting. I use this solution heavily as a federal contractor to execute our annual affirmative action reporting.

    Pros

    With a solution like Zenefits, I have managed to reduce the HR budget year-over-year while going 100% paperless. The integration with our applicant tracking system allows me to push data seamlessly from my mobile device directly to Zenefits to extend an offer, wherever, whenever. I am no longer chained to the constraints of my desk, which is critical for an HR team of one. Easily the most comprehensive solution in the market (at this price point) that addresses onboarding/offboarding, automated and customized email triggers to employees, time and attendance, insurance, aca compliance, reporting (standard and custom) and a multitude of integrations. Since becoming a client over 2 years ago, I have gone to market year-over-year, and haven't found a solution that is comparable. Zenefits kills the busy work and allows me to dedicate time to our employees and driving meaningful initiatives, restructuring the experience with HR to being a partnership versus an administrative burden.

    Cons

    I would love it if the custom email triggers were built out with greater functionality. Right now I highly utilize this tool but I see the opportunity for additional growth. The site should have a support number listed in the event of an outage. Right now you can only access support if you are logged into the dashboard.

    Alternatives Considered

    Gusto and Namely

    Reasons for Switching to Zenefits

    Best product year-over-year when I go to market. Best in terms of price point and capabilities.
    Andrea
    Overall rating
    • Industry: Writing & Editing
    • Company size: 2-10 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 9.0 /10

    Very easy to set up and great app for employees

    Reviewed on 13/06/2022

    Great if you have mostly salaried exempt employees and you rarely need customer service help.

    Great if you have mostly salaried exempt employees and you rarely need customer service help.

    Pros

    Overall very easy to use and set up would use again

    Cons

    It takes too long to reach a live person via chat. This used to be a great feature that allowed me to quickly fix issues. Now it takes 2-3 business days to get a response via email.

    Alternatives Considered

    Gusto, ADP Workforce Now and Namely

    Reasons for Choosing Zenefits

    The integration with harvest to track hours wasn’t the best.

    Switched From

    QuickBooks Time

    Reasons for Switching to Zenefits

    I had used Zenefits before and knew the set up was easy.
    Doug
    Overall rating
    • Industry: Computer Software
    • Company size: 2-10 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 5.0 /10

    Awesome Software - Absolutely Awful Support

    Reviewed on 17/10/2017

    Gusto is by far the best payroll, and even if you go with Zenefits I suggest you use them for...

    Gusto is by far the best payroll, and even if you go with Zenefits I suggest you use them for payroll. Do not let Zenefits convince you to switch over. Pretty much only their sales people are responsive/friendly and as soon as you pay, they disappear. If you are big enough to go with Workday, go with them (IIRC they require 12 employees). BambooHR has a decent option, but watch for the hidden fees. They're not really upfront on all the costs, and their stuff is complicated enough they require you to go through training to use it. I am REALLY hopeful that new management at Zenefits will finally clean things up, or Gusto will enter the full market of Zenefits and put them out of business. Gusto support is awesome, just don't leave Gusto in the middle of the year. They have a policy that you can't come back in the same year.

    Pros

    For a small business there is not anyone cheaper than Zenefits and they have much greater integration and overall HR flow management than pretty much anyone I could find. When everything works, Zenefits is a beautiful thing.

    Cons

    Zenefits support is absolutely horrible. If there was ANY competitor that was anywhere close to having what they have at anywhere near their cost, I would have left by now. Support makes me downright angry on a regular basis. They don't read your questions and try to answer a different question, they take two or more days to respond (and there is no phone support), they tell you they'll call you back and do not, they give you wrong information over and over again. Almost no one who works there has any clue what they are doing, and their software messes up sometimes. The combination of the two has been a nightmare. I am constantly wondering if I'm actually saving time by using them, or if all the time I save is eating up with my many hours of arguing with support.

    Brianna
    Overall rating
    • Industry: Nonprofit Organization Management
    • Company size: 11-50 Employees
    • Used Daily for Free Trial
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 8.0 /10

    Zenefits Review from HR Point of View

    Reviewed on 02/08/2022

    Everyone I have spoken with was companionate and reasonable on all fronts. They took the time to...

    Everyone I have spoken with was companionate and reasonable on all fronts. They took the time to listen to my wants and needs instead of listening to answer. I definitely would refer Zenefits and my sales Rep to friends and family.

    Pros

    Zenefits is a one stop shop for most Human Resource needs. That said the payroll/ accounting side was the only struggle that could have had to much room for human error for myself to be able to stick with this system. The system however has many many pros and not very many cons. Everything is very user friendly for all ages to figure out and manage. The staff was always super welcoming and sweet with all the answers to my thousands of questions.

    Cons

    The lack of integration with QuickBooks. I do not believe this falls onto Zenefits however, I believe QuickBooks refuses to work with anyone not just Zenefits in particular!

    Alternatives Considered

    BambooHR

    Reasons for Switching to Zenefits

    I truthfully have not chosen any products yet, I am simply doing all of the extra steps myself.
    Tracy
    Overall rating
    • Industry: Market Research
    • Company size: 201-500 Employees
    • Used Weekly for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 8.0 /10

    Long time user of Zenefits

    Reviewed on 19/11/2020

    Overall it's been super positive. Mistakes are always made, but Zenefits tries to rectify and...

    Overall it's been super positive. Mistakes are always made, but Zenefits tries to rectify and solve problems instead of throwing their hands up and saying it's too hard.

    Pros

    What makes Zenefits most valuable to our business is the ease of onboarding new people and providing a 1 stop place for my HR department that is completely in the cloud and no need for reams of paper to be wasted. The PTO calendar and tracking is invaluable as well.

    Cons

    Zenefits started as a Benefits company with an HR platform, but has pivoted to providing Payroll as it's core business with the other add-ons. There is still some room for improvement on the payroll side and how to handle the customer service side of this.

    Showing 5 reviews of 799 Read all reviews

    Zenefits FAQs

    Below are some frequently asked questions for Zenefits.

    Zenefits offers the following pricing plans:

    • Starting from:
    • Pricing model: Free Version, Subscription
    • Free Trial: Available

    ESSENTIALS All the essentials for onboarding employees & managing HR. $8 per month, per employee GROWTH Expanded HR for growing companies. $14 per month, per employee ZEN Super-powered HR with extra tools. $21 per month, per employee Annual Contract (Save up to 20%) Add-On Apps available: Payroll Advisory Services Benefits Admin Using Own Broker

    Zenefits has the following typical customers:

    Self Employed, 2-10, 11-50, 51-200, 201-500

    Zenefits supports the following languages:

    English

    Zenefits supports the following devices:

    Android (Mobile), iPhone (Mobile)

    Zenefits integrates with the following applications:

    Appraisd, Asana, Betterworks, Blueboard, Bonusly, Box, Breezy, Carta, Carta by Archon Systems, Deputy, Emburse Abacus, Expensify, Google Calendar, Google Docs, Google Drive, Google Hangouts, Google Workspace, Greenhouse, Greenhouse PM, Guideline, Hive, Hotel Engine, Human Interest, JazzHR, Lattice, Lattice Engines, Lessonly, Lever, Microsoft 365, NexTravel, Officevibe, Paycor Talent Development, QuickBooks, QuickBooks Online Advanced, Salesforce B2B Commerce, Salesforce Sales Cloud, SixFifty, Slack, Truework, Uber for Business, Workato, Xero, Zapier, Zugata, Zywave Learning

    Zenefits offers the following support options:

    Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat

    Related categories

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