--- description: If you're in a hunt for the best solution for your business, learn what Alchemer has to offer thanks to GetApp Singapore. We provide the most detailed information on pricing, benefits, and disadvantages of software. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Alchemer Price, Reviews & Ratings | GetApp Singapore 2026 --- Breadcrumb: [Home](/) > [Survey Software](/directory/234/survey/software) > [Alchemer](/software/9664/alchemer) # Alchemer Canonical: https://www.getapp.sg/software/9664/alchemer Page: 1 / 17\ Next: [Next page](https://www.getapp.sg/software/9664/alchemer?page=2) > Alchemer is an AI-powered feedback and reputation management platform combining surveys, brand tracking, review monitoring, and listings management—helping organizations capture, analyze, and act on customer and market insights from one connected system. > > Verdict: Rated **4.5/5** by 393 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of Alchemer See the full customer picture, not just half of it. Most organizations track solicited feedback (surveys) and unsolicited feedback (reviews) in separate systems, leaving gaps between what customers say when asked and what they say on their own. Alchemer brings both together, so teams can spot when a trend in review sentiment lines up with a shift in survey scores, instead of discovering the connection weeks later in a different tool. Move faster from data to decision. AI-powered sentiment analysis and automatic theme detection remove the need to manually read and code open-text responses one by one. What used to take an analyst days to categorize can surface as an actionable trend within hours, so teams spend their time acting on insights instead of producing them. Protect and strengthen brand reputation at scale. For multi-location businesses, manually monitoring reviews across dozens or hundreds of sites isn't realistic. Alchemer's review monitoring and AI-assisted response drafting let a small team keep pace with review volume that would otherwise require a much larger headcount, while keeping listings accurate across Google, Apple Maps, and 70+ directories so customers find correct information wherever they search. Track brand health over time, not just in isolated studies. Brand tracker functionality lets research teams measure awareness, perception, and equity on an ongoing or wave basis rather than commissioning a one-off study every time leadership asks "how are we doing." Because it lives in the same platform as operational feedback, trend data doesn't get siloed in a separate research vendor's export. Get enterprise capability without the enterprise price tag or timeline. Organizations don't have to choose between a lightweight survey tool that outgrows them in a year and an enterprise CX suite that takes six months to implement and requires a dedicated administrator. Alchemer delivers the depth — advanced logic, AI analysis, broad integrations — at a cost and complexity level accessible to mid-market teams. Launch programs in days, not months. Because the platform doesn't require lengthy professional services engagements to get started, teams can stand up a new survey, review monitoring program, or listings cleanup quickly and start generating usable data almost immediately, rather than waiting through a drawn-out onboarding process before seeing any value. Talk to a real person when something goes wrong. Support isn't reserved for the highest-paying customers. Every plan level includes access to responsive human support, so a team on a smaller contract isn't left troubleshooting alone through a help center article or chatbot when they hit an issue that actually needs a person. Automate the busywork out of feedback follow-up. Workflow automation routes specific feedback, low scores, or new reviews directly to the right team automatically, closing the loop with customers faster and reducing the chance that something urgent sits unnoticed in a shared inbox or spreadsheet. Give every team the view they actually need. Role-based dashboards mean a product manager, a marketer, and a CX leader can each open Alchemer and see the data relevant to their work, without needing a data analyst to build and maintain separate reports for each audience. Keep feedback data connected to the rest of the business. Integrations with CRM, helpdesk, and marketing platforms mean feedback and reputation insights show up inside the tools teams already use daily, instead of requiring someone to log into a separate system and manually cross-reference records. Scale without switching platforms. Whether an organization is running its first customer survey or managing feedback and reputation across hundreds of locations, Alchemer is built to grow with that need, so teams don't have to migrate to a new vendor as their program matures. