About Pike13

We believe that business owners should focus on their clients instead getting bogged down in administrative tasks. That's why we created Pike13.

With easy scheduling, client management, and payment processing, Pike13 – custom branded to fit your business' look and feel – makes it easy for you to manage your fitness or fine arts instruction business from any smartphone, tablet, or desktop computer. That way, you can focus your energy on growing your business and doing what you love.

Track sales, revenue, and retention rates with real-time reporting and analytics.

Track attendance counts, sign clients into class, update or confirm the class roster, and automate class waitlists.

Easily manage staff payroll, accounting for variable rates, tips, bonuses, and commissions.

Use client profiles to quickly view and update history, photos, notes, schedules, and payments, all available on a mobile-friendly platform. Text or email notifications let clients know if there are issues with their account, so you can address them before they become a bigger–and expensive–issue.

Accept payments and sell memberships on the go, and get less complex, less expensive, and transparent merchant processing with no hidden fees. Securely send, sign, and store digital client contracts and waivers through integration with Smartwaiver.

Brand and automate your email campaigns through integrations with BrandBot, MailChimp and Emma.

Pricing starting from:

US$118.00/month

  • Free Version
  • Free Trial
  • Subscription

Top 5 alternatives to Pike13

Key benefits of Pike13

Schedule classes, workshops, and appointments with clients anywhere, anytime
Access and update client profiles — schedule, history, photos, notes — all on your mobile device.

Set alerts for billing issues you can address them before they get expensive.

Sign clients into sessions, update the roster, and verify participant counts.

Auto-enrollment and waitlists make scheduling easier for clients and increase retention.

Smart reporting offers clear, relevant, actionable data that helps you measure the health of your business.

99.9% platform uptime means business is always open.

A dedicated onboarding specialist guides you through software setup.

Pike13’s top-rated customer care team quickly addresses any issues.

Devices

Business size

S M L

Markets

Australia, Canada, United Kingdom, United States

Supported Languages

English

Pricing starting from:

US$118.00/month

  • Free Version
  • Free Trial
  • Subscription

Top 5 alternatives to Pike13

Images

Pike13 Software - Schedule classes, courses, camps and appointments. Built-in waivers ensure that no signatures are missed. Customizable fields allow you to capture the client information you want. Reminders and notifications improve attendance and retention rates.
Pike13 Software - 99.92% uptime means business is always open. Our on-site development team works hard to provide the most reliable scheduling software available. And if you run into an issue, don't worry. Pike13 customer support is the best in the industry.
Pike13 Software - Pike13's reporting options all have one thing in common: each one is designed to help you make smart business decisions. Pre-built reports offer robust data to help you focus on the client and financial data that best measures the health of your business.
Pike13 Software - Embeddable widgets make it easy to display your Pike13 schedule on your website. A free Client App puts your business in your clients' pockets. Available option to brand the Client App to your business.
Pike13 Software - Keep client information in close reach on any device. Quickly view profile information, upcoming activities, account history, and any alerts. Use public or private Notes to add even more detail to profiles. Link dependent and guardian accounts.
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Pike13 video
Pike13 video
Pike13 Software - Schedule classes, courses, camps and appointments. Built-in waivers ensure that no signatures are missed. Customizable fields allow you to capture the client information you want. Reminders and notifications improve attendance and retention rates.
Pike13 Software - 99.92% uptime means business is always open. Our on-site development team works hard to provide the most reliable scheduling software available. And if you run into an issue, don't worry. Pike13 customer support is the best in the industry.
Pike13 Software - Pike13's reporting options all have one thing in common: each one is designed to help you make smart business decisions. Pre-built reports offer robust data to help you focus on the client and financial data that best measures the health of your business.
Pike13 Software - Embeddable widgets make it easy to display your Pike13 schedule on your website. A free Client App puts your business in your clients' pockets. Available option to brand the Client App to your business.
Pike13 Software - Keep client information in close reach on any device. Quickly view profile information, upcoming activities, account history, and any alerts. Use public or private Notes to add even more detail to profiles. Link dependent and guardian accounts.

