Loc8

Loc8

Full spectrum field service for asset maintenance and job management

3.7/5 (124 reviews)

Loc8 Overview

What is Loc8?

User-friendly, intuitive and free, Loc8 provides a level of expertise absolutely vital for small service businesses. This ready-to-use platform allows its users to create/send quotes, manage their jobs and their teams and get thorough financial insights about their operations. With smart Xero and QuickBooks integrations, all invoices can be created, managed and generated straight from mobile. With Loc8 users can also take credit card payments directly in the field and record cash payments. Loc8 also enables to automatically generate task-based work orders for assets based on location and required maintenance frequency. Loc8 allows its users to react quickly when customers call enabling them to plan ahead and be proactive! With Loc8 users can also create condition and event-based rules to automate their operations. They can automatically and easily notify someone when an asset fails or set an asset to inactive when a parameter is updated.

Loc8 Overview

Pricing

Starting from
A$15.00/month

Pricing options

Free Trial
Free
One Time License
Open Source
Subscription
Value for money

Lite | Free for Life
Pro | $15 AUD / user / month
Pro + | $35 AUD /user / month
Unlimited | Contact Us


Loc8 Features

Devices
Business size
S M L
Markets
Asia, Australia, Canada, China, Europe and 5 others, Germany, Latin America, Middle-East and Africa, United Kingdom, United States
Supported Languages
English

Screenshots

Loc8 screenshot: Loc8 | Manage all your Jobs
Loc8 screenshot: Loc8 | Manage all your Jobs Loc8 screenshot: Loc8 | Invite & Manage your team Loc8 screenshot: Loc8 | Manage your Quotes Loc8 screenshot: Loc8 | Manage your Invoices Loc8 screenshot: Loc8 | Create Work Orders Loc8 screenshot: Loc8 | Manage your Assets Loc8 screenshot: Loc8 | Receive Notifications Loc8 screenshot: Loc8 | Report a Problem

Loc8 Reviews

Loc8 Reviews

Overall rating
3.7
/
5 124 reviews
Excellent
27

Very good
52

Average
33

Poor
9

Terrible
3

Value for Money
3.6
Features
3.6
Ease of Use
3.5
Customer Support
3.8
64% recommended this app
Alexandra B.

I find that loc8 makes too many things too hard, it can be so easy, why isn't it?

We have to use this software to work with a client.


Jon S.

Huge cost & time savings, thank goodness CEO said yes

Cost reduction, smoother job flow, more consistent delivery of jobs to tradies, tracking jobs, reporting, visibility, fraud reduction. Easy to work with both internal guys on tools and external contractors.


Graham B.

A Functional Work Order Manager

Loc8 can be frustrating due to the fact that work order disappear from the app as soon as they go into 'Completed'. Their should be the option to 'hide' a work order once it's completed. This makes it very difficult for a supervisor to monitor jobs on the road and you have to log on through a third party flash browser app, or take your laptop with you everywhere. The sub-contractor desktop dashboard is not as detailed as the supervisor's desktop dashboard which also makes finding details difficult for them. Does have some good features, but the frustrations out-do the positives unfortunately.


Verified Reviewer

Easier to use than V3. Had a few problems with iPad app. A bit glitchy at times


Gail T.

coal face opinion

I feel that the programme is fragile. It slows down to a crawl sometimes, which is very frustrating when there are people waiting on the line. I find the navigation down the form could be improved, as the scroll bar doesn't work very well.


Alexandra B.
Industry: Utilities
Company size: 51-200 Employees

I find that loc8 makes too many things too hard, it can be so easy, why isn't it?

Used Daily for 1+ year
Reviewed on 05/06/2018
Review Source: Capterra

We have to use this software to work with a client.

Pros

I like the drag and drop option. I like the colour code of statues, even though i feel like more colours should be added.

