--- description: If you're in a hunt for the best solution for your business, learn what Zoho CRM has to offer thanks to GetApp Singapore. We provide the most detailed information on pricing, benefits, and disadvantages of software. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Zoho CRM Price, Reviews & Ratings | GetApp Singapore 2026 --- Breadcrumb: [Home](/) > [CRM Software](/directory/230/crm/software) > [Zoho CRM](/software/9908/zoho-crm) # Zoho CRM Canonical: https://www.getapp.sg/software/9908/zoho-crm Page: 1 / 281\ Next: [Next page](https://www.getapp.sg/software/9908/zoho-crm?page=2) > Zoho CRM is a cloud-based customer relationship management (CRM) solution that helps businesses of all sizes close deals smarter, better and faster. The solution lets businesses reach customers through every channel, including telephone, email, social media, and live chat. > > Verdict: Rated **4.3/5** by 6982 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of Zoho CRM Segment customers based on purchase patterns, analyze webform statistics and conduct webform A/B tests. Identify marketing campaigns with the highest ROI and discover sales trends with customizable quadrants and cohorts. Access Zoho CRM dashboards via the analytics app on the phone. Personalize purchase stages and actions of customer's journey and improve decision-making with a prediction builder. Use AI-based email analytics and assignment rules while simplifying data collection with contextual and customizable forms. Create multiple pipelines based on geography and other parameters. Enjoy review processes with assignment and comment functions. Improve customer experiences with in-depth services and appointments features. Access custom signals, calls and email workflows for flexible communication. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.3/5** | 6982 Reviews | | Ease of Use | 4.2/5 | Based on overall reviews | | Customer Support | 4.1/5 | Based on overall reviews | | Value for Money | 4.3/5 | Based on overall reviews | | Features | 4.3/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Zoho - **Founded**: 1996 ## Commercial Context - **Starting Price**: US$14.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: Free Edition (CRM for entrepreneurs) - Forever free upto 3 Users. Standard Edition (Sales tracking for Small Businesses) - $14/user/month (billed annually). Professional Edition (Complete CRM for any SME) - $23/user/month (billed annually). Enterprise Edition (CRM for multi-level organizations) - $40/user/month (billed annually). Ultimate Edition (CRM for large-scale organizations) - $52/user/month (billed annually). - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Arabic, Brazilian Portuguese, Bulgarian, Chinese, Croatian, Czech, Danish, Dutch, English, European Portuguese, French, German, Hebrew, Hindi, Hungarian, Indonesian, Italian, Japanese, Korean, Polish, Russian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Vietnamese - **Available Countries**: Argentina, Armenia, Australia, Austria, Bahrain, Bangladesh, Belarus, Belgium, Bhutan, Brazil, Canada, Chile, China, Colombia, Cyprus, Denmark, Egypt, Estonia, Finland, France and 42 more ## Features - A/B Testing - AI Copilot - AI/Machine Learning - API - Access Controls/Permissions - Accounting - Accounting Integration - Activity Dashboard - Activity Tracking - Alerts/Escalation - Alerts/Notifications - Appointment Management - Appointment Scheduling - Asset Lifecycle Management - Automated Routing - Budgeting/Forecasting - Business Card/Badge Scanning - Business Process Automation - Business Process Control - Buyer Management ## Integrations (70 total) - 2iNova Practice Management Software - ActiveCampaign - Avaya Experience Platform - Bedrock Data - Box - Docusign - Dropbox Business - Eventbrite - GetResponse - Gmail - GoTo Meeting - Google Ads - Google Analytics 360 - Google Calendar - Google Drive ... and 55 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [CRM Software](https://www.getapp.sg/directory/230/crm/software) ## Related Categories - [CRM Software](https://www.getapp.sg/directory/230/crm/software) - [Contact Management Software](https://www.getapp.sg/directory/337/contact-management/software) - [Sales Force Automation Software](https://www.getapp.sg/directory/338/sales-force-automation/software) - [Lead Management Software](https://www.getapp.sg/directory/339/lead-management/software) - [Social CRM Software](https://www.getapp.sg/directory/558/social-crm/software) ## Alternatives 1. [Salesforce Sales Cloud](https://www.getapp.sg/software/90378/salesforce) — 4.4/5 (18790 reviews) 2. [HubSpot CRM](https://www.getapp.sg/software/102533/hubspot-crm) — 4.5/5 (4468 reviews) 3. [Bigin by Zoho CRM](https://www.getapp.sg/software/142099/bigin-by-zoho-crm) — 4.7/5 (738 reviews) 4. [Dynamics 365](https://www.getapp.sg/software/90844/dynamics-365) — 4.4/5 (5833 reviews) 5. [Pipedrive](https://www.getapp.sg/software/90507/pipedrive) — 4.5/5 (3056 reviews) ## Reviews ### "Zoho could be for you" — 5.0/5 > **Kendall** | *23 July 2025* | Health, Wellness & Fitness | Recommendation rating: 8.0/10 > > **Pros**: I like the fact the team at Zoho will do their best to help you worth your issues with any of their products . Lot of different products to help grow and support your business. > > **Cons**: you will