Cin7 Core

4.3 (705)
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Inventory management software for SMBs

About Cin7 Core

Cin7 Core makes warehouse and inventory management, manufacturing, sales integration, reporting, and automation accessible to all businesses. Leverage the power of a multi-module warehouse and inventory management software to optimize all the moving parts of your business, from the time materials come in through the sale and even returns. As part of this solution, leverage the Core WMS app with mobile barcode scanning, guided walking paths, dedicated warehouse zones, and more for receiving, picking, packing, and shipping, all from the palm of your hand


Key benefits of Cin7 Core

  • Powerful order management:
    Cin7 Core acts as a central order management system and lets users achieve complete visibility of sales across all channels (retail, wholesale and ecommerce) and track customer orders from quote to fulfilment (pick, pack, shipment) and invoicing.

  • Inventory management:
    With inventory being the main asset it is important to know what is in stock, on order, allocated to a customer or running low. In Cin7 Core users can conveniently set automatic stock reorder points, perform stock adjustments and stay on top of all stock movements in their business.

  • Cin7 Core uses actual accounting costing methods FIFO and FEFO for true cost calculations when users buy, sell or manufacture. Variations of the costing methods cater for inventory with serial/batch numbers as well as expiry dates allowing users to store unique items and giving the ability to subsequently track the sale of inventory to specific end customers.

  • eCommerce Integrations:
    Cin7 Core supports all major ecommerce sale channels, shipment services and POS e.g. Square, Amazon, Fulfilment by Amazon, Shopify, WooCommerce, Shipstation, Vend, Floship and more.

    Our integrations with online stores and shipping platforms help users reach their customers and increase exposure and sales. Users can easily add new platforms to their sales strategy and use Core as a central point for managing all orders, payments and shipment information for multiple sales channels.

  • Manufacturing:
    Accurately tracking the costs of raw materials, labour and overheads through the production process will help users formulate the right pricing strategy for their products and ensure they are never operating at a loss. In Cin7 Core, this can be managed via the Bill of Materials functionality.
    Users can easily estimate the cost of manufacturing and availability of raw materials within the Production module. Check the maximum quantity users are able to manufacture along with the relevant costs and automatically order missing components. Auto-assemblies and kits are also available for the management of bundles.
    Our Disassembly module lets users break down items into smaller components and takes the pain out of unit conversions.

  • Images

    Cin7 Core Software - Dashboard
    Cin7 Core Software - Products
    Cin7 Core Software - Cin7 Core B2B
    Cin7 Core Software - Cin7 Core POS
    Cin7 Core Software - Scheduler
    Cin7 Core Software - Cin7 Core Integrations
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    Cin7 Core video
    Cin7 Core Software - Dashboard
    Cin7 Core Software - Products
    Cin7 Core Software - Cin7 Core B2B
    Cin7 Core Software - Cin7 Core POS
    Cin7 Core Software - Scheduler
    Cin7 Core Software - Cin7 Core Integrations

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    Reviews

    Overall rating

    4.3 /5
    (705)
    Value for Money
    4.3/5
    Features
    4.2/5
    Ease of Use
    4.2/5
    Customer Support
    4.4/5

    Already have Cin7 Core?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Showing 5 reviews of 705
    Bob
    Bob
    Overall rating
    • Industry: Consumer Goods
    • Company size: 2–10 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    DEAR Inventory Helping us Grow

    Reviewed on 17/11/2017

    Pros

    We've been using the DEAR system for quite a while now and I must say I couldn't be any happier. It was a seamless transition from our old system, and I especially appreciate how well DEAR integrates with our accounting software. This makes everyone's work a whole lot easier. I have contacted support on several occasions with questions that I had, and I always received a quick, thorough, and very helpful response. We manufacture our products as well wholesale and retail them with an online store, and everything works so well together with DEAR that it really helps us focus on building our business rather than focusing our attention on trying to keep up with inventory and ordering. I would highly recommend DEAR systems to anyone looking for a new inventory management system.

    -Bob Weiss

    Cons

    One thing that would be useful would be to be able to call for customer service. We have used customer service email on several occasions, and have always had a pretty quick response, however, if we have a pressing issue, it would be nice to have a number to call and someone to talk with.

    Response from Cin7

    Dear Bob,

    Thank you for your review. Happy to hear everything is going well.

    Regarding the calls we have a booking service on our website where you can schedule in a time convenient for you to speak to a representative. They are free and are accessible to all our customers. Follow this link to book a call https://dearsystems.youcanbook.me/index.jsp

    Best Regards
    DEAR Team

    George
    Overall rating
    • Industry: Retail
    • Company size: 2–10 Employees
    • Used Daily for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Not perfect, but lightyears ahead of anything else on the market.

    Reviewed on 21/01/2020

    Orderhive has helped us reduce latency in order fulfilment, allowed us to setup automations which...

