Silvertrac Software
Silvertrac Software
About Silvertrac Software
Silvertrac is a real-time guard management & security incident reporting solution that helps security organizations efficiently monitor and respond to issues, tasks and events. The solution was built for private contract security companies and in-house operations of all sizes that are looking to streamline internal operations and ensure immediate, on-site accountability.
Silvertrac enables security guards and officers in the field to report incidents, receive tasks and alerts, and scan checkpoints via our mobile app. Dispatchers, supervisors, and administrators can view reports in real-time with Silvertrac’s live issue monitor in order to proactively resolve issues as they happen. Our Android & iOS guard app for mobile devices enhances the platform’s features by enabling officers to gather supporting text, audio and photos directly from the field.
Silvertrac also provides tools for parking management that let users register vehicles, sell parking permits, charge for parking violations, and more. Silvertrac is integrated with a banking system for credit card payment processing. The live Parking Book displays virtual permits and owner’s contact info for each parking space, including guests and visitors. The solution also integrates maintenance and tow services within the platform.
Silvertrac provide users with a streamlined inspection process that simplifies report completion, and includes a searchable database. Types of inspections include vehicle inspections, fire extinguisher inspections, flow of traffic, pool & spa, signage, safety, and home inspections. The platform also includes features for dispatch center monitoring, facility maintenance tracking, and risk management assessment.
Key benefits of Silvertrac Software
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- Used Daily for 6-12 months
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- Likelihood to recommend 10.0 /10
Silvertrac is streamlining our entire operations, especially our report writing and training...
Reviewed on 05/02/2018
Pros
The thing we like most about the software is that there are no longer stacks of paper everywhere from round reports, nightly reports, etc. We've been able to streamline everything and archive all reports within the software, and have gone mostly paperless at this point - Eco Friendly!
Cons
The thing we like least is on the programming side. When programming checkpoints with specific issue types there is no way to hide previously created issues types for previously created checkpoints. The more checkpoints and contracts we get, the longer that list will be.
- Industry: Security & Investigations
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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- Value for Money
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- Likelihood to recommend 10.0 /10
First time user A-OK
Reviewed on 07/12/2018
Overall I recommend this software for any security company. There is a Lot of benefits that...
Overall I recommend this software for any security company. There is a Lot of benefits that simplify our jobs. Customer support is on point and really cares about our opinion.
Pros
This software was an easy transition for my staff, they were all thrown in to the software with a quick 5 minute intro. They are working on new things as well which will help simplify things further. I look forward to seeing what else comes in the future.
Cons
There are a few ways my staff can sneak around different features we want them to use, however I was informed they are working on it as we speak.
- Industry: Security & Investigations
- Company size: 11–50 Employees
- Used Daily for 2+ years
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- Likelihood to recommend 0.0 /10
Overrated and underwhelming software
Reviewed on 08/11/2023
It was what we needed for a while but we reorganized our company and needed more functionality and...
It was what we needed for a while but we reorganized our company and needed more functionality and capabilities that the software lacks. The customer service was not the best. We found another software solution that excels in these ways and has more, all for less cost, amazingly.
Pros
The way guards could scan QR codes is nice. Makes our team into professional QR code scanners.
Cons
We called customer service and asked a question and they said “ok” and hung up. Then we called more with no answer. Email correspondence was also unprofessional and they did not communicate clearly or resolve issues clearly.
- Industry: Security & Investigations
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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- Likelihood to recommend 10.0 /10
Ensuring Quality Security Patrols
Reviewed on 16/08/2018
Outstanding. Silvertrac Software is differentiating our company from our competitors who prioritise...
Outstanding. Silvertrac Software is differentiating our company from our competitors who prioritise cheap rates.
Pros
Silvertrac is on the mobile, it is clean and simple to use. It also has a desktop dash view which is great for our Control room and supervisors knowing work is being completed and doubles as a welfare check.
Cons
There isn't anything I don't like. My technology background does make me think about what the potential roadmap is for Silvertrac Software and the possibilites to layer features on this platform are endless.
- Industry: Facilities Services
- Company size: 1,001–5,000 Employees
- Used Daily for 6-12 months
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- Value for Money
- Ease of Use
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- Likelihood to recommend 10.0 /10
Value for Operations and Customers
Reviewed on 03/08/2018
It has alleviated complaints about security activity on shift as it is viewable by customers and...
It has alleviated complaints about security activity on shift as it is viewable by customers and management.
Pros
This product is easy to use, update, and setup. Provides instant feedback, in real time, to customers and management.
Cons
For multiple site scanning, you have to switch sites to properly record tags. Instead of the system automatically switching based on the site tag, it has to be done manually. A nice feature to add would be a scan tag that would automatically switch locations.
Silvertrac Software FAQs
Below are some frequently asked questions for Silvertrac Software.Q. What type of pricing plans does Silvertrac Software offer?
Silvertrac Software offers the following pricing plans:
- Starting from: US$249.00/month
- Pricing model: Subscription
- Free Trial: Not Available
Silvertrac is offered at $249/month for up to 10 devices.
Q. Who are the typical users of Silvertrac Software?
Silvertrac Software has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Silvertrac Software support?
Silvertrac Software supports the following languages:
English
Q. Does Silvertrac Software support mobile devices?
Silvertrac Software supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does Silvertrac Software integrate with?
We do not have any information about what integrations Silvertrac Software has
Q. What level of support does Silvertrac Software offer?
Silvertrac Software offers the following support options:
Email/Help Desk, Knowledge Base, Phone Support, 24/7 (Live rep), Chat
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