Zenefits

HR | OnBoarding | Payroll | Benefits | Compliance

4.2 /5 (706 reviews) Write a Review!

Zenefits Overview

What is Zenefits?

The Zenefits platform integrates all processes, apps, and tools needed, including payroll, HR, benefits, compliance, and time. Payroll management features allow users to stay up to date on earnings, deductions, and taxes easily, plus track and manage time off requests. Users can also review and approve vacation requests, sick leave, personal leave conveniently online. Pre-configured overtime calculations, time card fraud safeguards, and mobile clock-in/clock-out help employees accurately report their hours.

HR features enable users to manage hiring, onboarding and employee records all from the same platform. Users can send offer letters, run background checks and let new hires onboard themselves before their first day. Business intelligence reports allow users to visualize key HR data, and gain valuable insight into business performance. The HR library gives users quick and central access to everything from state law summaries, to productivity tools, to the latest news on health care reform.

Zenefits enables users to manage benefits administration, and supports medical/dental/vision, as well as life and disability, commuter, FSA and HSA benefits. To simplify compliance management, Zenefits supports online ACA compliance, small business compliance, plus a compliance assistant. Zenefits' compliance assistant helps users manage compliance changes efficiently with intelligent deadline tracking, built-in resources, and more. Zenefits' time management technology allows administrators and managers to track and manage time off requests simply and accurately. Native mobile apps for iOS and Android give users the flexibility to submit hours and request time off on the go.

Zenefits Overview

Pricing

Starting from
US$8.00/month

Pricing options

Free Trial
Subscription
Value for money

ESSENTIALS
All the essentials for onboarding employees & managing HR.
$10 per month, per employee

GROWTH
Expanded HR for growing companies.
$18 per month, per employee

ZEN
Super-powered HR with extra tools.
$27 per month, per employee

Annual Contract (Save up to 20%)
Add-On Apps available:
Payroll
Advisory Services
Benefits Admin Using Own Broker


Zenefits Features

Devices
Business size
S M L
Markets
United States
Supported Languages
English

Media

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Zenefits Reviews

Zenefits Reviews

Overall rating
4.2
/
5
Excellent
371

Very good
193

Average
79

Poor
25

Terrible
38

Value for Money
4.2
Features
4.1
Ease of Use
4.4
Customer Support
3.8
80% recommended this app
Shae J.

Seamless low-cost solution for small to mid-sized companies that kills busy work

-Paperless onboarding/offboarding to support a remote workforce -Integrations with existing ATS, removing the needs for duplicate data entry -Digital document storage, allowing us to digitize all employee files. No more paper! -Time off tracking: Automatic rating to managers for review and approval of all time off requests while keeping the HR team aware of team schedules. Transparent reporting to have conversations with employees regarding the time off trends (% of unplanned versus planned time off). Time off solution also supports Prop 206 mandated sick leave. -Health insurance platform that allows for the execution of open enrollment, qualifying life events and new hire enrollments for all lines of coverage (med, dent, vision, life and disability). HSA app built in to allow employees to review available balances and submit out of pocket expenses. -ACA compliance: Built into existing subscription model that allows for ACA reporting, submission to IRS and 1094/1095 creation without the need for an accountant or an expensive solution. -Business intelligence: Real-time standard and customized reporting. I use this solution heavily as a federal contractor to execute our annual affirmative action reporting.


Jennifer N.

Life Saver

Time Saved! Compliance is always taken care of...not much to worry about.


Tiersa J.

Stay Away - save yourself the headache, it's not worth the hype.

I regret doing business with them. Even though I knew I was signing a year contract, and after many attempts at getting our taxes properly filed I felt I had enough valid issues and things we had been promised that they did not follow through on but they refused to let us out of our contract. We ended up switching mid year [which is not ideal] to another vendor and we had to pay the remainder of our contract to Zenefits even though we didn't use them for the last 8 months. Even the tax issues that we were still dealing with months later it was really difficult to find an email address to send to support to get our tax issue fixed - once you tell them you don't want to process your payroll through them they cut you off and you can't call the fake number either. It's been horrible and I am OVERJOYED THAT WE NO LONGER HAVE TO DO BUSINESS WITH THEM. The only reason I left the vendor BEFORE them was because we had outgrown them, we needed more features and functionality than they could provide. We have since moved on to better.


Tracy I.

Long time user of Zenefits

Overall it's been super positive. Mistakes are always made, but Zenefits tries to rectify and solve problems instead of throwing their hands up and saying it's too hard.


Micah T.