    Orderhive has helped us reduce latency in order fulfilment, allowed us to setup automations which add users automatically to mailing lists in other platforms, and therefore ask for feedback, provide offers etc. It allows us to create invoices automatically, to manage our inventory across multiple platforms, to keep track of customers, to print shipping labels and all paperwork needed on customised forms that we built (The paperwork that can be generated is pretty standard, but all can be customised by you, if it's fairly minor or even i some cases major changes needed. You don't have to pay them for this.) We work much better now and I hope as we integrate more and grow, Orderhive will grow alongside us. Customer service is definately the high point. If I can be polite and say they are very patient, helpful and we are NOT an easy business/customer to fit software to. if they can manage you - you will be fine. Orderhive is not perfect, but it is more perfect than anything else on the market. It's also not the cheapest - but you get what you pay for - a million features, more can be built if you need them - I wouldn't hesitate to recommend Orderhive to anyone, and regularly do. Awesome.

    Pros

    Orderhive allows us to integrate almost everything with almost everything. Probably the best feature of Orderhive is the least tangible or measureable: the staff. The customer service I have received has been outstanding thus far. The team are knowledgeable and transparent and will always at least try to help you get to where you need to be. [SENSITIVE CONTENT HIDDEN] is smart and incisive and always goes above and beyond to get you there. I'm not sure when he sleeps, but is always around when you need him. The rest of the team are supportive and available. The automations are our other most liked feature. The ability to set rules based actions, create auto invoices, send emails when something happens, move orders around automatically is great. I genuinely could not find another piece of similar software that will do as much as orderhive does, for the price point that it does it at. It is not perfect by any means, but even in their flaws, they excel: there is, built in, a feedback feature which when opened, will allow you to search for issues highlighted by other users and from there you can see if it is development, planned, executed etc. If something needs doing they listen to users almost constantly and will implement it. It feels like they are building and evolving the platform on almost a daily basis and based on customer feedback, which is awesome.

    Cons

    The one downfall of Orderhive is its biggest plus - It's massive. There is no way you will learn it all in a week or even a month. It is so packed with features that it's impossible to know how many ways it will fix workflows or what it can help you with, simply because it is so flexible; this takes time to learn. The demo version is not long enough (2 weeks) and you'll need to pay for the team to set you up ($99). This is a bit catch 22, when you do the demo with demo data, it looks like a fairly standard bit of kit - nice but nothing super special. It's only when you actually get your data in there and start using it that you begin to understand how and why it will help. You need to pay for this though, and i as a demo user, did not want to pay to be set up in a piece of software that by definition I hadn't decided i was using yet. Doing the demo with the team definitely helped and I recommend it to everyone. It's impossible to get an idea of it on your own. The help database is good, lots of videos, but way more depth is needed in articles to understand how features work the way they do. For example, what rules the automations follow. What order they get activated in. If one is triggered and another 2nd later automations instructions conflict with it, what happens. The automations side is new and I feel like they're still building it out though, so probably more articles will come later. The features though are great, and we genuinely couldnt run our business without them.

    Reasons for Switching to Cin7 Core

    It's more intuitive. It has almost all the features of all the others put together. Everything it doesn't do is in progress and the team are super responsive to adding features and helping you make the software work for you. Customer service is better, the price point is appropriate and it is just better. It is supremely powerful and it would recommend anyone use it and/or switch.
    Kara
    Overall rating
    • Industry: Farming
    • Company size: 2–10 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 3.0 /10

    It was DEAR to me until it wasn't

    Reviewed on 14/11/2018

    We discovered a technical glitch that caused severe bloat to our database that was seemingly...

    We discovered a technical glitch that caused severe bloat to our database that was seemingly stemming from DEAR. We approached the DEAR team leader with the matter. Rather than accepting responsibility and assuring us that he would provide the customer service that was necessary, he did not. He instead brought attention to other aspects of the integration. After three months of pain, and moving to a new web hosting environment, and being down for 24 hours and up and down for a total of 3 months, a technical team was able to isolate the issue as being related to DEAR, and for the last 48 hours I have still not heard back from the DEAR tech LEAD on a fix, or with any offer of any kind to help us get back up and running the way that we are supposed to be. We are trying to trouble-shoot without any answers coming from the DEAR development team. I have never seen anything this lacking in terms of customer service in my 30 years of business. I am disappointed and expected more from the tech LEAD and DEAR customer service.

    Pros

    I created a requirements document of what we needed in an Inventory Management System and DEAR met all of them. I was so excited to find such a robust and affordable software solution in the cloud that hit all of my notes in my small indie maker business.

    Cons

    It was very very difficult for us to try and implement this product on our own. We hired an outside DEAR consultant. We spent $10K in consulting fees to get up and running. It took just about 8-9 months with a FTE almost completely focused 3/4 time and problems with the integration started just about the same time that we were up and running. Though we did not realize our problems with our web site were related to DEAR. We experienced outages and slowness on our site and were directed to take matters up with our hosting company. They reset and tuned our database-- and still we experienced slow performance. Because there are many moving parts-- and several outside vendors-- each pointing to each other--- it was this long, painful, expensive journey before we arrived right back to DEAR with the performance issues stemming from their API.

