About LogicMonitor

LogicMonitor’s SaaS-based observability and IT operations data collaboration platform helps ITOps, developers, MSPs and business leaders gain visibility into and predictability across the technologies that modern organizations depend on to deliver extraordinary employee and customer experiences. LogicMonitor seamlessly monitors everything from networks to applications to the cloud, empowering companies to focus less on troubleshooting and more on innovation.


Key benefits of LogicMonitor

Deploy faster, scale effortlessly:

LogicMonitor’s SaaS-based platform works across complex and geographically distributed infrastructures without any additional hardware.

Cloud first, hybrid ready:

Flexible architecture works with on-premise, hybrid, and cloud environments, so deployment models are driven by business goals, not IT limitations.

Insights you can actually use:

Automated monitoring templates give you the metrics you need with minimal configuration, freeing up team members for more strategic activities.

Eliminate tool sprawl:

LogicMonitor’s comprehensive platform has built-in alerting, reporting, and dashboards in one place, so teams can do more with fewer resources.

End-to-end observability:

Monitor your entire infrastructure, including servers, storage and virtualization, networking, and cloud resources, to ensure application performance and availability.


Images

LogicMonitor Software - LogicMonitor NOC Dashboard
LogicMonitor Software - Enterprise Monitoring Dashboard
LogicMonitor Software - AWS EC2 Monitoring Dashboard
LogicMonitor Software - Network Topology & Performance Dashboard
LogicMonitor Software - Cisco Performance Monitoring Dashboard
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LogicMonitor video
LogicMonitor video
LogicMonitor video
LogicMonitor Software - LogicMonitor NOC Dashboard
LogicMonitor Software - Enterprise Monitoring Dashboard
LogicMonitor Software - AWS EC2 Monitoring Dashboard
LogicMonitor Software - Network Topology & Performance Dashboard
LogicMonitor Software - Cisco Performance Monitoring Dashboard

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Starting Price

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Ease of Use

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Reviews

Overall rating

4.6 /5
(109)
Value for Money
4.3/5
Features
4.5/5
Ease of Use
4.3/5
Customer Support
4.6/5

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Software buyers need your help! Product reviews help the rest of us make great decisions.

Showing 5 reviews of 109
Peter
Overall rating
  • Industry: Higher Education
  • Company size: 501–1,000 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 7.0 /10

Simple to learn, hard to master

Reviewed on 30/11/2018

Pros

LogicMonitor offers us the ability to monitor pretty much anything, from web apps to mail servers. Allowing a great deal of customization and features. You can configure LogicMonitor to do pretty much anything!
The inital setup was relatively easy and pain-free, with the basics being easy to pick up and get your head around.
The user interface is very well laid out, also offering the ability to customize how widgets and dashboards are displayed.

Cons

Though the initial setup was pain-free, getting to grips with the more advanced features is rather difficult. We've been using LogicMonitor for a decent time now, but still don't know exactly what everything does.
To compound this problem, their documentation and tutorials aren't the best all and leave much to be desired.

Verified Reviewer
Overall rating
  • Industry: Information Technology & Services
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

This software flagged up issues before they became issues allowing us to drastically reduce...

Reviewed on 14/01/2019

LogicMonitor has drastically increased the response time that we have when troubleshooting server...

LogicMonitor has drastically increased the response time that we have when troubleshooting server related issues and provides huge oversight on all critical systems, often allowing us to fix problems because they affect the production environment.
Whilst lacking when compared to the full version, the app does allow monitoring whilst on the go which can be useful when travelling home and a server develops a fault.

Pros

The dashboard can be heavily customised to allow for total flexibility on what we want to focus on.
Alerts can be individually customised to allow for any level of contact ranging from email, to text, to phone calls at any time. On several occasions I have been woken up in the middle of the night in time to fix a major issue before it caused any downtime for the users.
LogicMonitor can be installed on a host of different devices outside of servers (which is where we primarily use it). We have it installed on the server room temperature monitor providing early warning if the Air-Con goes down. We have it on the UPS where it tracks the remaining charge time to let us know how long we can maintain power in the event of a black out. We have it on the remote desktop server to show how many concurrent logons we have in order to track the performance to user ratio.
In all of these events the tracking is extremely accurate and provides an extremely concise dashboard that allows us to monitor all of the most critical systems from one location.
The alert system has on many occasions allowed us to fix issues before the user has become aware of them.