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 393 Reviews | | Ease of Use | 4.5/5 | Based on overall reviews | | Customer Support | 4.4/5 | Based on overall reviews | | Value for Money | 4.0/5 | Based on overall reviews | | Features | 4.2/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Alchemer - **Location**: Boulder, US - **Founded**: 2006 ## Commercial Context - **Starting Price**: US$55.00 - **Pricing model**: Per User (Free version available) (Free Trial) - **Pricing Details**: Alchemer offers flexible pricing designed to fit organizations of every size, from a single researcher running their first survey to a multi-location enterprise managing feedback, reputation, and brand tracking at scale. Rather than a one-size-fits-all model, pricing is structured in tiers so organizations only pay for the level of capability they actually need, with room to move up as programs grow. Self-Service Survey Software Collaborator — $55 per user per month, or $315 per user per year with annual billing. This entry-level tier is built for individuals or small teams that need core survey creation and reporting: unlimited surveys, unlimited questions per survey, and a generous annual response allowance, all without requiring a sales conversation to get started. Professional — $165 per user per month, or $1,075 per user per year with annual billing. This tier adds advanced logic, branching, and deeper reporting capabilities for teams running more sophisticated feedback programs, along with expanded response limits and additional support options. Full Access — $275 per user per month, or $1,895 per user per year with annual billing. This is the most complete self-service tier, adding advanced research question types, advanced statistical analysis tools, and the highest response allowance among the self-service plans — suited to research and CX teams that need the platform's full analytical depth without moving to a custom-quoted account. All self-service tiers include a straightforward path from monthly to annual billing, with meaningful savings for organizations that commit annually rather than month-to-month. Enterprise Feedback Platform — Contact Alchemer for pricing. For organizations that need more than three users, or that require the platform's full reputation management, listings management, local pages, brand tracker, and advanced AI capabilities, Alchemer offers a custom-quoted Business Platform tier. Because these organizations vary widely in team size, number of locations, integration needs, and feedback volume, pricing here is built around the specific scope of the program rather than a flat per-user rate. Voice of the Customer and CX Automation — Contact Alchemer for pricing. Organizations running enterprise-wide VoC programs — with automated workflows, closed-loop routing across departments, and advanced AI-powered analysis such as automated follow-up probing and predictive analytics — work directly with Alchemer to scope a plan around program complexity, integration requirements, and the number of teams involved. Why pricing is structured this way Alchemer's tiered approach reflects a broader philosophy: organizations shouldn't have to pay enterprise prices for capability they don't yet need, but they also shouldn't hit a wall when they outgrow a self-service plan. The self-service tiers are priced and packaged so a small team can get real value immediately, without a lengthy sales cycle or implementation project. As needs grow — more users, more locations, reputation and listings management, brand tracking, or deeper AI-powered analysis — organizations move into a custom-quoted Business Platform relationship built around their specific scope, rather than being forced into a rigid, one-size-fits-all enterprise contract. Across every tier, support is a core part of the offering rather than an upsell: self-service customers get access to real human support, not just documentation, and organizations on annual Professional or Full Access plans receive phone support as part of their plan. This reflects Alchemer's broader positioning — enterprise-level capability without the cost, complexity, or support gaps often associated with larger CX platforms. Because pricing and packaging can shift over time, organizations evaluating a plan should confirm current rates and tier details directly with Alchemer or on the official pricing page, particularly for anything in the custom-quoted Business Platform range. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop) - **Supported Languages**: Arabic, Chinese, Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Turkish, Ukrainian - **Available Countries**: Algeria, Angola, Australia, Benin, Botswana, Brazil, Burkina Faso, Burundi, Cameroon, Canada, Cape Verde, Central African Republic, Chad, China, Comoros, Congo - Brazzaville, Congo - Kinshasa, Djibouti, Egypt, Equatorial Guinea and 45 more ## Features - 360 Degree Feedback - A/B Testing - AI Text Generation - AI Text Summarization - AI/Machine Learning - API - Access Controls/Permissions - Activity Dashboard - Activity Tracking - Alerts/Notifications - Anonymous Feedback - Appraisal History - Approval Process Control - Audience Targeting - Automated Responses - Autonomous Task Execution - Autoresponders - Benchmark Reporting - Benchmarking - Benchmarking & Norms ## Integrations (28 total) - Asana - Captcha - Domo - Google Analytics 360 - Google Docs - Google Sheets - HubSpot CRM - IBM SPSS Statistics - Mailchimp - Meta for Business - Microsoft Dynamic 365 CRM (JourneyTEAM - Reseller) - Microsoft Power BI - Okta - OneLogin - Paylocity ... and 13 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Survey Software](https://www.getapp.sg/directory/234/survey/software) ## Related Categories - [Survey Software](https://www.getapp.sg/directory/234/survey/software) - [Market Research Software](https://www.getapp.sg/directory/889/market-research/software) - [360 Degree Feedback