    Luke
    Overall rating
    • Industry: Food & Beverages
    • Company size: 11–50 Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 7.0 /10

    Great Product, Great Price

    Reviewed on 24/06/2019

    DEAR does exactly what it says it does, its a no frills solution for a company with basic inventory...

    DEAR does exactly what it says it does, its a no frills solution for a company with basic inventory needs. We moved to DEAR from MS Dynamics NAV due to the fact that Dynamics options were limitless and for a still small but growing business it was too feature heavy and navigating around to get to the parts we needed was tiresome. What I'd really like to see is a stronger roadmap now from Dear to ramp up their features, particularly reporting isn't great, its quite static and you can't build your own, so a report builder would be ideal or an integration with a BI service so that you can build reports elsewhere. Our particular bugbear is trying to track down stock by batch and location, the information is there but its not in the best format. However for the price you can't complain, dear is an easy to use product that serves a wide variety of needs.

    Pros

    Easy to use, value for money, cloud based, integrates with finance package, support is great.

    Cons

    Reporting functionality needs work, no ios app, light on more advanced features

    Alternatives Considered

    Cin7 Omni and Unleashed

    Reasons for Choosing Cin7 Core

    Old solution was too feature rich, overkill for our current needs, Dear suits perfectly, although is probably going to be too feature light for us in 12-18 months unless their roll out of features increases.

    Switched From

    Dynamics 365

    Reasons for Switching to Cin7 Core

    Just fitted our needs better in terms of layout and usability. Personal perference, all the options we looked at were pretty much the same in terms of features. Cin7 is more expensive though and requires implementation and a fee for that.
    Luke
    Overall rating
    • Industry: Wholesale
    • Company size: 11–50 Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    A shot in the arm every business needs

    Reviewed on 28/01/2021

    A worthwhile and rewarding learning curve.

    A worthwhile and rewarding learning curve.

    Pros

    Cloud .... Cloud .... Cloud - This cannot be understated in the world we currently live.

    The support is amazing - its on what's app for goodness sake, can't get much better than that.

    The UI is very clean and intuitive.

    The integrations save loads of time and money.

    Plus all the bog standard features you expect from an ERP system but will actually use because dear is easy to use - the amount of times I hear ' we can do that in SAP but there were too many technical issues so it was never implemented' you don't get that with Dear and if you need help its there for you.

    Cons

    It is unable to negotiate a UK-AU free trade deal - Dear please work on that ;)

    There is not much I can put in this box that dear isn't aware of and attempting to address in earnest.

    The dear academy will address the difficulty of onboarding new employees that aren't used to ERP systems.

    Alternatives Considered

    Unleashed

    Reasons for Choosing Cin7 Core

    Covid 19

    Reasons for Switching to Cin7 Core

    Your never going to get a software that 100% fits with your current business processes but the fact you have a software provider that actively looks to improve and seeks criticism (its not always a bad word) then publishes its roadmap on addressing gaps, is pragmatism in action. Supported (and well documented) API access can plug any holes in dears offering.

    Response from Cin7

    Hello Luke,

    Thank you for your valuable feedback. We continually thrive to do our very best to serve our customers. If you would like to master DEAR we do have a DEAR Academy (https://academy.dearsystems.com/) which will help you become an Inventory Pro.

    Please feel free to contact us via email ([email protected]) or on WhatsApp (+44-1244-940807) if you have any questions or concerns.

    Best Regards,
    DEAR Team.

    Showing 5 reviews of 705 Read all reviews

    Cin7 Core FAQs

    Below are some frequently asked questions for Cin7 Core.

    Cin7 Core offers the following pricing plans:

    • Starting from: US$349.00/month
    • Pricing model: Subscription
    • Free Trial: Available

    Cin7 Core has the following typical customers:

    Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000

    Cin7 Core supports the following languages:

    Chinese, English, Traditional Chinese

    Cin7 Core supports the following devices:

    Android (Mobile), iPhone (Mobile), iPad (Mobile)

    Cin7 Core integrates with the following applications:

    Avalara, BigCommerce, CROSSFIRE, Capsule, Crossfire, Easy Insight, EzzyBills, Handshake, Handshake, HubSpot CRM, Inventory Planner, Lokad, LoyaltyLion, Magento Marketplace, PayPal, PencilPay, Pepperi, Pinch, Prospect CRM, QuickBooks Online, Salpo CRM, ShipStation, Shippit, Shiptheory, Shopify, Square Point of Sale, Starshipit, StockTrim, Stripe, Vend, WooCommerce, Xero, Zapier, authorize.net

    Cin7 Core offers the following support options:

    Email/Help Desk, FAQs/Forum, Knowledge Base, 24/7 (Live rep), Chat

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