Great all-in-one HR software


Shae J.
Industry: Computer Software
Company size: 51-200 Employees

Seamless low-cost solution for small to mid-sized companies that kills busy work

Used Daily for 2+ years
Reviewed on 16/08/2019
Review Source: Capterra

-Paperless onboarding/offboarding to support a remote workforce -Integrations with existing ATS, removing the needs for duplicate data entry -Digital document storage, allowing us to digitize all employee files. No more paper! -Time off tracking: Automatic rating to managers for review and approval of all time off requests while keeping the HR team aware of team schedules. Transparent reporting to have conversations with employees regarding the time off trends (% of unplanned versus planned time off). Time off solution also supports Prop 206 mandated sick leave. -Health insurance platform that allows for the execution of open enrollment, qualifying life events and new hire enrollments for all lines of coverage (med, dent, vision, life and disability). HSA app built in to allow employees to review available balances and submit out of pocket expenses. -ACA compliance: Built into existing subscription model that allows for ACA reporting, submission to IRS and 1094/1095 creation without the need for an accountant or an expensive solution. -Business intelligence: Real-time standard and customized reporting. I use this solution heavily as a federal contractor to execute our annual affirmative action reporting.

Pros

With a solution like Zenefits, I have managed to reduce the HR budget year-over-year while going 100% paperless. The integration with our applicant tracking system allows me to push data seamlessly from my mobile device directly to Zenefits to extend an offer, wherever, whenever. I am no longer chained to the constraints of my desk, which is critical for an HR team of one. Easily the most comprehensive solution in the market (at this price point) that addresses onboarding/offboarding, automated and customized email triggers to employees, time and attendance, insurance, aca compliance, reporting (standard and custom) and a multitude of integrations. Since becoming a client over 2 years ago, I have gone to market year-over-year, and haven't found a solution that is comparable. Zenefits kills the busy work and allows me to dedicate time to our employees and driving meaningful initiatives, restructuring the experience with HR to being a partnership versus an administrative burden.

Cons

I would love it if the custom email triggers were built out with greater functionality. Right now I highly utilize this tool but I see the opportunity for additional growth. The site should have a support number listed in the event of an outage. Right now you can only access support if you are logged into the dashboard.

Rating breakdown

Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Jennifer N.
Industry: Computer Software
Company size: 2-10 Employees

Life Saver

Used Weekly for 2+ years
Reviewed on 13/11/2020
Review Source: Capterra

Time Saved! Compliance is always taken care of...not much to worry about.

Pros

Zenefits was a life saver for me! Everything was done manually before Zenefits so the amount of time is saved was amazing. The ease of use is incredible and I love the reporting capabilities.

Cons

Support response can be slow, especially for tax items

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Tiersa J.
Industry: Automotive
Company size: 2-10 Employees

Stay Away - save yourself the headache, it's not worth the hype.

Used Weekly for 6-12 months
Reviewed on 17/01/2020
Review Source: Capterra

I regret doing business with them. Even though I knew I was signing a year contract, and after many attempts at getting our taxes properly filed I felt I had enough valid issues and things we had been promised that they did not follow through on but they refused to let us out of our contract. We ended up switching mid year [which is not ideal] to another vendor and we had to pay the remainder of our contract to Zenefits even though we didn't use them for the last 8 months. Even the tax issues that we were still dealing with months later it was really difficult to find an email address to send to support to get our tax issue fixed - once you tell them you don't want to process your payroll through them they cut you off and you can't call the fake number either. It's been horrible and I am OVERJOYED THAT WE NO LONGER HAVE TO DO BUSINESS WITH THEM. The only reason I left the vendor BEFORE them was because we had outgrown them, we needed more features and functionality than they could provide. We have since moved on to better.

Pros

Very little. We signed a year contract, and switched after 4 months because we had so many legal and tax issues that they caused.

Cons

1. The set up process was a nightmare - it took weeks because the system kept saying a certain part was done and a week later I would get an URGENT email that that part still had to be completed.
2. Several items I was guaranteed at sign up - and I have in writing - for pricing and functionality, were later denied to us. Providing proof of what we were told provided no further help.
3. There is no "real" phone number. You can call tech support, but all they will say is they will have "that department email you within XX number of hours" Many times it was up to a week, and often the issue was not resolved because no matter how we explained it they didn't understand the issue. And all support is handled through email no matter what, even if a phone call would SAVE HOURS OF TIME!
4. The pre- and post-tax items were entered into the system, come to find out they didn't classify them properly so the taxes were not calculated correctly.
5. The FEDERAL and STATE TAXES were filed incorrectly and we had tax notices from both that we owed money past due, then we ended up getting a small refund because one was paid twice. The state taxes for the first quarter of the year were NOT FILED AT ALL, even though they told me they had done so.
6. The tax reports are NOT AVAILABLE in your portal, you have to specifically request them - this to me makes no sense.
7. There is more but this will do for now.