Cons

Unable to add new locations. To add, copy or amend a vendor comment you have to open a whole new small window, why? Unable to highlight tasks and sort by quantity, assets, items... this gets particularly frustrating when there are more than 6 tasks in the job. Also when there are more jobs it gets so hard to amend status or vendor comment to the bottom 3 tasks. Every day template ID has to be added and you are not able to move it to the front, where it belongs, as this is the number one identifier of tasks. Our job requires to know the quantity of jobs in certain statuses. This can get very hard, it would be great to save some statuses to the side bar like with the old version. To enter warranty details, you have to start at 1970! Unable to delete task, everyone makes mistakes! the window to add a new task and makes it hard to identify the correct task. To add pencil notes to a task you have to work with a way too small window, which you are unable to edit or delete after you hit save. After a certain amount of time you are unable to change the status or anything to a task.

Response from Loc8.com

Hi Alexandra,

Thank you very much for taking the time to write a review about our software, we appreciate and value your feedback.

We are aware of the fact that you are currently required to use a restricted portal of Loc8 as part of your contract with a larger organisation.

If you would like, we could organise a call with one of our Support Team members to present you the actual features and benefits of the Loc8 platform which are dramatically different from what you are currently experiencing with this portal.

Do let us know when you have time for a call, we would be pleased to continue this conversation with you!

Best regards,
The Loc8 Team

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 2.0/10

Jon S.

Huge cost & time savings, thank goodness CEO said yes

Used Daily for 6-12 months
Reviewed on 17/11/2017
Review Source: Capterra

Cost reduction, smoother job flow, more consistent delivery of jobs to tradies, tracking jobs, reporting, visibility, fraud reduction. Easy to work with both internal guys on tools and external contractors.

Pros

Two aspects - (1) there are so many functions that are available in this software to manage the job flow, mapping, time tracking, billing, reporting. Its like you just drop jobs in one end, they get done and a report pops out the other end.
(2) I can give the mobile app to a tradie who is totally useless with technology and they can figure it out pretty easily. No training, no support hassles, just load it up, show them for a couple of minutes what I want and they are out in the field.
This new version is much faster than the old version as well. I think we can expand our business off the back of this software into government contracts and probably have quite a bit of cost reduction. We went through a whole selection process looking at simpro, jobber, even maximo but Loc8 had the best functions. It was important to us if it was made in Oz or at least had a big support team here if needed and Loc8 does.

Cons

The initial data migration was pretty easy, the integration with existing systems works really well. I guess the hardest part was the process for making the decision to migrate from our previous system to this. Its hard to get internal people motivated to make a change for the long term sake of the business. I guess that's the same with all decisions that are a key part of ops.

Response from Loc8.com

Hi Jon,

Thank you very much for taking the time to write a review about our software, we appreciate and value your feedback.

We are glad to know that you are satisfied with our product! Customer experience/satisfaction is at the epicentre of our business strategy!

Best regards,
The Loc8 Team

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Graham B.
Industry: Construction
Company size: 10,001+ Employees

A Functional Work Order Manager

Used Daily for 2+ years
Reviewed on 16/11/2016
Review Source: Capterra

Loc8 can be frustrating due to the fact that work order disappear from the app as soon as they go into 'Completed'. Their should be the option to 'hide' a work order once it's completed. This makes it very difficult for a supervisor to monitor jobs on the road and you have to log on through a third party flash browser app, or take your laptop with you everywhere. The sub-contractor desktop dashboard is not as detailed as the supervisor's desktop dashboard which also makes finding details difficult for them. Does have some good features, but the frustrations out-do the positives unfortunately.

Pros

It has desktop and mobile apps.

Cons

The mobile app is extremely limited in its capability.

Response from Loc8.com

REVIEW RELATED TO 2015 LOC8 SYSTEM | New 2017 version available!

Hi Graham,

Thank you for taking the time to write a review about our software!
We agree with some of the elements you pinpoint and we are sorry to hear that your Loc8 experience hasn¿t always been smooth. Unfortunately, your company has not yet upgraded to the current Loc8 platform in which the issues you raise have been addressed and the system vastly improved. 

