--- description: If you're in a hunt for the best solution for your business, learn what Salesforce Service Cloud has to offer thanks to GetApp Singapore. We provide the most detailed information on pricing, benefits, and disadvantages of software. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Salesforce Service Cloud Price, Reviews & Ratings | GetApp Singapore 2026 --- Breadcrumb: [Home](/) > [Customer Service Software](/directory/231/customer-service/software) > [Salesforce Service Cloud](/software/91754/salesforce) # Salesforce Service Cloud Canonical: https://www.getapp.sg/software/91754/salesforce Page: 1 / 35\ Next: [Next page](https://www.getapp.sg/software/91754/salesforce?page=2) > Agentforce Service is a customer service platform offering seamless support across channels like contact centers, field service, HR, and IT. It integrates human agents with AI on a unified platform to personalize interactions. Features include omni-channel engagement, case management, knowledge bases, and analytics tools, enabling organizations to enhance team performance and customer satisfaction. > > Verdict: Rated **4.5/5** by 832 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of Salesforce Service Cloud Centralizes customer interactions across channels, enabling seamless and consistent support experiences. Combines AI and human expertise to increase productivity, reduce case resolution times, and improve customer satisfaction. Provides service teams with data-driven insights and intelligent recommendations for proactive issue resolution and continuous improvement. Supports integration with sales, marketing, IT, and HR systems, allowing for unified operations and a complete view of each customer. Simplifies administration and setup, creating a flexible platform that scales with evolving business needs. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 832 Reviews | | Ease of Use | 4.1/5 | Based on overall reviews | | Customer Support | 4.3/5 | Based on overall reviews | | Value for Money | 4.2/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Salesforce - **Location**: San Francisco, US - **Founded**: 2003 ## Commercial Context - **Starting Price**: US$25.00 - **Pricing model**: Per User (Free version available) (Free Trial) - **Pricing Details**: Starter Suite: $25 / user / month Professional: $80 / user/ month Enterprise: $165 / user/ month Unlimited: $330 /user/month Einstein 1 Service: $500 /user/month All plans are billed annually. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Arabic, Bulgarian, Chinese, Croatian, Czech, Danish, Dutch, English, Finnish, French, German, Greek, Hebrew, Hungarian, Indonesian, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Romanian, Slovak, Slovenian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian, Vietnamese - **Available Countries**: Australia, Austria, Belgium, Brazil, Canada, China, Denmark, Finland, France, Germany, India, Indonesia, Ireland, Israel, Italy, Japan, Malaysia, Mexico, Netherlands, Norway and 14 more ## Features - AI Copilot - API - Access Controls/Permissions - Accounting Integration - Activity Dashboard - Activity Tracking - Alerts/Escalation - Alerts/Notifications - Appointment Management - Approval Process Control - Asset Lifecycle Management - Asset Tracking - Assignment Management - Audit Management - Audit Trail - Automated Routing - Automated Scheduling - Automatic Call Distribution - Autoresponders - Availability Management ## Integrations (17 total) - CRM Analytics - Elastic Enterprise Search - Five9 - Gainsight CS - Helpshift - InGenius - LiveOps - Natterbox - NiCE CXone - Quip - Salesforce Marketing Cloud - Salesforce Platform - Salesforce Sales Cloud - Salesforce Starter - Talkdesk ... and 2 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Customer Service Software](https://www.getapp.sg/directory/231/customer-service/software) ## Related Categories - [Customer Service Software](https://www.getapp.sg/directory/231/customer-service/software) - [Knowledge Management Software](https://www.getapp.sg/directory/257/knowledge-management/software) - [Call Centre Software](https://www.getapp.sg/directory/275/call-center/software) - [Help Desk Software](https://www.getapp.sg/directory/287/help-desk-ticketing/software) - [ITSM Tools](https://www.getapp.sg/directory/292/it-service-management-itsm/software) ## Alternatives 1. [Salesforce Sales Cloud](https://www.getapp.sg/software/90378/salesforce) — 4.4/5 (18811 reviews) 2. [Zendesk Suite](https://www.getapp.sg/software/9448/zendesk) — 4.4/5 (4094 reviews) 3. [Freshdesk](https://www.getapp.sg/software/10317/freshdesk) — 4.5/5 (3486 reviews) 4. [LiveAgent](https://www.getapp.sg/software/91301/liveagent) — 4.7/5 (1789 reviews) 5. [LiveChat](https://www.getapp.sg/software/8385/livechat) — 4.6/5 (1727 reviews) ## Reviews ### "Best-in-class CRM and support solution" — 4.0/5 > **Kelly** | *16 October 2023* | Computer Software | Recommendation rating: 9.0/10 > > **Pros**: Anyone can pick it up and start using it right away. Numerous special functions help users grasp the situation and perform effectively. Learning about and using Salesforce is a requirement of using Service Cloud. > > **Cons**: I wish I could send out a mass email to all of my accounts and track their activities in one place. In a broad sense, that would assist advisors save time. It would be convenient if a call could be recorded for more than two accounts at once. > > It's a win-win for both your business and your customers. Customer service has been boosted as a result. The help and service provided to customers has improved. It makes work more adaptable and scalable. ----- ### "Salesforce integration saves time all around." — 5.0/5 > **Holly** | *14 February 2026* | Alternative Dispute Resolution | Recommendation rating: 10.0/10 > > **Pros**: It is omnichannel functionality and has Einstein AI enabled tools to regulate conversations and interact with warm tones. > > **Cons**: Nothing. It streamlines the whole customer journey from initial contact through the preferred channels to support cases. > > It has been enjoyable and so streamlined. It makes the agent and customer experience consistent and quick. ----- ### "Terrible for support" — 3.0/5 > **Verified Reviewer** | *6 October 2022* | Information Technology & Services | Recommendation rating: 1.0/10 > > **Pros**: They have good reporting tools for management. It’s easy to create views and charts. > > **Cons**: Sluggish, ugly interface, poor integration, difficult to customize. > > Extremely negative from a support perspective. ----- ### "Customer Care thrives in Service Cloud" — 5.0/5 > **Verified Reviewer** | *17 September 2025* | Retail | Recommendation rating: 10.0/10 > > **Pros**: Service Cloud is a very flexible tool. Although I've only used it at my current company, it's very easy to see how it could be useful for any customer care team in any industry. > > **Cons**: As is the case with any call center manager, so much of its effectiveness depends on how the Salesforce administrator sets up the tool so that it's useful to the agents. A good admin can really unlock the productivity potential of its agents if they have a deep understanding of how the agents need to work. > > Our admin has built a tremendous amount of customization into Service Cloud, but has also made it easy for agents to learn and then to thrive on the job. It is easy for teams to cross reference service tickets between teams thanks to the categories our admin built in. ----- ### "Great Platform" — 5.0/5 > **Ping** | *24 April 2026* | Oil & Energy | Recommendation rating: 9.0/10 > > **Pros**: It is really getting better and help a lot to consolidate all documents in one platform. And it is pretty reliable as well\! > > **Cons**: It does not allow multiple uploads at once on the cloud platform, and the download selection is not the most convenient way to navigate. > > It is still a good platform and provides not only CRM but also operations. It also allows tailor made functions to suit individual needs ----- Page: 1 / 35\ Next: [Next page](https://www.getapp.sg/software/91754/salesforce?page=2) ## Links - [View on GetApp](https://www.getapp.sg/software/91754/salesforce) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data