Cons

The mobile app requires significant work as it provides significantly lesser functionality than the full desktop version. The dashboard and alerts on it in particular need to be updated.

Phil
Overall rating
  • Industry: Financial Services
  • Company size: 1,001–5,000 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 3.0 /10

An exercise in sadness

Reviewed on 18/05/2023

This is supposed to replace our existing monitoring tools, but has caused extreme frustration with...

This is supposed to replace our existing monitoring tools, but has caused extreme frustration with those of us tasked with building, monitoring, and maintaining it.

Pros

I can't think of much that I have found that I like.

Cons

The learning curve is steep. Coming from other products (SolarWinds and WhatsUp Gold), there doesn't seem to be much commonality in how things work. There don't seem to be any preconfigured settings for common devices that would get things usable quickly, everything feels like it is building it from scratch and learning how LM does things. While extremely customizable, I don't have countless hours to make this work. I want to be able to monitor things and customize when necessary.

Adam
Overall rating
  • Industry: Financial Services
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

LogicMonitor from a System Administrator View

Reviewed on 18/05/2023

Pros

I like how it is very agnostic with the platforms it monitors. It can (with effort) monitor anything you want. Their customer service is top top TOP tier. I also like its integrations and the module exchane.

Cons

I feel like RCA can be approved upon. I also feel like actually creating monitors can be quite difficult if its custom.

Verified Reviewer
Overall rating
  • Industry: Information Technology & Services
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Smart, Clean and simple to get up and running

Reviewed on 27/11/2018

We needed a focal point for monitoring as we were relying on vendor specific tools which were...

We needed a focal point for monitoring as we were relying on vendor specific tools which were deployed at individual customer sites, this meant we didn't have an individual dashboard to track alerts.

With LogicMontior we have solved the vendor specific issue and now have a single pane of glass which can be accessed via web browser and easily presented. It's also given us the possibility to develop monitoring services for different vendors.

Pros

Ultimately LogicMonitor allows you to get running straight away with the inbuilt datasources, but once you get familiar with the product you learn the platform has so much to offer. The layout is brilliant and the ability to customize widgets/dashboards to how you want them for yourself and each customer is easy to use.

It's not only the product which is great but the whole LogicMonitor team from technical to the customer success team who deliver an efficient and personal experience and you feel that your not just a number to them.

The inbuilt features are great and get your running straight away, but to unlock the full capabilities you will need to get a handle on the different scripting/powershell requirements for different vendors.

Cons

Although the inbuilt features are great, to unlock the full scale of the platform you do need to know scripting for different vendors - it would be handy to have some whitepapers/kb's to assist with the scripting aspects.

Showing 5 reviews of 109 Read all reviews

LogicMonitor FAQs

Below are some frequently asked questions for LogicMonitor.

LogicMonitor offers the following pricing plans:

  • Starting from: US$375.00/month
  • Pricing model: Subscription
  • Free Trial: Available

One platform, endless possibilities. LogicMonitor is a unified observability platform that includes fully-automated monitoring of infrastructure, cloud, containers, networks, servers, databases, storage, and website uptime. Log analysis and application performance monitoring are available as additional services for even more insights. Contact LogicMonitor directly for more pricing information or a 14-day free trial.

LogicMonitor has the following typical customers:

51–200, 201–500, 501–1,000, 1,001–5,000

LogicMonitor supports the following languages:

English

LogicMonitor supports the following devices:

LogicMonitor integrates with the following applications:

Autotask PSA, ConnectWise PSA, HipChat, PagerDuty, ServiceNow, Slack, Twilio

LogicMonitor offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

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