The new Loc8 platform was release in early 2016 and we strongly encourage you to take advantage of the 14-day free trial so you can take note of the significant improvements. Our support team will get in touch with you and they will do their very best to optimise your Loc8 experience!

Best regards,
The Loc8 Team

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 0.0/10

Verified Reviewer
Industry: Construction
Company size: 51-200 Employees

Easier to use than V3. Had a few problems with iPad app. A bit glitchy at times

Used Daily for 2+ years
Reviewed on 06/04/2018
Review Source: Capterra

Pros

Good for work order management and keeping track of outstanding jobs. It is easy to create a work order either as an administrator or a mobile user.

Cons

The system is designed for field based tech's and is a bit clunky for site based staff. Reporting is very limited. I could do with being able to report based on individual assets but i don't think this is possible. Finding a specific past work order without knowing the number is very difficult.

Response from Loc8.com

Hi,

Thank you very much for taking the time to write a review about our software, we appreciate and value your feedback.

We are glad to know that you have transitioned from V3 to the new platform and that you are in overall satisfied with it. We are still working on improving the product and we are about the release a whole bunch of exciting new features.

Customer satisfaction is highly important to us so, in the meantime, please don't hesitate to let us know if there is anything we can do to help you improve your Loc8 experience. We could easily get one of our Support team members to call you!

Best regards,
The Loc8 Team

Rating breakdown

Value for Money
Ease of Use
Customer Support

Gail T.
Industry: Construction
Company size: 51-200 Employees

coal face opinion

Used Weekly for 6-12 months
Reviewed on 16/11/2016
Review Source: Capterra

I feel that the programme is fragile. It slows down to a crawl sometimes, which is very frustrating when there are people waiting on the line. I find the navigation down the form could be improved, as the scroll bar doesn't work very well.

Cons

When you try to find an address, it shows up and then disappears. You have to then get out of the work order and start again. This happens quite often.
Sometimes, when you are busy, it slows right down.
Sometimes, it will just stop and a window will pop up asking you what you were doing. This is infuriating when you are trying to talk to a tenant and have entered a lot of info, only to find you have to start all over again.
I find I don't trust the programme, I make sure I write everything down and then enter it into the programme after the phone call is over. This is a waste of time, but I find I have lost work so often that I do it as a matter of course
The Description gets lost a lot. I make sure I copy the description every time, because if I don't, that'll be the time that it gets lost.

Response from Loc8.com

REVIEW RELATED TO 2015 LOC8 SYSTEM | New 2017 version available!

Hi Gail,

Thank you very much for taking the time to write a review about our software, we appreciate and value your feedback.

We are sorry to hear that you are facing some issues using Loc8 and we will make sure that your account manager and one of our Support staff get in touch with you.

Customer satisfaction is crucial for us and we want to make your Loc8 experience a success!

We will be in touch shortly.

Best regards,
The Loc8 Team

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 5.0/10

User recommendation
7/10
Based on 124 user ratings
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Loc8 Pricing

Loc8 Pricing

Starting from
A$15.00/month
Free Trial
Free
One Time License
Open Source
Subscription
Value for money

Lite | Free for Life
Pro | $15 AUD / user / month
Pro + | $35 AUD /user / month
Unlimited | Contact Us

Lite | Free for Life
Pro | $15 AUD / user / month
Pro + | $35 AUD /user / month
Unlimited | Contact Us

Value for Money
3.6/5
Based on 124 user ratings
Compare value for money rating with alternatives
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Loc8 Features

Loc8 Features

API
Activity Dashboard
Activity Tracking
Audit Trail
Auditing
Automatic Notifications
Billing & Invoicing
Compliance Management
Customizable Reporting
Data Import/Export
Document Storage
Inventory Management
Inventory Tracking
Invoice Management
Monitoring
Real Time Data
Real Time Reporting
Reporting & Statistics
Third Party Integration
Workflow Management
Features
3.6/5
Based on 124 user ratings
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Categories

Additional information for Loc8

Additional information for Loc8

Key features of Loc8

  • Account manager
  • Asset management
  • Automation
  • Charge templates
  • Custom asset classes
  • Custom fields
  • Custom integration API
  • Custom notifications
  • Customer portals
  • Dashboards & custom views
  • Knowledgebase
  • Loc8 to Loc8 work orders
  • Phone support
  • Preventative work orders
  • Quoting
  • Real-time activity stream
  • Regions
  • Ticketed support
  • Trades
  • Work calendar and schedule
  • Work order tasks
  • Work orders

Benefits

Dashboard
A real-time view of your business with configurable pods to access any information at just a glance.

