About Zendesk
The best customer experiences are built with Zendesk. Our customer service and engagement products are powerful and flexible, and scale to meet the needs of any business. Zendesk serves over 165,000 businesses across hundreds of industries and all company sizes, offering service and support in over 60 languages.
Zendesk offers the industry leading customer support solution. On average, it increases customer satisfaction by 25% and agent productivity by 30% at any scale. All your customer interactions live in a single, dynamic interface with features like web widgets, pre-defined ticket responses, and a full customer history. Get up and running quickly, and expect to see results even faster.
Zendesk enables support agents to manage conversations with customers across all channels, in one consolidated Agent Workspace. Using automated triggers, customers can be engaged at the moment support is needed, before they've asked their question. Live chat analytics provide measurable insight on customer satisfaction and agent performance, to help businesses ensure that their support services continuously improve.
Pricing starting from:
US$19.00/month
- Free Version
- Free Trial
- Subscription
Top 5 alternatives to Zendesk
Key benefits of Zendesk
The fastest way to great customer support. Rapid setup and deployment.
Increase and improve the quality of customers interactions.
Support your customers across any communication channel including web, email, chat, and social media.
Improve support team productivity and morale. Our customers love us!
Powerful reporting and advanced analytics including 20+ ready to use reports and dashboards.
Quick and easy adoption - no training required. Easy to onboard new agents.
Seamlessly integrate with existing business systems and software using our open API.
Over 700 out-of-the-box integrations with business software such as Salesforce, Google Apps, Atlassian, FreshBooks, and WordPress.
Low TCO and month-to-month payment options.
Secure, reliable, and scalable solution that will meet the demands of your growing business.
World class customer service from our team of highly-skilled customer advocates.
Devices
Business size
Markets
Austria, Australia, Belgium, Brazil, Canada, Switzerland, China, Germany, Denmark, Spain, France, United Kingdom, Hong Kong SAR China, Ireland, India, Italy, Japan, Mexico, Netherlands, New Zealand, Philippines, Sweden, Singapore, Taiwan, United States and 20 others
Supported Languages
Arabic, Chinese, Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Turkish, Ukrainian, zh-hant and 21 others
Pricing starting from:
US$19.00/month
- Free Version
- Free Trial
- Subscription
Top 5 alternatives to Zendesk
Images
Features
Total features of Zendesk: 179
- 360 Degree Feedback
- AB Testing
- API
- Account Alerts
- Account Management
- Active Directory Integration
- Activity Dashboard
- Activity Tracking
- Alerts / Escalation
- Alerts/Notifications
- Appointment Management
- Archiving & Retention
- Asset Tracking
- Assignment Management
- Audit Trail
- Auto-Responders
- Automated Routing
- Automatic Call Distribution
- Availability Management
- Batch Communications
- Blended Call Center
- CMDB
- CRM
- Call Center Management
- Call Logging
- Call Monitoring
- Call Recording
- Call Reporting
- Call Routing
- Call Scripting
- Caller ID
- Campaign Management
- Canned Responses
- Capacity Management
- Case Management
- Cataloging/Categorization
- Change Management
- Chat/Messaging
- Churn Management
- Client Portal
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Community Management
- Complaint Monitoring
- Computer Telephony Integration
- Configurable Workflow
- Configuration Management
- Content Creation
- Content Management
- Contract/License Management
- Corrective and Preventive Actions (CAPA)
- Customer Complaint Tracking
- Customer Database
- Customer Engagement
- Customer Experience Management
- Customer History
- Customer Management
- Customer Segmentation
- Customer Service Analytics
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Import/Export
- Decision Support Systems
- Discussions / Forums
- Document Storage
- Drag & Drop
- Email Distribution
- Email Management
- Email Templates
- Email Tracking
- Event Triggered Actions
- Feedback Management
- File Sharing
- Filtering
- For iPad Devices
- Forms Management
- Full Text Search
- Gamification
- Geotargeting
- Health Score
- Help Desk Management
- IVR / Voice Recognition
- Inbound Call Center
- Incident Management
- Interaction Tracking
- Interactive Content
- Issue Auditing
- Issue Management
- Issue Scheduling
- Issue Tracking
- Knowledge Base Management
- Knowledge Management
- Live Chat
- Macros/Templated Responses
- Manual Dialer
- Mobile Access
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Management
- Multi-Language
- Multiple Scripts
- Multiple User Accounts
- Negative Feedback Management
- Offline Form
- On-Demand Communications
- Onboarding
- Online Forums
- Outbound Call Center
- Performance Metrics
- Personalization
- Phone Key Input
- Predictive Analytics
- Predictive Dialer
- Print Management
- Prioritization
- Proactive Chat
- Problem Management
- Procurement Management
- Progressive Dialer
- Project Management
- Quality Assurance
- Queue Management
- Ratings / Reviews
- Real Time Analytics
- Real Time Data
- Real Time Monitoring
- Real Time Notifications
- Real-Time Chat
- Real-time Consumer-facing Chat
- Real-time Updates
- Recurring Issues
- Release Management
- Reporting & Statistics
- Revenue Management
- Role-Based Permissions
- Routing
- Rules-Based Workflow