Response from Zenefits

Sad to hear your experience was less than ideal Tiersa. We will use your feedback to improve training and the user experience.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 0.0/10

Tracy I.
Industry: Market Research
Company size: 201-500 Employees

Long time user of Zenefits

Used Weekly for 2+ years
Reviewed on 19/11/2020
Review Source: Capterra

Overall it's been super positive. Mistakes are always made, but Zenefits tries to rectify and solve problems instead of throwing their hands up and saying it's too hard.

Pros

What makes Zenefits most valuable to our business is the ease of onboarding new people and providing a 1 stop place for my HR department that is completely in the cloud and no need for reams of paper to be wasted. The PTO calendar and tracking is invaluable as well.

Cons

Zenefits started as a Benefits company with an HR platform, but has pivoted to providing Payroll as it's core business with the other add-ons. There is still some room for improvement on the payroll side and how to handle the customer service side of this.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

Micah T.
Industry: Medical Devices
Company size: 11-50 Employees

Great all-in-one HR software

Used Daily for 2+ years
Reviewed on 21/11/2020
Review Source: Capterra

Pros

Lots of tools in one software (payroll, PTO tracking, timeclock, integrations, hiring/firing, doc management, etc)
Easy to setup, easy to use
Integrates with our 401K, medical, etc

Cons

Support is a bit clunky
Can be a little slow

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

User recommendation
8.3/10
Based on 706 user ratings
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Zenefits Pricing

Zenefits Pricing

Starting from
US$8.00/month
Free Trial
Subscription
Value for money

ESSENTIALS
All the essentials for onboarding employees & managing HR.
$10 per month, per employee

GROWTH
Expanded HR for growing companies.
$18 per month, per employee

ZEN
Super-powered HR with extra tools.
$27 per month, per employee

Annual Contract (Save up to 20%)
Add-On Apps available:
Payroll
Advisory Services
Benefits Admin Using Own Broker

ESSENTIALS
All the essentials for onboarding employees & managing HR.
$10 per month, per employee

GROWTH
Expanded HR for growing companies.
$18 per month, per employee

ZEN
Super-powered HR with extra tools.
$27 per month, per employee

Annual Contract (Save up to 20%)
Add-On Apps available:
Payroll
Advisory Services
Benefits Admin Using Own Broker

Value for Money
4.2/5
Based on 706 user ratings
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Zenefits Features

Zenefits Features

API
Activity Dashboard
Activity Tracking
Applicant Tracking
Automatic Notifications
Customizable Branding
Customizable Reporting
Data Import/Export
Employee Database
Employee Management
Employee Onboarding
Employee Portal
Employee Self Service
Performance Management
Real Time Reporting
Recruitment Management
Reminders
Reporting & Statistics
Self Service Portal
Third Party Integration
Features
4.1/5
Based on 706 user ratings
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Categories

Additional information for Zenefits

Additional information for Zenefits

Key features of Zenefits

  • ACA compliance
  • Accounting integration
  • Activity dashboard
  • Approval process control
  • Attendance management
  • Automated employee alerts
  • Automatic reminders
  • Background screening
  • Benefits administration
  • Benefits management
  • Business intelligence reports
  • COBRA administration
  • Change tracking
  • Clock in / out
  • Commuter benefits management
  • Compliance assistant
  • Compliance management
  • Configurable workflow
  • Contractor management
  • Custom fields
  • Customizable approvals
  • Customizable fields
  • Customizable reporting
  • Deadline tracking
  • Direct deposit
  • Document management
  • Email invitations & reminders
  • Employee data synchronization
  • Employee database
  • Employee management
  • Employee onboarding
  • Employee profile
  • Employee self service
  • Employee time clock
  • Enrollment management
  • FSA benefits management
  • Forecasting
  • HR library
  • HR management
  • HSA benefits management
  • Health insurance
  • Life & disability benefits management
  • Mental/dental/vision benefits management
  • Monitoring
  • Multi-user admin access
  • Office directory
  • Organizational charting
  • Overtime calculation
  • Overtime tracking
  • Payroll administration
  • Payroll integration
  • Payroll management
  • Performance management
  • Permission management
  • Policy management
  • Project time tracking
  • Proration
  • Provider management
  • QuickBooks integration
  • Real time analytics
  • Real time reporting
  • Real time updates
  • Records management
  • Recruiting management
  • Reporting & statistics
  • Role-based permissions
  • Self service portal
  • Sick leave tracking
  • Small business compliance
  • Task management
  • Third party integration
  • Time & attendance tracking
  • Time card fraud safeguards
  • Time off requests
  • Vacation / leave tracking
  • Workflow management

