--- description: If you're in a hunt for the best solution for your business, learn what JIRA Service Management has to offer thanks to GetApp Singapore. We provide the most detailed information on pricing, benefits, and disadvantages of software. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: JIRA Service Management Price, Reviews & Ratings | GetApp Singapore 2026 --- Breadcrumb: [Home](/) > [Customer Service Software](/directory/231/customer-service/software) > [JIRA Service Management](/software/91811/jira-service-management) # JIRA Service Management Canonical: https://www.getapp.sg/software/91811/jira-service-management Page: 1 / 32\ Next: [Next page](https://www.getapp.sg/software/91811/jira-service-management?page=2) > JIRA Service Management is an AI-based platform that unites teams to deliver exceptional service experiences. It helps managers scale support across IT, HR, engineering, and customer service with customizable help centers, automated workflows, and self-service tools. Featuring virtual agents and integration with Atlassian's teamwork graph, it connects people, work, and goals while reducing disruptions and improving incident resolution. > > Verdict: Rated **4.5/5** by 770 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of JIRA Service Management Centralizes service management for IT, HR, operations, and business teams on a single platform. Automates support interactions and incident resolution with AI-powered virtual agents. Enhances collaboration by connecting development and operations teams for faster deployments and reduced risk. Provides always-on support with self-service options and intelligent knowledge management. Customizes workflows and integrates with a wide range of applications to fit diverse organizational needs. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 770 Reviews | | Ease of Use | 4.2/5 | Based on overall reviews | | Customer Support | 4.3/5 | Based on overall reviews | | Value for Money | 4.3/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Atlassian - **Location**: San Francisco, US - **Founded**: 2013 ## Commercial Context - **Starting Price**: US$20.00 - **Pricing model**: Per User (Free version available) (Free Trial) - **Pricing Details**: Free for up to 3 agents 7 day free trial of paid plans Standard: 4-15 agents for $20/agent/month, 16+ agents at discounted price Premium: 4-15 agents for $45/agent/month, 16+ agents at discounted price Enterprise plans are also available, billed annually. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Chinese, Czech, Danish, English, French, German, Hungarian, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Traditional Chinese - **Available Countries**: Albania, Angola, Armenia, Australia, Austria, Azerbaijan, Belarus, Belgium, Brazil, Bulgaria, Canada, China, Croatia, Cyprus, Denmark, Estonia, Finland, France, Georgia, Germany and 33 more ## Features - API - Access Controls/Permissions - Activity Tracking - Agile Methodologies - Alerts/Escalation - Alerts/Notifications - Analytics - Approval Process Control - Approval Workflow - Asset Lifecycle Management - Asset Tracking - Assignment Management - Audit Management - Audit Trail - Automated Routing - Autoresponders - Availability Management - Backlog Management - Backup and Recovery - Barcoding/RFID ## Integrations (98 total) - 8x8 Contact Center - Admin Tools for Jira - Agile Poker for Jira - Apwide Golive - Asana - Asset Management for Jira - Asset Tracker for Jira - Atlas CRM - Azuqua - Balsamiq - BigGantt - BigPicture - BigQuery Connector for Jira - Bitbucket - Boomerang: Reminders for Jira Issues ... and 83 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [Customer Service Software](https://www.getapp.sg/directory/231/customer-service/software) ## Related Categories - [Customer Service Software](https://www.getapp.sg/directory/231/customer-service/software) - [Help Desk Software](https://www.getapp.sg/directory/287/help-desk-ticketing/software) - [ITSM Tools](https://www.getapp.sg/directory/292/it-service-management-itsm/software) - [Remote Support Software](https://www.getapp.sg/directory/563/remote-support/software) - [IT Asset Management Software](https://www.getapp.sg/directory/325/it-asset-management/software) ## Alternatives 1. [Freshservice](https://www.getapp.sg/software/91351/freshservice) — 4.5/5 (751 reviews) 2. [Action1](https://www.getapp.sg/software/2048001/action1-rmm) — 4.9/5 (238 reviews) 3. [PDQ Deploy & Inventory](https://www.getapp.sg/software/2045563/pdq-deploy) — 4.8/5 (341 reviews) 4. [Milvus](https://www.getapp.sg/software/132287/milvus) — 4.8/5 (298 reviews) 5. [Wrike](https://www.getapp.sg/software/9964/wrike) — 4.4/5 (3023 reviews) ## Reviews ### "Streamline excellency on all projects\! 10/10" — 5.0/5 > **Marko** | *11 September 2025* | Computer Software | Recommendation rating: 10.0/10 > > **Pros**: It is undeniably one of the most useful and easy to implement and streamline operational tasks. I have managed to segment everything, from IT aspects to our forecasting aspects in no time. > > **Cons**: Some aspects, such as the Kanban boards could be a bit improved in terms of aesthetics. But no major inconvenience as the functionality is whY makes JIRA different. > > All of our major projects have been supported successfully and all milestones achieved, thanks to JIRA which is not a CRM (most people think so) the fact that our IT had a success rate of 100% is thanks to JIRA streamlining aspects - no information is lost and our teams have full vision on all project aspects. ----- ### "Jira - great tool" — 4.0/5 > **katie** | *11 March 2026* | Oil & Energy | Recommendation rating: 8.0/10 > > **Pros**: I like that Jira service management allows me to track IT projects and allocate work items to the developers working on the project. There is a function that times stand ups which we hold each morning to discuss our work items. If working in an agile framework you can set Jira up to run your sprints , currently we work in 2 weeks sprint. > > **Cons**: Quite hard to set up to start with but once the projects are set up it works well. There is a lot of admin work to add all the tasks however this would be the same as any project set up. > > I now enjoy working with Jira service management now that I have been using this each day for the last year. It is a great tool to spilt out work items and mange these each day using a kahban board , this shows easily what work items we have completed , that are in review/ready to start or in progress. ----- ### "Far to complicated to use effectively" — 2.0/5 > **Edward** | *8 September 2025* | Computer Software | Recommendation rating: 1.0/10 > > **Pros**: The product can be configured in many different ways to support your requirements, and it's good value for small teams. > > **Cons**: The user experience as both an admin and user is terrible. It's impossible to find anything and use in a meaningful way. The learning curve was too steep for me any my clients to find any value in the product. ----- ### "This is a great tool for team building" — 4.0/5 > **Keith** | *28 December 2025* | Financial Services | Recommendation rating: 5.0/10 > > **Pros**: Ease of use and accessible training materials are easy to access made it very easy for our team to start > > **Cons**: None other than had to get integration set up with my aha roadmapping tool which would allow us to create ideas and then > > Allow me to get up and running and working with my team quickly. Quickly able to set up stories, sprints, and ----- ### "Cold Tacos" — 4.0/5 > **Damian** | *15 March 2026* | Information Technology & Services | Recommendation rating: 8.0/10 > > **Pros**: From user perspective i like how easy it is to use, creating multiple specific dashboards, and very good UI/UX when working > > **Cons**: Due to specific usage in company im missing a feature of sth like saving specifics tickets in kind of folder just to me or tags for better filtering ----- Page: 1 / 32\ Next: [Next page](https://www.getapp.sg/software/91811/jira-service-management?page=2) ## Links - [View on GetApp](https://www.getapp.sg/software/91811/jira-service-management) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data