Features

Total features of Pike13: 149

  • ACH Payment Processing
  • API
  • Access Controls/Permissions
  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Attendance Management
  • Attendance Tracking
  • Attendee Tracking
  • Automated Scheduling
  • Availability Management
  • Billing & Invoicing
  • Booking Management
  • CRM
  • Calendar Management
  • Calendar Sync
  • Cancellation Management
  • Class Management
  • Class Registration
  • Class Scheduling
  • Client Database
  • Client Management
  • Client Portal
  • Client Profiles
  • Communication Management
  • Communications Management
  • Confirmation/Reminders
  • Contact Database
  • Contact Management
  • Contract/License Management
  • Credit Card Management
  • Credit Card Processing
  • Customer Accounts
  • Customer Database
  • Customer History
  • Customer Management
  • Customer Profiles
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Daily Reports
  • Data Import/Export
  • Data Security
  • Data Visualization
  • Discount Management
  • Document Management
  • Document Storage
  • Dues Management
  • Electronic Payments
  • Electronic Signature
  • Email Management
  • Email Marketing
  • Email Reminders
  • Email Templates
  • Employee Management
  • Employee Scheduling
  • Enrollment Confirmation
  • Enrollments/Onboarding
  • Event Calendar
  • Event Management
  • Event Scheduling
  • Faculty/Staff Management
  • Financial Management
  • For Music Schools
  • For Yoga/Pilates Studios
  • Group Registration
  • Group Scheduling
  • Instructor Management
  • Invoice Management
  • Marketing Automation
  • Member Accounts
  • Member Communication
  • Member Database
  • Member Directory
  • Member Management
  • Member Portal
  • Member Types
  • Membership Management
  • Membership Renewals
  • Mobile Access
  • Mobile Alerts
  • Mobile App
  • Multi-Language
  • Multi-Location
  • Multiple User Accounts
  • Online Booking
  • Online Payments
  • Online Registration
  • Onsite Registration
  • Parent Portal
  • Parent/Student Portal
  • Payment Processing
  • Payroll Management
  • Performance Metrics
  • Pet Birthday Tracking
  • Pet Grooming
  • Photo Management
  • Point of Sale (POS)
  • Practice Log
  • Progress Tracking
  • Project Time Tracking
  • Promotions Management
  • Purchasing & Receiving
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Scheduling
  • Recurring Tasks
  • Recurring/Subscription Billing
  • Registration Management
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Rescheduling
  • Room Booking
  • SMS Messaging
  • Sales Reports
  • Sales Tax Management
  • Scheduling
  • Score Tracking
  • Search/Filter
  • Secure Login
  • Self Check-in/Check-out
  • Self Service Portal
  • Skills Tracking
  • Staff Management
  • Staff Scheduling
  • Student Management
  • Student Portal
  • Subscription Plan Management
  • Summary Reports
  • Surveys & Feedback
  • Task Management
  • Task Scheduling
  • Team Management
  • Third Party Integrations
  • Time & Expense Tracking
  • Transaction History
  • Video Support
  • Visitor Management
  • Wait List Management
  • Website Integration
  • eCommerce Management

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Zen Planner

4.3
#3 Alternative to Pike13
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Reviews

Overall rating

4.1 /5
(136)
Value for Money
4.1/5
Features
3.9/5
Ease of Use
4.1/5
Customer Support
4.1/5

Already have Pike13?

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Showing 5 reviews of 136
Marissa
Overall rating
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support

We LOVE Pike13. They offer everything a small studio, or a large gym needs to operate.

Reviewed on 04/06/2018

Pros

Ease of use, and reliability are amazing! But my FAVORITE thing is definitely the staff app. I can do almost everything from the staff app, so I can work from anywhere, at any time.

From running payroll to creating packages or plans, it does it all. Most apps come with limited function, but this software is almost as complete as the desktop version.

And what I love about the company is they are always trying to get better. We have been users for man years and they add things I haven't even thought about needing. Its a pleasure to be a customer.

Cons

The reporting can be a bit confusing for me. Recently they have added a new reporting feature which has much more information, but I still struggle trying to see exactly what I need at times.
But I cant even call it a complaint. I had to really think of something to answer this question.

Response from Pike13

Hi Marissa,

Thank you so much for the feedback. We truly appreciate knowing what works and what our customers would like to see. As questions come up about reporting, please continue working with our customer care team and your account manager. We are happy to have calls to help you build exactly what you need to see.

Thank you,
Cindy Schneider
Manager, Customer Success

Rebekah
Overall rating
  • Industry: Entertainment
  • Company size: 2-10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Outstanding Software!

Reviewed on 16/08/2019

Absolutely 100% positive and fantastic experience. Customers comment on how easy it is to use and I...

Absolutely 100% positive and fantastic experience. Customers comment on how easy it is to use and I greatly value this software.

Pros

I love how versatile it is. i need to be able to run both monthly tuition for regular, weekly classes, plus courses plus punch cards, as my business serves many different populations. I love how easy it was to set-up and how easy it is for my staff to learn. I don't have to provide training for new employees. For the weird times things don't go as planned, customer service is on top of it, very speedy, thorough and helpful.

Cons

The reporting end is so versatile that I don't know how to easily pull up reports. there are so many ways to filter, which can be a good thing, but I don't know how to pull it up. I wish I could get notifications when someone buys a particular package that I am waiting to get sold.

Alternatives Considered

Mindbody

Reasons for Switching to Pike13

I have heard terrible things about Mindbody. It's hard to set-up, etc, they are raising prices and the worst part is how intrusive they are with their advertising. They won't stop calling or e-mailing me!!!