- SMS Messaging
- SSL Security
- Screen Sharing
- Search/Filter
- Self Service Portal
- Sentiment Analysis
- Service Catalog
- Service Level Agreement (SLA) Management
- Service Reporting
- Single Sign On
- Social Media Integration
- Social Media Monitoring
- Support Ticket Management
- Support Ticket Tracking
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Task Management
- Template Management
- Text Analysis
- Text Editing
- Text to Speech
- Third Party Integrations
- Ticket Management
- Transcripts/Chat History
- Transfers/Routing
- Trend Analysis
- Usage Tracking/Analytics
- Video Support
- Virtual Assistant
- Voice Customization
- Voice Mail
- Website Visitor Tracking
- Widgets
- Win / Loss Analysis
- Workflow Configuration
- Workflow Management
Alternatives
Freshdesk
Intercom
LiveChat
Salesforce Sales Cloud
Reviews
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- Industry: Information Technology & Services
- Company size: 201-500 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
The most complete CRM nowadays
Reviewed on 27/12/2021
Pros
It letted us build solutions from the ground up, using their App framework (Zendesk app tools) and consuming their perfectly structured API. Zendesk is fully customizable, having custom triggers and automations that executes actions when some business rules are meet.
Cons
We didn't find any problem with Zendesk so far due to the awesome team they have and the immediate support
- Industry: Events Services
- Company size: Self Employed
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
All in one solution
Reviewed on 27/11/2021
Easy implementation
Gradually expanded to other features
Still need better tracking
Easy implementation
Gradually expanded to other features
Still need better tracking
Pros
Replaced a number of systems and allows for tracking history across mediums
Cons
Slow to use when many apps and integrations configured
Alternatives Considered
FreshdeskReasons for Choosing Zendesk
Combine calls tickets and tutorials in one- Industry: Insurance
- Company size: 11-50 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
la pire expérience support qui soit !
Reviewed on 11/01/2022
Zendesk est un excellent service de support.
Malheureusement, en terme d'assistance technique ils...
Zendesk est un excellent service de support.
Malheureusement, en terme d'assistance technique ils sont aux abonnés absents.
Alors qu'ils prévoient contractuellement une assistance téléphonique, celle-ci n'est accessible que d'eux vers leurs clients (impossible de les appeler). Il reste alors à faire une demande d'assistance avec le Chatbot le plus stupide du net ! Je cite à l'envie : demande de se connecter pour s'identifier alors que vous êtes connecté (donc impossible de s'identifier), demande de s'identifier par un code envoyé par email qui arrive une fois sur 4 et lorsque l'email arrive le code est absent (donc impossible de faire une demande), etc.
Parlons enfin des délais de réponse de Zendesk : minimum 3 jours ouvrés pour obtenir une réponse le plus souvent demandant des précisions donc encore 3 jours pour avoir une réponse...
En fait, il ne faut pas avoir besoin d'eux ! Si vous vous plaignez de leurs carences, ils vous proposent de vous communiquer les coordonnées d'intégrateurs !
En résumé, si vous n'avez pas le budget nécessaire pour vous payer un intégrateur et que vous n'êtes pas hyper patient il vaut mieux ne pas choisir Zendesk.
C'est paradoxal : un des meilleurs services de support client du marché propose à ses propres clients la pire expérience support qui soit !
Pros
Performant et efficace. Procure une excellente expérience pour l'utilisateur final
Cons
Service client Zendesk pouvant prétendre à être le plus mauvais du monde
- Industry: Government Administration
- Company size: 501-1,000 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Best in complaint management
Reviewed on 11/10/2021
Its really a simple to use application which assists my organization in collation and processing of...
Its really a simple to use application which assists my organization in collation and processing of clients realtime data. This helped my organization in organizing our services and making improved responses to customer complaints and this definitely built a considerable amount of trust. Thumbs up to Zendesk
Pros
This application has kept us organized for quite sometime especially on the platform of issue resolution of our clients and ticketing. It is a very user friendly application with campaign management and provision of real time data. It is simply a very useful tool.
Cons
I would have loved such a very resourceful tool to have a feature for network monitoring and realtime chatting feature, this would have made its operation more seamless. The major problem is the customer care which I believe doesn't exist.
- Industry: Financial Services
- Company size: 51-200 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 5.0 /10
a good tool from the alphabet (google) house hols
Reviewed on 12/01/2022
a good tool with good capabilities but you should take in mind the pricing package and users...
a good tool with good capabilities but you should take in mind the pricing package and users license that make this tool a very expensive one for big companies
Pros
good support
managed by google
great for big corporate and companies
very versatile tool
Cons
pricing is very high compare to alternative in the market
Alternatives Considered
Zoho DeskZendesk FAQs
Below are some frequently asked questions for Zendesk.Q. What type of pricing plans does Zendesk offer?