Software](https://www.getapp.sg/directory/1007/360-degree-feedback/software) - [Customer Engagement Software](https://www.getapp.sg/directory/650/customer-engagement/software) - [Employee Engagement Software](https://www.getapp.sg/directory/715/employee-engagement/software) ## Alternatives 1. [SurveyMonkey](https://www.getapp.sg/software/2371/surveymonkey) — 4.6/5 (10495 reviews) 2. [Jotform](https://www.getapp.sg/software/10191/jotform-4-0) — 4.7/5 (2919 reviews) 3. [Typeform](https://www.getapp.sg/software/91581/typeform) — 4.7/5 (974 reviews) 4. [Connecteam](https://www.getapp.sg/software/105401/connecteam) — 4.6/5 (5308 reviews) 5. [QuestionPro](https://www.getapp.sg/software/103311/questionpro) — 4.8/5 (539 reviews) ## Reviews ### "Fantastic Survey Tool" — 5.0/5 > **Dustin** | *19 January 2018* | Research | Recommendation rating: 10.0/10 > > **Pros**: SurveyGizmo is my organization's main survey tool. We use it for our board of directors election, conference and webinar evaluations as well as consent forms for studies. The full suite of question types along with logic and piping make product a clear standout in the industry. I haven't seen any company that comes close to offering the options and capabilities that this tool does. > > **Cons**: Price - the price is rapidly increasing. Albeit they are continuing to offer new functionality along with that price. Customer Support - Although the customer support is very GOOD it is not quite what it used to be. As the company has expanded they have become more restrictive on the level and type of support they offer. 5 years ago we could call and instantly get help from very knowledgeable techs. Now you have to go through more steps and they try to do their support over chat as much as possible. > > For many years we have been very happy with this product and the features it has. Unfortunately they are increasing the price to a point where we may have to switch. If it fits into your budget I would definitely recommend. 10/10. ----- ### "Chatmeter will save you time." — 4.0/5 > **Jen** | *12 November 2020* | Real Estate | Recommendation rating: 10.0/10 > > **Pros**: Chatmeter puts almost everything you need for reviews in one place, you can read reviews, respond, research and report all from one dashboard for all your review sources. > > **Cons**: From time to time we will see old reviews pop up again and we never get a straight answer as to how they got back into the system. This can be confusing and time consuming to figure out that they are not new as they may seem but previously responded reviews. > > I enjoy doing business with Chatmeter, our reps are very available and always ready to answer questions, troubleshoot issues or do training with our teams. ----- ### "Greedy and unconscionable. Totally inflexible in servicing customers. Love to take the money." — 1.0/5 > **Verified Reviewer** | *6 July 2018* | Recommendation rating: 0.0/10 > > **Pros**: Some of their features at the time were only supported by them. This is changing very quickly. There are several other terrific providers in the marketplace who now support the features that were only available with SG. > > **Cons**: I had to pay them dollar's over the last 5+ years to host 2 surveys with extremely light traffic just as a storage because they were not forthcoming about their downgrade and storage policies. The features I needed - advanced quizzes and calculations - were only available on their platform. I asked them several times my options for downgrading to a lower plan because I was not using the platform but I did not want to loose my data and the work I had done. Their answers were extremely vague knowing full well that they were getting a free ride on the $/month I was paying just for storing a few MB of data. In the meantime, they changed the pricing plans so that the original plan would now cost me $/month. My old plan went on a "legacy plan" where I could not use many of the features like questions libraries. I have now switched to a provider who supports everything that SG does, does it 10 times better than them - both style and function - and does it at half the price. > > Was able learn about some of the functions of a survey provider and how they can be used to create quizzes and surveys in creative ways. ----- ### "Best in category" — 5.0/5 > **Julie** | *30 November 2023* | Higher Education | Recommendation rating: 10.0/10 > > **Pros**: The wide range of question types available, the quality of the documentation, the ease of use, and the excellent customer service. > > **Cons**: I honestly can’t think of any disadvantages. ----- ### "Great place for one-stop reputation management" — 4.0/5 > **Colin** | *4 August 2020* | Hospital & Health Care | Recommendation rating: 8.0/10 > > **Pros**: Overall, we have been happy with Chatmeter. Since we have so many locations and listings, Chatmeter makes it easy to get alerts in a single place. Being able to respond right from the Chatmeter platform is great. > > **Cons**: The SEO web tracking feature leaves a lot to be desired. It is often inaccurate or blank and challenging to customize. > > We are happy with Chatmeter and plan to continue using it. ----- Page: 1 / 17\ Next: [Next page](https://www.getapp.sg/software/9664/alchemer?page=2) ## Links - [View on GetApp](https://www.getapp.sg/software/9664/alchemer) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | ----- ## Structured Data