Response from Pike13

Hi Rebekah,

Thank you so much for taking the time to provide a review of our product. We appreciate the comments and the feedback!

Thank you,
Cindy Schneider
Director of Customer Success

Brittnee
Overall rating
  • Industry: Music
  • Company size: 2-10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Avoid... You will thank me later!

Reviewed on 05/10/2018

I would not recommend Pike13 to anyone due to their poor customer service and their lack of respect...

I would not recommend Pike13 to anyone due to their poor customer service and their lack of respect for their clients.

Pros

Booking Emails: I like the fact that the program sends booking emails on a regular basis. Parents like them for the reminders.

Credit Card Processing: It has a nice feature built in that allows credit card processing. They did not tell me upfront that there is a monthly fee associated with it and then said "oh someone should have told you that." Once again, blame game.

Documents: The docusign feature is a nice ad on. However, if you want to customize your form, good luck. Pike13 doesn't really want to help you on this and once again try to play the "stupid" card on it.

Reports: The reports are nice if you can understand how to use them. They are kinda difficult to get around if your account manager does not explain them in detail.

Cons

Customer Service Attitude: They don't care once they have your money. Make sure you put a note on your calendar one year out or your service contact will be renewed. Don't expect to speak with anyone over the phone, everything is done through email.

On Boarding: I was indifferent about the on boarding process. The guy belittled me several time about coding and whatnot. I was a graphic and website designer by trade and on numerous occasions he talked in circles to try to confuse me. Basically their software doesn't allow for many custom changes and they would prefer to confuse you instead of being straight forward about it.

Text messaging: This is not default on the product. I was told that it was. All clients have to enable the feature. When you are dealing with 200+ clients you don't want to have to go through this process with every single client on how to sign up, sign on, go through all of their individualized settings - just to set up a text message.

Interface: The interface is very straight forward. There isn't any real customizations on it. You get what you get.

Response from Pike13

Hi Brittnee,

Thank you for your review and candor. I am sorry that our service has not met your needs. Your account manager will reach out to you shortly to discuss your cancellation request.

Thank you,
Cindy Schneider
Manager, Customer Success

Michelle
Overall rating
  • Industry: Music
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great "real time" scheduling

Reviewed on 21/01/2022

Pike13 has everything we need and continues to evolve and change with the business. I really do...

Pike13 has everything we need and continues to evolve and change with the business. I really do like the most recent update!

Pros

This software processed our monthly billing, scheduling, cancellations, and more. If this software went down, we wouldn't be able to operate our business. Thankfully, in the 7+ years I've been using it, I haven't had to worry about that.

Cons

I wish that we were able to send emails to a whole schedule for the day. For example, if we need to send an informational email to our schedule, we have to do that for each person. We are able to cancel a whole day, just not send them a mass communication without cancelling.

Dan
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 2-10 Employees
  • Used for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Used Pike13 (formerly FrontDesk) for years

Reviewed on 14/04/2020

Overall I was pretty happy the experience, eventually we decided to part ways though.

Overall I was pretty happy the experience, eventually we decided to part ways though.

Pros

Very stable platform, app made it easy to access / manage remotely.

Cons

I was a grandfathered user on an older plan - I eventually left since I got tired of having limited access to reports and metrics that would be included if I 'upgraded'

Alternatives Considered

Wodify, Zen Planner and Mindbody

Reasons for Switching to Pike13

Seemed like a simpler platform at the time. Good social media reviews.

Response from Pike13

Hi Dan,

Thank you for taking the time to provide a review even after switching platforms. It is great to hear from all of our customers, past and present. We hope you are doing well.

Thank you,
Cindy Schneider
Director of Customer Success

Showing 5 reviews of 136 Read all reviews

Pike13 FAQs

Below are some frequently asked questions for Pike13.

Pike13 offers the following pricing plans:

  • Starting from: US$118.00/month
  • Pricing model: Subscription
  • Free Trial: Available

Pike13 offers pricing that fits your business at a flat rate with no surprises. Depending on your business needs, Pike13 offers three plans: Essential, Advanced, and Premium, ranging from $118/month to $237/month. Enterprise plans are also available — ask our sales team for custom pricing. All plans include guided setup and training with a dedicated onboarding specialist, help migrating your data, a staff app and client kiosk app, a customer success manager, and access to our top-rated customer care team.

Pike13 has the following typical customers:

2-10, 11-50, 51-200, 201-500, 501-1,000

Pike13 supports the following languages:

English

Pike13 supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

Pike13 integrates with the following applications:

BrandBot, Celero, ClassPass, Emma, Facebook Business Suite, Gmail, Google Analytics 360, Google Calendar, IntegraPay, Looker, Mailchimp, Microsoft Outlook, MySkillChart, PayPal, Paysafe, Perkville, Smartwaiver, TRP, TransNational Payments, WordPress, Zapier

Pike13 offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat

Related categories

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