Assets
A complete asset maintenance solution to manage all of your physical assets, from facilities and buildings, to rail networks and rolling stock, mines, trucks, or any other asset you need to manage and maintain.

Field Service & Dispatch with Calendar View
Manage teams with ease. Plan, schedule and dispatch work through a variety of interfaces including a powerful calendar view. Digitise your service management and field force with Loc8.

Mobility
Extend your operational management into the field with popular mobile devices as well as the latest tablet computers with our GPS capable on-line and off-line applications. iOS, Android and Tablet apps are available.

Reporting
Create and view interactive reports anytime and in real-time. You can even publish reports to your customers and managers in an instant.

Inventory & Warehouse
Manage mobile or remote warehouses as well as inventory and spare parts used during maintenance service and repairs.

Maintenance
Loc8 gives asset owners and service providers total control over the full spectrum of asset maintenance tasks, from reactive calls to value-added preventive work.

Work Orders & Jobs
Easily dispatch work orders to your technicians and subcontractors in real-time. Replace your job books with Loc8 and collect electronic signatures in the field.

Scheduling
Configure automated work orders to ensure preventative maintenance jobs are created when you need them. You can even have them automatically dispatched by Loc8 to the asset maintainer.

Task Management
Provide clear instructions to technicians and sub-contractors through quickly customizable tasks and activities that require no on-going management.

Integration
Loc8 plays well with other systems. Our extensive API lets you connect existing and new applications to your asset and service operations.

GetApp Analysis

GetApp Analysis

As companies grow to meet the increasing demand of their customers, maintaining a firm handle on assets can become a challenge. Lumping all of your facilities, trucks, equipment and other assets into a spreadsheet can create more problems than it solves. In the modern economy, companies need a streamlined asset management solution, and Loc8 offers that and much more.

By combining a powerful web interface with apps for popular mobile device platforms like iOS and Android, Loc8 wants to connect every part of your business, from headquarters to every employee in the field.

All your work in one platform

What is Loc8?

There are a number of existing services that solve the same problems that Loc8 does, but what makes the app so unique is that it combines so many different functions under a single roof. At the fundamental level, it seeks to streamline what the developers call the Service Supply Chain. However, taken as a whole, Loc8 does much more, by integrating asset organization with help desk and maintenance management. After signing into the web app, your content is divided up into several workspaces.

Two main asset workspaces are available, one which allows robust searches and the other which helps you understand how depreciation is affecting those assets. The asset explorer view offers a grid that helps organize everything based on a number of user-defined categories, and filter your view by statuses such as present location. Searches are powerful, and will find matches across all of your data.

Create Jobs and Work Orders

Loc8 Main Features

Inspector window

Pulling up the inspector window presents you with a wealth of information. For physical sites, you can add an address (and GPS coordinates), see associated work orders and schedules, and get contact information. For assets like furniture or equipment, you can add fields like purchase price and date, warranty information, and much more. The depreciation explorer takes your asset database and adds a number of fields, such as purchase value and rate of depreciation, in order to help you stay aware of how much longer you can anticipate getting the most out of your assets.

Manage and View All Your Assets

Automation

With Loc8, you have full control over your asset maintenance tasks due to its ability to automatically notify you of key operational activities and overdue service commitments without you having to lift a finger. You can also configure customer communications according to your needs.