Zendesk offers the following pricing plans:
- Starting from: US$19.00/month
- Pricing model: Subscription
- Free Trial: Available
Support only pricing starts at $19 per agent/month. Suite pricing starts at $49 per agent/month. Free trial available.
Q. Who are the typical users of Zendesk?
Zendesk has the following typical customers:
Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001+
Q. What languages does Zendesk support?
Zendesk supports the following languages:
Arabic, Chinese, Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Turkish, Ukrainian, zh-hant
Q. Does Zendesk support mobile devices?
Zendesk supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does Zendesk integrate with?
Zendesk integrates with the following applications:
123FormBuilder, 3CLogic, 8x8 Virtual Office, AWeber, ActiveCampaign, Adobe Commerce, Agile CRM, Agile Central, Aha!, Aircall, Akita, Algolia, Ameyo, Amity, Asset Panda, Automate.io, Autotask PSA, Azuqua, Beanstalk, Bedrock Data, Benchmark Email, BigCommerce, Bitium, Bloomfire, Box, Breeze, Brushfire, Built.io Flow, CA Flowdock, Calendly, Callmaker, Capsule, ChargeDesk, ChargeOver, Chargebee, Chargify, ChartMogul, CheckMarket, Cirrus Insight, ClicData, ClickDesk, ClickHelp, Close, CloudAgent, CloudApp, CollabSpot, ConnectWise Control, Crisp, Customer Thermometer, Cyclr, Cyfe, DataHero, Databox, Device42, Dialpad, Dropbox Business, Drupal, Ducksboard, EZ Texting, EZOfficeInventory, Easy Insight, Emma, Facebook for Business, Falcon.io, Five9, Flowlu, Formstack Forms, FreshBooks, Freshdesk, FullContact, Gainsight CS, Geckoboard, Genesys Cloud CX, Get Satisfaction, GetResponse, GoToAssist, Google Analytics, HappyFox Chat, Harvest, Helpjuice, Helpshift, Hexnode UEM, Higher Logic, Highrise, Hippo Video, Hootsuite, HubSpot CRM, Hubstaff, Humanity, Igloo, Inbenta, Instabug, Instagram, Intercom, Jira, Jitterbit, Joomla, Keap, Kixie PowerCall, Klaviyo, Kudos, Leftronic, Lessonly, LiveChat, LiveOps, LogMeIn Rescue, LoginRadius, Mailchimp, ManageEngine ADManager Plus, ManageEngine Desktop Central, Maropost Commerce Cloud, MeisterTask, Membrain, MessageBird, Microsoft Excel, Microsoft Outlook, Mixpanel, Moxtra, MyFeelBack, NICE CXone, Nectar Desk, Nextiva, Nicereply, Notion, Nutshell, Okta, Olark, OneLogin, Operations Hub, OpsGenie, OroCRM, Ottspotta, OutSystems, PagerDuty, PandaDoc, Pendo, Pipedrive, Pivotal Tracker, Planview PPM Pro, Playvox, Plecto, Podio, Preact, PrestaShop, ProProfs Knowledge Base, Productboard, Projector PSA, Qordoba, QuickBooks Online Advanced, Quip, Quiq Messaging, Receptive, Redmine, SABIO, SAP Business One, SAP Litmos, Sailthru, SalesSeek, Salesforce Sales Cloud, ScreenSteps, Segment, Setmore, Sharpen, Shopify, Skilljar Customer Education, Skyvia, Slack, Slemma, Smartling, Smartlook, Smartsheet, Smooch, SnapEngage, SolarWinds Service Desk, Solve CRM, Spinify, SpiraTeam, Sprinklr, Sprout Social, SugarCRM, SuperReceptionist, SupportSync, SurveyLab, Swiftype, TMetric, Talkdesk, TeamViewer, Teamgate, Teamwork, Time Doctor, TimeCamp, TimeLog, Totango, Transifex, Tray.io, Trello, Truly, Trustpilot, Twilio, UserVoice, Userlike, Usermind, Usersnap, Vanilla, Velaro, VeriShow, Vidyard, Virtual Observer, Vivocha, WHMCS, WISE io, Webex Experience Management, Wistia, WooCommerce, Woopra, WordPress, Workato, WorkflowMax, XCALLY, Yammer, Yext, Yodiz, Yonyx, Yotpo, Zapier, Zen Cart, ZenDesk Chat, Zendesk Sell, Zingtree, Zoho Analytics, Zoho Assist, Zoho Books, Zoho CRM, Zoho Inventory, Zoho Invoice, Zoho Subscriptions, Zoom Meetings, amoCRM, elevio, eyeson, iorad, iridize, kintone, miniOrange, xMatters
Q. What level of support does Zendesk offer?
Zendesk offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat
Related categories
See all software categories found for Zendesk.