touch base with many different reps and mangers. No dedicated team members. Wish some things was easier to setup. Maybe some type of ai can help with the speed of the setup. Pricing can be high depending on the filed or industry your business is in. Zoho health needs better explanations > > IT kinda hard to setup for small business and small team. But it still better than most tech companies ----- ### "Great crm for sales" — 5.0/5 > **Verified Reviewer** | *21 January 2026* | Health, Wellness & Fitness | Recommendation rating: 10.0/10 > > **Pros**: Great customer support for onboarding.its easy to import data.itcreally is easy on your phone. The systems tag features are great > > **Cons**: I don't like how it displays the names together.it needs better google integration..its very weak on how it links your mail .i found other crm eadier.more options to not save a mail in crm > > Its good . fast responses on oisdues.simple guidance when u get stuck..system works well even on free tiers ----- ### "Worst User Experience - too many phonecalls" — 1.0/5 > **Andrea** | *14 May 2025* | Education Management | Recommendation rating: 0.0/10 > > **Pros**: ZOHO was supposed to help me streamline a lot of my processes for my small business.The pro's for me were the price and the ALL IN ONE factor. > > **Cons**: Despite all the marketing claims that Zoho CRM is “easy to use” and “intuitive,” my experience—and clearly that of many others—says otherwise. I scheduled a demo - then they canceled it and rescheduled it for 7:30am - well that did not work for me. Then the phone calls started. UGH They were very intrusive. Don't they know that people do not use the phone anymore ? I am surprised they didn't try to fax me. > > The interface is overwhelming, cluttered with endless tabs and technical jargon that isn’t clearly explained. It feels more like trying to navigate a complex enterprise system than a tool meant to help small businesses streamline their processes. What’s worse, after simply requesting a demo, I was relentlessly bombarded with calls—up to 10 times a day, starting as early as 7 a.m. While I understand the intention is to offer support, this level of aggressive sales outreach is intrusive and exhausting. If you’re a small business owner looking for a simple, effective CRM, I recommend skipping the headache and exploring options like Streak CRM. It’s clean, easy to use, integrates directly with Gmail, and doesn’t require a master’s degree to figure out. Zoho might work for large organizations with dedicated tech teams, but for small businesses looking for simplicity and peace of mind, it’s just not the right fit. ----- ### "Good CRM for daily tracking, just a bit overwhelming at first" — 4.0/5 > **Harshul** | *15 April 2026* | Information Technology & Services | Recommendation rating: 8.0/10 > > **Pros**: What I like most about Zoho CRM is how easy it is to track contacts and deals in one place. At work I use it to follow up with leads and keep notes, and it keeps everything organised without me needing extra tools. The interface is clean and I can move around pretty fast once I got used to it. Email integration is helpful too, I can see conversations right inside the contact page. The workflows and automation save time because I don’t have to manually update every small thing. For the price, it gives a lot of features. > > **Cons**: Some parts of Zoho CRM feel a bit confusing at first. There are many menus and sometimes I forget where a setting is. Customization is good but can get overwhelming if you’re not used to CRMs. A few times the system felt slow when loading big lists. Email templates are okay but could be easier to design. Also the mobile app works but not as smooth as desktop, especially when updating records quickly. Customer support replies, but sometimes it takes longer than I expected. > > Overall my experience with Zoho CRM has been good. It helps me keep track of leads, follow‑ups and tasks without losing things in emails. Once everything is set up properly it runs smooth and fits into my daily workflow. There are small issues like slow loading or too many options to learn, but nothing major that stops me from using it. For managing contacts and basic sales processes, it’s reliable and gets the job done. ----- ### "Great option if you need good functionality on a smaller budget" — 4.0/5 > **Verified Reviewer** | *19 September 2025* | Information Technology & Services | Recommendation rating: 9.0/10 > > **Pros**: This is a great CRM option for businesses that don't have a large budget. That being said, it doesn't feel cheap and includes a lot of great features for sales and marketing teams. > > **Cons**: The email tool is a little basic regarding design templates - although the scheduling functionality is good. The reporting module could be improved. The standard reports didn't quite fit what we required and it was difficult to find the relevant fields when creating custom reports. > > Overall I was happy with the experience of using Zoho CRM. Setting up workflows, creating custom fields and managing contacts was straightforward. ----- Page: 1 / 281\ Next: [Next page](https://www.getapp.sg/software/9908/zoho-crm?page=2) ## Links - [View on GetApp](https://www.getapp.sg/software/9908/zoho-crm) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data