Benefits

  • Automatic Onboarding - Get real-time visibility into employee benefits on both a company and employee level, and give employees the power to review options, enroll, and manage benefits 100% online.

  • Automatic Upkeep - We automatically add new hires to payroll and add their selected benefits, calculate their deductions, and prorate their first paycheck–so users don't have to lift a finger.

  • Automatic Deductions - Whether an employee moves, gets promoted, or takes a vacation, payroll gets instantly updated.

  • Automatic Tax Filing - We handle taxes–from processing W2s to filing federal and states taxes–at no additional cost!

  • Zenefits Mobile App - Users can pull up insurance information, review pay stubs, submit a vacation request, clock-in/clock-out, and more, on the go from iOS and Android mobile devices.

  • Zenefits FAQs

    Zenefits FAQs

    Below are some frequently asked questions for Zenefits.

    Q. What type of pricing plans does Zenefits offer?

    Zenefits offers the following pricing plans:

    Starting from: US$8.00/month

    Pricing model: Subscription

    Free Trial: Available

    ESSENTIALS All the essentials for onboarding employees & managing HR. $10 per month, per employee GROWTH Expanded HR for growing companies. $18 per month, per employee ZEN Super-powered HR with extra tools. $27 per month, per employee Annual Contract (Save up to 20%) Add-On Apps available: Payroll Advisory Services Benefits Admin Using Own Broker

    Q. What are the main features of Zenefits?

    Zenefits offers the following features:

    • ACA compliance
    • Accounting integration
    • Activity dashboard
    • Approval process control
    • Attendance management
    • Automated employee alerts
    • Automatic reminders
    • Background screening
    • Benefits administration
    • Benefits management
    • Business intelligence reports
    • COBRA administration
    • Change tracking
    • Clock in / out
    • Commuter benefits management
    • Compliance assistant
    • Compliance management
    • Configurable workflow
    • Contractor management
    • Custom fields
    • Customizable approvals
    • Customizable fields
    • Customizable reporting
    • Deadline tracking
    • Direct deposit
    • Document management
    • Email invitations & reminders
    • Employee data synchronization
    • Employee database
    • Employee management
    • Employee onboarding
    • Employee profile
    • Employee self service
    • Employee time clock
    • Enrollment management
    • FSA benefits management
    • Forecasting
    • HR library
    • HR management
    • HSA benefits management
    • Health insurance
    • Life & disability benefits management
    • Mental/dental/vision benefits management
    • Monitoring
    • Multi-user admin access
    • Office directory
    • Organizational charting
    • Overtime calculation
    • Overtime tracking
    • Payroll administration
    • Payroll integration
    • Payroll management
    • Performance management
    • Permission management
    • Policy management
    • Project time tracking
    • Proration
    • Provider management
    • QuickBooks integration
    • Real time analytics
    • Real time reporting
    • Real time updates
    • Records management
    • Recruiting management
    • Reporting & statistics
    • Role-based permissions
    • Self service portal
    • Sick leave tracking
    • Small business compliance
    • Task management
    • Third party integration
    • Time & attendance tracking
    • Time card fraud safeguards
    • Time off requests
    • Vacation / leave tracking
    • Workflow management

    Q. Who are the typical users of Zenefits?

    Zenefits has the following typical customers:

    Small Business, Mid Size Business

    Q. What languages does Zenefits support?

    Zenefits supports the following languages:

    English

    Q. What type of pricing plans does Zenefits offer?

    Zenefits has the following pricing plans:

    Subscription

    Q. Does Zenefits support mobile devices?

    Zenefits supports the following devices:

    Android, iPhone

    Q. What other apps does Zenefits integrate with?

    Zenefits integrates with the following applications:

    Abacus, Bitium, Blueboard, Expensify, Greenhouse, JazzHR, Lattice, Lever, Slack, SynergySuite

    Q. What level of support does Zenefits offer?

    Zenefits offers the following support options:

    Online Support, Knowledge Base, Video Tutorials, Phone Support