Maintenance view

The maintenance view is also quite useful. Of particular convenience is the way the app differentiates between reactive and preventative issues. When you input an asset that requires, say, monthly maintenance, you will be alerted to that matter as needed. The developers have a deep interest in mapping and geospatial information systems (GIS), and that translates well into Loc8. The app uses a proximity algorithm to dispatch work orders in an efficient way to minimize costs. Other resource tools include unified address and contact book, relationship management, and subcontractor management. All of this integrates seamlessly with a number of third-party services, including SAP, Quicken, Twitter, Facebook, Salesforce, and more.

Mobile app integration

As a service geared towards keeping your business organized in the field, Loc8 has developed a tightly-integrated set of mobile apps. Rather than simply creating a mobile version of the web interface, the apps are optimized for small screens and loaded with location-specific features.

Loc8 Mobile App

Loc8 Mobile

In addition to having access to asset management tools, users of the mobile apps can create and view tasks and sub-tasks to help organize their work. This would be very practical for various use-cases, such as repair professionals who need to make several stops around a city every day. Like the web interface, organization is key, and the mobile app allows robust filtering. You can manage tasks and work orders quickly by filtering based on what is due on site, high priority, last updated, and more. The map view helps you visualize where you are in relation to the work you need to get done.

Push notifications can be enabled for a number of alerts. Managers can send messages about changes in a work order, and they can see where workers are based on the mobile device’s location.

View Maps and Schedules

Loc8 Integrations

Loc8 offers multiple integrations, they are continuously growing their integration options and are open to customer suggestions. Through Loc8’s API’s, integration is available with Xero, QuickBooks, Zapier and Workato.

Loc8 Pricing

Loc8′s pricing structure offers several tiers to accommodate the diverse needs of prospective users, and their roles within their organizations. Four main pricing subdivisions are broken down by the edition that each user has access to. Lite | Free for Life Best for small field service teams and tradesmen who require the most economical job management solution

Pro | $15 AUD/user/month Best for medium to large service teams who require a complete Field Service and Asset Management solution

Pro + | $35 AUD/user/month Best for medium to large service teams who require an advanced Field Service and Asset Management solution

Unlimited | Contact Loc8 Team Best for large service teams who require extended support and advanced integrations

Loc8 Bottom Line

  • Expanded set of features
  • Multiple 3rd party integrations
  • Automation
  • Combines a number of valuable management tools
  • Tightly-integrated set of mobile apps
  • Asset explorer view, maintenance view
  • Powerful search

Loc8 FAQs

Loc8 FAQs

Below are some frequently asked questions for Loc8.

Q. What type of pricing plans does Loc8 offer?

Loc8 offers the following pricing plans:

Starting from: A$15.00/month

Pricing model: Free, One Time License, Open Source, Subscription

Free Trial: Available

Lite | Free for Life Pro | $15 AUD / user / month Pro + | $35 AUD /user / month Unlimited | Contact Us

Q. What are the main features of Loc8?

Loc8 offers the following features:

  • Account manager
  • Asset management
  • Automation
  • Charge templates
  • Custom asset classes
  • Custom fields
  • Custom integration API
  • Custom notifications
  • Customer portals
  • Dashboards & custom views
  • Knowledgebase
  • Loc8 to Loc8 work orders
  • Phone support
  • Preventative work orders
  • Quoting
  • Real-time activity stream
  • Regions
  • Ticketed support
  • Trades
  • Work calendar and schedule
  • Work order tasks
  • Work orders

Q. Who are the typical users of Loc8?

Loc8 has the following typical customers:

Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business

Q. What languages does Loc8 support?

Loc8 supports the following languages:

English

Q. What type of pricing plans does Loc8 offer?

Loc8 has the following pricing plans:

Free, One Time License, Open Source, Subscription

Q. Does Loc8 support mobile devices?

Loc8 supports the following devices:

Android, iPhone, iPad

Q. What other apps does Loc8 integrate with?

Loc8 integrates with the following applications:

Oracle CRM On Demand, SAP Financials OnDemand, Saasu, Salesforce Sales Cloud, Xero

Q. What level of support does Loc8 offer?

Loc8 offers the following support options:

Knowledge Base, Online Support, Phone Support